酒店回复: Jessica, thank you for staying with us at Wyndham Garden Washington DC Area. The team is pleased you enjoyed the well-kept pool and found the accommodations up to standard. Your feedback regarding morning offerings and interactions with our colleagues is appreciated, as it helps us continue to enhance guest experiences. We hope your next visit exceeds your expectations even further.
酒店回复: Hello Aleah, thank you for sharing your experience. We're truly sorry for the distress caused by the situation you encountered and for the lack of assistance during your room move, especially as you were traveling alone with young children. Your safety and comfort are important to us, and your comments will be shared with our team to ensure that such situations are handled with more care and compassion in the future.
酒店回复: John, thank you for your honest feedback. Our team is sorry to hear about the challenges you faced and will consider your comments to make improvements.
4.0分
家庭亲子
原文
翻译提供方：Google
员工乐于助人
早餐不错
特大床很舒适
建筑较旧，暖通空调有限
电梯很小
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酒店回复: Rebecca, thank you for your detailed feedback. Our team is glad you enjoyed the helpful staff and breakfast and will take note of your concerns about the older building and small elevator.
3.0分
其他
原文
翻译提供方：Google
有点远。房间不错，但走廊有点陈旧。
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酒店回复: Jan, thank you for sharing your feedback. Your comments regarding the property’s hallways will be taken into consideration as we continue to improve our surroundings. We're pleased to know you found the rooms to be of good quality. Should you choose to visit again, we hope to enhance your experience.
2.0分
其他
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First of all I would like to start off with a positive. The room was very clean, sheets, bathroom, floor, etc. The parking was great. Now the negative:
The hotel needs a complete redo. The hallways have aged carpeting and wires dangling on the walls where fire alarms were removed completely.. Our room while it was clean, had a urine smell or maybe it was mold, not too sure. My daughter had to use the WiFi, which was down, so she had to go on her hotspot for work. Breakfast was okay, the staff works hard to replenish the food. I didn't want to stay there with the smell but all hotels were full for UMD family weekend.
I won't ever come back here sorry.
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酒店回复: Eileen, thank you for sharing highlights about the cleanliness and the parking experience. The feedback regarding the overall condition has been noted, and the insights into the corridor appearance and technology access will be shared with the leadership team for further review. The dedication of team members during breakfast is appreciated, and your comments will help to ensure continued focus on guest satisfaction.
1.0分
其他
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Old and dirty. Toilets all need to be replaced w clean ones. AC units all broken, loud, rattling and not cooling. So sleeping was nearly impossible given the heat and the noise.
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酒店回复: BRIAN, thank you for taking the time to share your feedback. The team pays close attention to maintaining comfortable accommodations and appreciates you bringing these concerns to their attention. Your comments have been noted for continued efforts to improve the overall experience for future guests.
酒店干净整洁，整体入住体验不错。位置也很方便。
设施太旧了，内部陈设也很老旧，卫生间的门都关不上。😢😢
对于温德姆花园酒店来说，这太需要改进了，不然会砸了你们自己的招牌的！！！😰😰
酒店正在施工，我们住的房间可能刚装修好不久。房间里还有施工残留物，而且看得出来工程很赶。
酒店干净。早餐选择不多，质量欠佳。希望至少能加点非乳制牛奶或奶精来搭配咖啡。泳池开放，维护得很好。前台人员服务不错。或许可以更热情一些？我知道这是酒店服务，但我想我只是习惯了更亲切的氛围，而且前台接待也很热情。不过也没什么特别的。
我和两个年幼的孩子从2025年6月2日至6月5日住在这家酒店。在浴室里，我发现房间里有一只老鼠。我立即联系了前台，前台帮我换了个房间。尽管我独自一人带着两个婴儿、多个行李箱和汽车安全座椅，却没有人提供帮助。我不得不自己搬动所有东西，同时还要照顾我的孩子们，其中一个孩子还在哭。
这种情况让我非常紧张，也很不安全。我感到完全得不到支持。工作人员很有礼貌，但处理方式与问题的严重性不符。最后我提前退房，并在最后一刻自己安排交通。
我不会推荐这家酒店给家庭游客，尤其是独自旅行的游客。这次经历让我感到情绪低落，感觉自己的安全和健康没有得到优先考虑。
这个地方只值50到80美元，但我们付的价格却高得多，根本不值。楼很旧，房间里的暖气坏了，电梯又小又脏。
员工乐于助人
早餐不错
特大床很舒适
建筑较旧，暖通空调有限
电梯很小
有点远。房间不错，但走廊有点陈旧。
First of all I would like to start off with a positive. The room was very clean, sheets, bathroom, floor, etc. The parking was great. Now the negative:
The hotel needs a complete redo. The hallways have aged carpeting and wires dangling on the walls where fire alarms were removed completely.. Our room while it was clean, had a urine smell or maybe it was mold, not too sure. My daughter had to use the WiFi, which was down, so she had to go on her hotspot for work. Breakfast was okay, the staff works hard to replenish the food. I didn't want to stay there with the smell but all hotels were full for UMD family weekend.
I won't ever come back here sorry.
Old and dirty. Toilets all need to be replaced w clean ones. AC units all broken, loud, rattling and not cooling. So sleeping was nearly impossible given the heat and the noise.