酒店回复: Thank you for the review we would appreciate detailed feedback
2.0分
其他
Tv issues, phone issues, what ever they used to clean smells like dirt, beds uncomfortable staff was pleasant and got us checked in at 2am due to traveling.
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酒店回复: sorry for your inconvenience Thank you for staying with us and feedback
4.0分
其他
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Young woman at checkin was pleasant. Room was clean, beds okay. Lighting was fair, only 3 lamps with low watt bulbs. Microwave was unplugged but worked once it was plugged in. Good for an overnight stay.
酒店回复: Thank you for staying with us and positive review
4.0分
其他
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The staff girl was respectful & courteous.
They stay wasnt comfortable. The AC wasn't working well, it was set to 75
I tried changeing the temperature and hold it to 70 but it didnt cool down.
So me & my daughter kept waking up throughout the night due to the uncomfortable temperature.. we were there to spend a restful night but I couldn't.
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酒店回复: Thank you for staying with us and kind words about our staff. we are sorry for your inconvenience with AC we assure you that we will look into that. thank you
5.0分
情侣出游
Was mistakenly put in 2nd floor room/no elevators.
Problem with steps. Check in attendant was able to quickly accommodate 1st floor stay.
酒店回复: Thank you for staying with us and kind words
5.0分
情侣出游
It was a quick check in with the clerk even helping us with our luggage. Room was clean and included everything we needed.
酒店回复: Thank you for staying with us and kind words
4.0分
其他
Clean quiet room. Had everything i needed for an overnight stay.
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酒店回复: Thank you for your kind words! We’re glad you enjoyed your stay and appreciate your feedback!
4.0分
情侣出游
Broken toilet seat, dirty, no coffee in room, poor breakfast, terrible juice and coffee.
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酒店回复: Thank you for staying with us. we are sorry for the inconvenience you encountered. we will look into the issues you mentioned directly.
5.0分
其他
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Hotel staff very friendly and helpful. Hot tub leaked all over the floor and made it dangerous to walk around. Bed was comfortable and clean. General condition of the hotel was run down. Breakfast was minimum.
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酒店回复: Thank you for staying with us. we apologize for the inconvenience you encountered we will look into it directly.Thank you have a nice day
2.0分
其他
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Loud and deceitful
The 1st room we were assigned was dirty. Towels in the tub, trash, bed unmade. He moved us and kept saying, "It is quiet here". In our new room I found our hand towel had makeup on it. I do not wear makeup and we had not used the towel yet. Sheets were clean. Bed was very squeaky but comfortable. We could hear people walking upstairs and talking in the lobby very early in the morning. Also the faucet in the sink did not work properly. 😕 Very sad because we pass through here every 2 or 3 months and this would have been a very convenient stop. No way though. I felt like I had been lied to and do not trust the cleanliness or safety of this place.
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酒店回复: Thank you for sharing your detailed feedback. We are truly sorry for the multiple inconveniences you experienced during your stay. Please accept our sincerest apologies for not meeting your expectations in terms of cleanliness and comfort.We take these concerns very seriously and are addressing them immediately. Our housekeeping team will be undergoing additional training to ensure that all rooms are thoroughly cleaned and inspected before guest arrivals. The maintenance issues with the faucet and the noise disturbances you experienced will also be addressed with high priority.We understand how frustrating it must have been for you to encounter these issues, especially when you were hoping for a convenient and comfortable stop during your travels. We sincerely apologize for any feelings of distrust that this has caused. Our goal is to regain your trust and provide you with a significantly improved experience on your next visit.Thank you have a nice day
好的
Tv issues, phone issues, what ever they used to clean smells like dirt, beds uncomfortable staff was pleasant and got us checked in at 2am due to traveling.
Young woman at checkin was pleasant. Room was clean, beds okay. Lighting was fair, only 3 lamps with low watt bulbs. Microwave was unplugged but worked once it was plugged in. Good for an overnight stay.
The staff girl was respectful & courteous.
They stay wasnt comfortable. The AC wasn't working well, it was set to 75
I tried changeing the temperature and hold it to 70 but it didnt cool down.
So me & my daughter kept waking up throughout the night due to the uncomfortable temperature.. we were there to spend a restful night but I couldn't.
Was mistakenly put in 2nd floor room/no elevators.
Problem with steps. Check in attendant was able to quickly accommodate 1st floor stay.
It was a quick check in with the clerk even helping us with our luggage. Room was clean and included everything we needed.
Clean quiet room. Had everything i needed for an overnight stay.
Broken toilet seat, dirty, no coffee in room, poor breakfast, terrible juice and coffee.
Hotel staff very friendly and helpful. Hot tub leaked all over the floor and made it dangerous to walk around. Bed was comfortable and clean. General condition of the hotel was run down. Breakfast was minimum.
Loud and deceitful
The 1st room we were assigned was dirty. Towels in the tub, trash, bed unmade. He moved us and kept saying, "It is quiet here". In our new room I found our hand towel had makeup on it. I do not wear makeup and we had not used the towel yet. Sheets were clean. Bed was very squeaky but comfortable. We could hear people walking upstairs and talking in the lobby very early in the morning. Also the faucet in the sink did not work properly. 😕 Very sad because we pass through here every 2 or 3 months and this would have been a very convenient stop. No way though. I felt like I had been lied to and do not trust the cleanliness or safety of this place.