途经尼亚加拉时预订了一晚。大部分已经重新装修，因此这是一家备受推荐的优质酒店。典型的早餐，但是 a) 我知道，b) 还可以。
5.0分
其他
原文
翻译提供方：Google
三个 C
Quality Inn 超出了我入住前的预期。我们房间的一切，我的意思是“一切”都一尘不染。干净、清爽和舒适这三个词可以描述我所期望的和现在体验到的住宿。感谢 Quality Inn 让我们在豪华的房间中感到宾至如归。我们会再来的！！
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酒店回复: Dear Ashley,Thank you so much for your wonderful review! We are truly delighted to hear that your stay at Quality Inn Chatham exceeded your expectations. "Clean, crisp, and comfy" is exactly what we strive for, and knowing that we made you feel at home means the world to us.Your kind words motivate our team to continue providing top-notch hospitality. We can't wait to welcome you back for another exceptional stay!Safe travels,Quality Inn Chatham Team
2.0分
情侣出游
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The heater in our room wasn’t working properly. When we arrived, the room was 53 degrees fahrenheit. The warmest we could get it was 67 and we had it set to 80. My husband complained to desk clerk around 9 pm and she mentioned that a few people were complaining that heat wasn’t working properly. Clerk didn’t offer any help.
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酒店回复: Dear Heather, Thank you for sharing your score with us. We’re truly sorry to see that your experience did not meet your expectations due to the heating issues. We have taken your feedback into account and have been looking into the issue. We do hope to welcome you back in the future for a more comfortable stay.
2.0分
商务出差
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My bed sheet was so dirty. As soon as I opened the blanket, I found black soil dirts on bed sheet, the bed sheet was messy like house keeper just arranged pillows and covered blanket on top.
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酒店回复: Dear Toa, Thank you for taking the time to share your experience. We are truly sorry to hear about the condition of your bed linens. This is far from the standards we expect and certainly not the impression we want to leave with our guests.Please know that we have already addressed this matter directly with our housekeeper and our housekeeping management team to ensure this is reviewed thoroughly and does not happen again. Cleanliness is one of our top priorities, and your feedback is extremely valuable in helping us reinforce the level of care and attention every room must receive.Thank you again for bringing this to our attention. We hope you will consider giving us another opportunity in the future so we can provide you with the comfortable, welcoming stay you deserve.
5.0分
其他
For price, very clean and comfortable and easy check in. Would stay again when in Chatham.
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酒店回复: Dear Mike, Thank you so much for your wonderful rating and kind feedback. We’re very pleased to hear that the cleanliness of your room and smooth check-in were highlights of your stay! We truly appreciate your support and look forward to welcoming you back to Quality Inn Chatham for another pleasant stay in the future. Regards, Quality Inn Chatham
3.0分
家庭亲子
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Stayed for multiple nights and had to ask for clean towels and to empty garbage. Got towels but garbage was never emptied. Just because you stay for multiple nights, housekeeping should continue.
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酒店回复: Dear Aileen,Thank you for taking the time to share your feedback. we truly appreciate you bringing this to our attention.As per our hotel policy, full housekeeping service is provided every third day or upon request, rather than daily. However, we are always happy to provide fresh towels, remove garbage, or attend to any other needs on a daily basis if requested and if there is no “Do Not Disturb” sign on the door. We are very sorry if this was not clearly communicated during your stay and for any inconvenience this may have caused.Your comments have been shared with our team to ensure we better communicate it moving forward. We sincerely hope to welcome you back soon for a more seamless and comfortable experience.Regards,Quality Inn Chatham
2.0分
情侣出游
AC very noisy, our room was close to the reception and receptionist talked very loudly to clients or other persons after 10 pm…room insulation poor
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酒店回复: Dear Denis,Thank you for taking the time to share your feedback. We are very sorry to hear that your stay was disrupted by noise from the air conditioning and the reception area. We understand how important a quiet and comfortable environment is, especially during rest hours.Please know that we have shared your comments with our maintenance and front desk teams to ensure the AC unit is inspected and that our late-night noise levels are better managed moving forward.We truly appreciate your feedback, as it helps us improve the experience for all our guests. We hope to have the opportunity to welcome you back for a much more comfortable stay in the future.Regards,Quality Inn Chatham
5.0分
家庭亲子
Recently renovated, bright room. Modern bathroom. Vinyl flooring, clean, fresh, new bedding.
Good healthy breakfast. Affordable price.
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酒店回复: Dear Sergey,Thank you so much for your wonderful 10/10 rating! We’re delighted to hear you enjoyed our newly renovated rooms, modern bathrooms, and clean, fresh atmosphere. It’s great to know you also appreciated the healthy breakfast and found your stay to be a good value.We truly appreciate your kind words and hope to welcome you back again soon!Warm regards,Quality Inn Chatham
3.0分
其他
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Maid service was dodgy. One day our room wasn't attended to at all, apparently due to shortness of staff. Parking lot really needs rehabilitation. Stricter management needed - During breakfast, the small breakfast area and food counters were bombed by 12 very noisy non resident friends of a resident celebrating his birthday. Happy birthday but do it elsewhere. Lobby staff were very courteous, friendly and helpful. Trying to use the TV was very frustrating.
Really needs improvement.
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酒店回复: Dear John,Thank you for taking the time to share such detailed feedback about your recent stay with us. We’re pleased to hear that you found our front desk team courteous, friendly, and helpful.We’re truly sorry for the inconvenience you experienced regarding housekeeping. As per our brand standards, full housekeeping service is provided upon request; however, anything you may need, such as fresh towels, amenities, or garbage removal, is always available.Regarding the TV, we understand that Chromecast and smart TVs can sometimes be a bit challenging to use, and we’re sorry for any frustration this caused. Our team is always happy to assist with setup or connection whenever needed.We truly appreciate your comments, as they help us improve the overall guest experience. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Regards, Management Quality Inn Chatham
查塔姆最后的酒店了
不错的中途停留酒店
途经尼亚加拉时预订了一晚。大部分已经重新装修，因此这是一家备受推荐的优质酒店。典型的早餐，但是 a) 我知道，b) 还可以。
三个 C
Quality Inn 超出了我入住前的预期。我们房间的一切，我的意思是“一切”都一尘不染。干净、清爽和舒适这三个词可以描述我所期望的和现在体验到的住宿。感谢 Quality Inn 让我们在豪华的房间中感到宾至如归。我们会再来的！！
The heater in our room wasn’t working properly. When we arrived, the room was 53 degrees fahrenheit. The warmest we could get it was 67 and we had it set to 80. My husband complained to desk clerk around 9 pm and she mentioned that a few people were complaining that heat wasn’t working properly. Clerk didn’t offer any help.
My bed sheet was so dirty. As soon as I opened the blanket, I found black soil dirts on bed sheet, the bed sheet was messy like house keeper just arranged pillows and covered blanket on top.
For price, very clean and comfortable and easy check in. Would stay again when in Chatham.
Stayed for multiple nights and had to ask for clean towels and to empty garbage. Got towels but garbage was never emptied. Just because you stay for multiple nights, housekeeping should continue.
AC very noisy, our room was close to the reception and receptionist talked very loudly to clients or other persons after 10 pm…room insulation poor
Recently renovated, bright room. Modern bathroom. Vinyl flooring, clean, fresh, new bedding.
Good healthy breakfast. Affordable price.
Maid service was dodgy. One day our room wasn't attended to at all, apparently due to shortness of staff. Parking lot really needs rehabilitation. Stricter management needed - During breakfast, the small breakfast area and food counters were bombed by 12 very noisy non resident friends of a resident celebrating his birthday. Happy birthday but do it elsewhere. Lobby staff were very courteous, friendly and helpful. Trying to use the TV was very frustrating.
Really needs improvement.