Their boiler system cannot keep up. We had no hot water during our stay and the staff did not care. They called us liars and would not consider any diacount for our inconvenience.
The breakfast is pure sugar. Waffles, danishes...the lobby smells like sugar.
The renovations they did were sloppy and incomplete. There was mold around the tub, the tile didn’t go to the tub it had a 6 inch gap. The shower head had extra parts and looked unsightly.
The only good thing about this place is the bed was comfortable.
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酒店回复: Thank you for sharing such detailed feedback. We're very sorry to hear about the issues you experienced with the hot water, cleanliness, and renovations, as well as the way your concerns were handled. This is not the level of service we strive to provide. We’ll be reviewing these matters closely with our team to ensure improvements are made and that future guests have a more comfortable stay.
3.0分
其他
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Great check in and out. Super friendly staff. Nice big room, clean. Comfortable bed. Even nice small pool and hot tub area. Clearly mgt is trying- however the people who were staying around us, not great. A few men smoking outside their room on the balcony without shirts on, a couple in an argument by the stairs. That sort of thing. Not really the facility’s fault buuut I don’t think I’d stay there again if I had other options.
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酒店回复: Thank you for sharing such a detailed review! We're glad you enjoyed the smooth check-in/out, friendly staff, spacious clean room, and the pool and hot tub area. We appreciate your recognition that management is making an effort. We’re sorry, though, that the behavior of other guests impacted your experience it’s unfortunate when surroundings take away from an otherwise positive stay. Your feedback helps us understand both the strengths and the challenges, and we’ll keep working to make the environment more comfortable for everyone.
5.0分
家庭亲子
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The only thing I did not like was that y'all told us check out time was 12:00 and a staff member come knocking on our door at 11:30 asking us if we needed a late checkout and we where already packing to get out by 12:00 checkout time. I told him I am packing now to leave by 12:00. Then he said okay I will put you down for late check out! I got out of there like 11:45.
5.0分
家庭亲子
Excellent checkin. He knew I had children with me and offered me the last downstairs unit available.
3.0分
其他
Don’t know as the lobby had an overwhelming perfume smell and we couldn’t eat there
2.0分
其他
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When affordable means sketchy…
I don’t leave negative reviews, but this establishment just needs some attention. Every surface felt and looked unclean to put it nicely. We kept our shoes on at all times! The room was just constantly damp. The bed was comfortable, but the walls were so thin we could literally hear the neighbors breathing. The parking lot was a pinball machine and pieces of people’s trash was left all around the property. The whole place just felt like a depressed afterthought.
服务好
烧伤服务和关注
伟大的
好的
Their boiler system cannot keep up. We had no hot water during our stay and the staff did not care. They called us liars and would not consider any diacount for our inconvenience.
The breakfast is pure sugar. Waffles, danishes...the lobby smells like sugar.
The renovations they did were sloppy and incomplete. There was mold around the tub, the tile didn’t go to the tub it had a 6 inch gap. The shower head had extra parts and looked unsightly.
The only good thing about this place is the bed was comfortable.
Great check in and out. Super friendly staff. Nice big room, clean. Comfortable bed. Even nice small pool and hot tub area. Clearly mgt is trying- however the people who were staying around us, not great. A few men smoking outside their room on the balcony without shirts on, a couple in an argument by the stairs. That sort of thing. Not really the facility’s fault buuut I don’t think I’d stay there again if I had other options.
The only thing I did not like was that y'all told us check out time was 12:00 and a staff member come knocking on our door at 11:30 asking us if we needed a late checkout and we where already packing to get out by 12:00 checkout time. I told him I am packing now to leave by 12:00. Then he said okay I will put you down for late check out! I got out of there like 11:45.
Excellent checkin. He knew I had children with me and offered me the last downstairs unit available.
Don’t know as the lobby had an overwhelming perfume smell and we couldn’t eat there
When affordable means sketchy…
I don’t leave negative reviews, but this establishment just needs some attention. Every surface felt and looked unclean to put it nicely. We kept our shoes on at all times! The room was just constantly damp. The bed was comfortable, but the walls were so thin we could literally hear the neighbors breathing. The parking lot was a pinball machine and pieces of people’s trash was left all around the property. The whole place just felt like a depressed afterthought.