Upon arriving at the hotel the front door was broken, no one came to help us in. Then, when checking in the first thing the lady helping us said, “just so you know the pool and hot tub are shut down” no welcome or how can I help you. No directions to get to room were given. Then once arriving to room the tv was broken staff told us “oh you just have to play with the remote and wait it out.” Not impressed by the quality of care we received from staff during our stay.
1.0分
家庭亲子
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It’s a great place but they can’t keep the pool working. My daughter and 2great grandsons go there for our Thanksgiving get together. The pools were working last year and it was great. Not this year. Very disappointing.
1.0分
其他
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Toilet seat in room 314 has a build up on it! It’s like it had a plastic wrapper on it that was not completely removed and then for years cleaner just keeps wiping the buildup! Most likely some type of health code violation.
Workout room had many issues: Cords to treadmills are a trip hazard, cables boxes are pulled out of wall from people tripping on cords, floor Matt’s are curled up and create trip hazard, heat ducts covers are dirty, my favorite: The bench for free weighs has a piece of covering missing so they painted the sponge covering black to match. Basically all sweat from 100’s of people get soaked up into sponge but wait maybe you could use a sanitary wipe but to bad both dispensers were empty. The weight room has no mirror by the free weights to make sure your form is correct but they did have mint to hang a bunch of pictures on the wall.
3.0分
其他
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Excellent hard work from front desk AND to see her come back to do the housekeeping next morning. We usually stay here because of its cleanliness but disappointed this time with a room that had mold on ceiling. No pool up and running yet.
3.0分
其他
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Staff were great, rooms not very clean, the hotel halls smell like pot and my room had a very funny odor. Thankfully I did not spend much time there. Would not stay there again
2.0分
其他
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Pool was shut down by the city and we weren't notified until check in. No apology, no offer of anything to make up for it. The only reason we booked it was for my son's birthday and the pool.
5.0分
其他
Very happy with the room and service; not happy that the pool was not open since that is one reason I booked with this hotel
4.0分
商务出差
The parking was easy and safe. The room was clean and spacious. Lobby was clean and festive for the Christmas holiday.
5.0分
其他
Great room at a very reasonable price. Clean and accommodating. Very satisfied. Granted my request for a late check out. Super friendly staff.
5.0分
其他
Room was as advertised and very clean. Staff was very pleasant. Breakfast buffet was good.
Upon arriving at the hotel the front door was broken, no one came to help us in. Then, when checking in the first thing the lady helping us said, “just so you know the pool and hot tub are shut down” no welcome or how can I help you. No directions to get to room were given. Then once arriving to room the tv was broken staff told us “oh you just have to play with the remote and wait it out.” Not impressed by the quality of care we received from staff during our stay.
It’s a great place but they can’t keep the pool working. My daughter and 2great grandsons go there for our Thanksgiving get together. The pools were working last year and it was great. Not this year. Very disappointing.
Toilet seat in room 314 has a build up on it! It’s like it had a plastic wrapper on it that was not completely removed and then for years cleaner just keeps wiping the buildup! Most likely some type of health code violation.
Workout room had many issues: Cords to treadmills are a trip hazard, cables boxes are pulled out of wall from people tripping on cords, floor Matt’s are curled up and create trip hazard, heat ducts covers are dirty, my favorite: The bench for free weighs has a piece of covering missing so they painted the sponge covering black to match. Basically all sweat from 100’s of people get soaked up into sponge but wait maybe you could use a sanitary wipe but to bad both dispensers were empty. The weight room has no mirror by the free weights to make sure your form is correct but they did have mint to hang a bunch of pictures on the wall.
Excellent hard work from front desk AND to see her come back to do the housekeeping next morning. We usually stay here because of its cleanliness but disappointed this time with a room that had mold on ceiling. No pool up and running yet.
Staff were great, rooms not very clean, the hotel halls smell like pot and my room had a very funny odor. Thankfully I did not spend much time there. Would not stay there again
Pool was shut down by the city and we weren't notified until check in. No apology, no offer of anything to make up for it. The only reason we booked it was for my son's birthday and the pool.
Very happy with the room and service; not happy that the pool was not open since that is one reason I booked with this hotel
The parking was easy and safe. The room was clean and spacious. Lobby was clean and festive for the Christmas holiday.
Great room at a very reasonable price. Clean and accommodating. Very satisfied. Granted my request for a late check out. Super friendly staff.
Room was as advertised and very clean. Staff was very pleasant. Breakfast buffet was good.