酒店回复: Thank you for your review. Unfortunately any third party bookings are not able to book a package those can only be booked directly with the resort.
4.0分
其他
原文
翻译提供方：Google
预订时显示的地址与现场不同，晚上 7 点后到达，并且停车场光线昏暗。
酒店回复: 感谢您的评价。我们希望您入住愉快。
5.0分
其他
原文
翻译提供方：Google
很棒的地方，有很多适合家庭的活动。
酒店回复: 感谢您的评价。我们很高兴您入住愉快，期待您的再次光临！
3.0分
其他
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Bathroom was disgusting, had bugs falling on us in the night-was told this was normal-and overall crappy service. This resort has gone downhill and for the price they ask it should have been better.
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酒店回复: Thank you for your review. Please feel free to reach out directly.
1.0分
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I was disappointed with my stay due to the mattress situation. Instead of providing a proper king-size mattress as advertised, simply two double mattresses were pushed together. The result was incredibly uncomfortable—there was a noticeable gap in the middle, and the uneven surface made it nearly impossible to sleep well. More over we are travelling with a kid, it was very uncomfortable with one sleeping in the middle and mattress was pretty uneven. For a place that markets itself as a luxury resort, this does not look like proper standard. A good night's sleep is much expected for relaxing, but this kind of situation makes a big difference when you're trying to relax. Much was expected from this kind of resort but unfortunately it didn't live upto the expectation.
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酒店回复: Thank you for sharing your concerns with us. We will share with the appropriate team to look into the issues you experienced. All of the King Beds in those units are considered a Split King so that they can be either a King bed or Two twins.
3.0分
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I had a unit with a small kitchen. The carpet was very stained/dirty and looked like it was way overdue for replacement. Found a dirty pan in the oven and broken glassware in the dishwasher. The oven looked like it hadn’t been cleaned in months. Looking past the poor cleanliness and wear, the rest of the unit was basic but ok with obvious corporate cost cutting. Overpriced for what I got. You’re paying for the location near the mountain. For example the TV in the sitting area was old and had no Wi-Fi to support streaming services. No pulls on the kitchen cabinets and drawers which probably saved them a few dollars but made the drawers and cabinets hard to open. No TV in the bedroom area. They must have the cheapest toilet seat they could find as I could feel the plastic bending when I closed the lid and sat on it. The bedroom was downstairs in the unit which worked well for me but this would be a problem for anyone with mobility problems. The unit included an unfinished laundry room adjacent to the downstairs bedroom that some might like but I didn’t use this. The unit had a small outside deck which had a partial view over a valley but it looked to me like they had allowed the nearby wooden area to grow in which blocked most of what was likely a very nice view when the units were built. One the leaves fall off the view may improve for winter visits. I visited off season in the fall.
酒店回复: Thank you for your review we will be sure to share your concerns.
我们很喜欢我们的小木屋，它非常干净舒适。
然而，我们等了很久才入住，因为入住时间是晚上7点；否则，我预订时就得额外付费才能提前入住。前台工作人员很有礼貌，但也仅此而已。我们对餐厅的选择非常失望，不得不去村里找其他餐厅。
房间条件很差，有霉菌和异味。我们原本以为会住在主楼里，方便使用水泵设施，结果却被安排在主楼外的一间公寓里。
前台服务态度极差，而且联系客服也十分不周，试图解决问题。最终问题依然没有解决，我自己也浪费了很多时间。
杰伊峰及其周边地区景色绝佳。
房间还算可以，但是梳妆台有三个抽屉关不上，其中一个抽屉的把手还少了一颗螺丝。
我在墙壁和天花板上数了数，一共发现了11只虫子。我向前台反映后，他的回答是“是啊，到处都是”。
我们预订了一间两卧室的小屋。小屋很大，但房间陈旧，而且到处都是虫子。我们打了两次电话要求除虫。我们支付了包含停车和无线网络的度假村费用，结果有人把车停在了我们小屋的停车位上，导致我们整晚都无法停车。我们投诉了，但他们让我们等到中午。水上乐园不错，但是人超级多，工作人员（一位女主管）态度很差。她要求幼儿遵守一些不必要的规定，否则就粗鲁地让我们离开。这里没有客房服务或清洁服务。房间里没有咖啡，也没有瓶装水，我们问了之后，工作人员建议我们去便利店买。除此之外，景色很棒。这里很安静，但是想吃点东西就得开车去镇上。
有点失望的是，预订时并没有明确说明水上乐园不包含在房价内。听起来所有通过*******预订的人都感到很意外。电梯关闭后，淋浴的水温就不热了。不过房间不错，餐厅也很方便。
预订时显示的地址与现场不同，晚上 7 点后到达，并且停车场光线昏暗。
很棒的地方，有很多适合家庭的活动。
Bathroom was disgusting, had bugs falling on us in the night-was told this was normal-and overall crappy service. This resort has gone downhill and for the price they ask it should have been better.
I was disappointed with my stay due to the mattress situation. Instead of providing a proper king-size mattress as advertised, simply two double mattresses were pushed together. The result was incredibly uncomfortable—there was a noticeable gap in the middle, and the uneven surface made it nearly impossible to sleep well. More over we are travelling with a kid, it was very uncomfortable with one sleeping in the middle and mattress was pretty uneven. For a place that markets itself as a luxury resort, this does not look like proper standard. A good night's sleep is much expected for relaxing, but this kind of situation makes a big difference when you're trying to relax. Much was expected from this kind of resort but unfortunately it didn't live upto the expectation.
I had a unit with a small kitchen. The carpet was very stained/dirty and looked like it was way overdue for replacement. Found a dirty pan in the oven and broken glassware in the dishwasher. The oven looked like it hadn’t been cleaned in months. Looking past the poor cleanliness and wear, the rest of the unit was basic but ok with obvious corporate cost cutting. Overpriced for what I got. You’re paying for the location near the mountain. For example the TV in the sitting area was old and had no Wi-Fi to support streaming services. No pulls on the kitchen cabinets and drawers which probably saved them a few dollars but made the drawers and cabinets hard to open. No TV in the bedroom area. They must have the cheapest toilet seat they could find as I could feel the plastic bending when I closed the lid and sat on it. The bedroom was downstairs in the unit which worked well for me but this would be a problem for anyone with mobility problems. The unit included an unfinished laundry room adjacent to the downstairs bedroom that some might like but I didn’t use this. The unit had a small outside deck which had a partial view over a valley but it looked to me like they had allowed the nearby wooden area to grow in which blocked most of what was likely a very nice view when the units were built. One the leaves fall off the view may improve for winter visits. I visited off season in the fall.