酒店回复: Thank you for taking the time to write us a review! We are sorry to hear that your stay with us was less than satisfactory. We want to assure you that we take all feedback from our guests seriously, and we will take your comments into consideration as we continue to improve our operations.
4.0分
情侣出游
The staff was very helpful, rooms were clean, and a very good breakfast. We loved the stay.
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酒店回复: Hi William,Thank you for sharing your experience with us! We're thrilled to hear that our staff was helpful, your room was clean, and you enjoyed our breakfast. It’s wonderful to know you loved your stay.We truly appreciate you choosing Ramada by Wyndham South Waco, and we look forward to welcoming you back again soon!Warm regards,Management TeamRamada by Wyndham South Waco
2.0分
商务出差
The location loog good and clean, but have small cockroaches in different parts of the room, including the bathroom and bedroom.
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酒店回复: Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. Cleanliness and comfort are top priorities for us, and we take pest concerns very seriously. Our pest control team has been notified to address this immediately. We appreciate you bringing it to our attention and hope you’ll consider staying with us again for a much-improved experience.
1.0分
家庭亲子
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Yes it smelled like mold in the room the first room the air conditioner did not work and we were in Central Texas then the pool was filthy my daughter cut her toe on the door with a jacket piece of metal it was the most horrible stay I have ever had it was a waste of money
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酒店回复: We’re truly sorry to hear about your experience and the inconvenience your family faced during your stay. This is not the standard we aim to provide. We’ve shared your feedback with our maintenance and housekeeping teams to address the air conditioning, pool, and safety concerns immediately. Your comments are valuable in helping us improve, and we hope you’ll give us another opportunity to provide you with a much better stay.
3.0分
家庭亲子
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It was just ok. Clearly not the newest property but it was clean. Shower in the room was nice with good pressure. The pool was closed for some kind of repair.
The included breakfast didn’t have many options and none of them looked very appetizing. The coffee was room temperature.
If you’re just looking for a cheap place to stay a couple of nights this is better than like a Motel 6 situation.
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酒店回复: Hi Blake,Thank you for sharing your feedback and for staying with us at Ramada by Wyndham South Waco. We’re glad you found the room clean and the shower enjoyable. We apologize for the inconvenience caused by the pool closure and limited breakfast options — your comments help us identify areas to improve. We’ll also make sure our coffee station remains properly monitored for temperature and freshness. We appreciate your honest input and hope to have the chance to provide you with an even better experience next time.Warm regards,Ramada by Wyndham South Waco
2.0分
家庭亲子
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We booked this hotel for the indoor pool specifically, and I even called ahead to check on the pool. Was assured by on-site staff it was ready for use. We arrived 10/9/25 @ 1620, asked again at the front desk, assured pool was available. Three hours later, returned to desk, was given pool towels, we were IN SWIMWEAR, walking to pool, and the hotel clerk stops us at the pool entrance. "The pool is down for maintenance, sorry"
And walks away, no eye contact, no respect. I followed him to the front desk and asked when it would be available...he assured me it would be available the next morning as scheduled they just needed to treat it. Fast forward to Friday morning 10/10/25...after breakfast, we again checked the pool status...only then were we informed that the pool was undergoing extensive maintenance, would be drained and unavailable for the next several days. At this point I ask the desk personnel if this was routine maintenance that had been scheduled or an unscheduled repair due to necessity... I was informed they had been planning on doing this for quite a while and knew the pool would be down for several days when it was taken out of service the day before. Lying to your customers shows some of the poorest customer service there is and there's no excuse for it when hotels are very competitive on a major interstate such as Waco and I-35.
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酒店回复: Dear Rebecca,We sincerely apologize for the miscommunication and inconvenience you experienced regarding the pool closure. We understand how disappointing this must have been, especially since you confirmed in advance and selected our hotel for that specific amenity. Your feedback has been shared with our front desk and management teams to ensure guests receive accurate information moving forward. We truly value your comments and hope you’ll consider giving us another chance to provide the excellent stay you expected and deserve.Warm regards,Ramada by Wyndham South Waco
5.0分
家庭亲子
Everything was clean and very well taken care of. The staff was very polite. Simple and delicious breakfast.
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酒店回复: Dear Yoliette,Thank you for your wonderful 10/10 review! We’re so glad you enjoyed the cleanliness, friendly staff, and our breakfast. Your kind words mean a lot, and we look forward to welcoming you back soon!Warm regards,Ramada by Wyndham South Waco
1.0分
家庭亲子
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We had to change rooms because the first room smelled terrible. Unfortunately, the second room wasn’t much better and there were also lots of bugs both dead and alive.The hotel is very worn down in every aspect. If it hadn’t been Baylor’s homecoming weekend with all the hotels fully booked, we would have changed hotels in a nanosecond. It’s the last time we’ll stay at a Ramada Inn.
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酒店回复: Dear Michele,We’re truly sorry to hear about your disappointing experience during your stay. The issues you mentioned regarding cleanliness and room condition are not reflective of our usual standards, and we sincerely apologize for the inconvenience this caused. Your feedback has been shared with our housekeeping and maintenance teams to ensure immediate corrective action.We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide the comfortable and welcoming experience that Ramada by Wyndham South Waco is known for.Warm regards,
4.0分
其他
I wish the pool was up and going or gotten an email because that was one of the main reasons we chose the hotel but it was still very nice!!
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酒店回复: Dear Catelyn,Thank you so much for your kind review and for sharing your experience! We’re glad you enjoyed your stay overall, though we’re sorry the pool was not available during your visit. Your feedback is appreciated, and we’ll make sure to communicate such updates more clearly in the future. We hope to welcome you back soon for an even better stay!Warm regards,Ramada by Wyndham South Waco
一切都很好，就是房间里的电视用不了，开机几分钟就自己关了。
非乳制奶油坚如磐石
卡珀非常脏
The staff was very helpful, rooms were clean, and a very good breakfast. We loved the stay.
The location loog good and clean, but have small cockroaches in different parts of the room, including the bathroom and bedroom.
Yes it smelled like mold in the room the first room the air conditioner did not work and we were in Central Texas then the pool was filthy my daughter cut her toe on the door with a jacket piece of metal it was the most horrible stay I have ever had it was a waste of money
It was just ok. Clearly not the newest property but it was clean. Shower in the room was nice with good pressure. The pool was closed for some kind of repair.
The included breakfast didn’t have many options and none of them looked very appetizing. The coffee was room temperature.
If you’re just looking for a cheap place to stay a couple of nights this is better than like a Motel 6 situation.
We booked this hotel for the indoor pool specifically, and I even called ahead to check on the pool. Was assured by on-site staff it was ready for use. We arrived 10/9/25 @ 1620, asked again at the front desk, assured pool was available. Three hours later, returned to desk, was given pool towels, we were IN SWIMWEAR, walking to pool, and the hotel clerk stops us at the pool entrance. "The pool is down for maintenance, sorry"
And walks away, no eye contact, no respect. I followed him to the front desk and asked when it would be available...he assured me it would be available the next morning as scheduled they just needed to treat it. Fast forward to Friday morning 10/10/25...after breakfast, we again checked the pool status...only then were we informed that the pool was undergoing extensive maintenance, would be drained and unavailable for the next several days. At this point I ask the desk personnel if this was routine maintenance that had been scheduled or an unscheduled repair due to necessity... I was informed they had been planning on doing this for quite a while and knew the pool would be down for several days when it was taken out of service the day before. Lying to your customers shows some of the poorest customer service there is and there's no excuse for it when hotels are very competitive on a major interstate such as Waco and I-35.
Everything was clean and very well taken care of. The staff was very polite. Simple and delicious breakfast.
We had to change rooms because the first room smelled terrible. Unfortunately, the second room wasn’t much better and there were also lots of bugs both dead and alive.The hotel is very worn down in every aspect. If it hadn’t been Baylor’s homecoming weekend with all the hotels fully booked, we would have changed hotels in a nanosecond. It’s the last time we’ll stay at a Ramada Inn.
I wish the pool was up and going or gotten an email because that was one of the main reasons we chose the hotel but it was still very nice!!