The fridge door was broken and would not close properly, making it useless. The bed was broken with a big divot on the side, laying in it would roll you into the floor.
The ice machine on the first floor was inoperable.
The staff were outstanding (the front desk and kitchen), the pool and waterfall was awesome, breakfast was great.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed our staff, pool, waterfall, and breakfast. However, we sincerely apologize for the issues you experienced with the fridge, bed, and ice machine. This is not the standard we aim to provide, and your comments have been shared with our maintenance team to ensure these issues are addressed promptly.We appreciate your kind words about our team and hope to have the opportunity to provide a fully comfortable and enjoyable stay in the future.
1.0分
其他
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Building is run down and much of it desperately needs repair. Carpet is old, dirty, badly worn and ripped. Room smelled liked cat pee. Desk staff was helpful and kind.
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酒店回复: Thank you for sharing your feedback. I am very sorry to hear about the condition of your room and the unpleasant odors — this is far below our standards and not the experience we want for our guests. We appreciate you noting the helpfulness of our front desk staff, and I will be sharing your comments with our maintenance and housekeeping teams so that necessary repairs and improvements can be prioritized.We regret that your stay was disappointing and hope you might consider giving us another chance to provide a better experience in the future.
2.0分
其他
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Hotel was run down. The pool floor was filled with dirt. The keys did not work in the doors. I spent so much time trying to get into my room. The bedspread had a yellow stain and one of the towels did as well. The place did not seem clean and it smelled. The show curtain smelled rotten. I was so disappointed in this hotel. I’ve stayed at many hotels and never really have given a review until now. We definitely will not being staying there again.
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酒店回复: Thank you for taking the time to share your experience. I am truly sorry to hear about the multiple issues you encountered during your stay — from the cleanliness concerns, maintenance problems, and unpleasant odors, to the difficulties with your room key. This is far below the standards we strive to maintain, and I completely understand your frustration.Your feedback has been shared with our housekeeping, maintenance, and management teams to ensure these issues are addressed promptly. We sincerely apologize for the disappointment you experienced and regret that we fell short in providing a comfortable and welcoming stay.While we understand your decision, we appreciate you bringing these matters to our attention so we can make necessary improvements for future guests.
5.0分
家庭亲子
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This was a very well run Wyndham. The breakfast was one of the best I've had ever. Wonderful friendly lady taking care of the whole breakfast area. Friendly staff.
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酒店回复: Thank you for your fantastic 10/10 review! We’re thrilled to hear that you enjoyed our breakfast and found our staff friendly and welcoming. Your kind words for our breakfast team member will be shared with her — she’ll be delighted to hear them!We look forward to welcoming you back for another great stay.
5.0分
其他
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Hotel is in a quiet area easy to access. It could use a little updating But the rooms were clean and comfortable. What made it really stand out for us was the level of service that we've received from every single member of staff. Standouts include Meadow at the front desk and Ann, both very friendly. We will return
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酒店回复: Thank you for your wonderful 10/10 review! We’re delighted to hear that you found our hotel clean, comfortable, and easily accessible. Your kind words about our team, especially Meadow and Ann, mean a lot — we’ll be sure to share your compliments with them.We look forward to welcoming you back on your next visit!
1.0分
其他
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yes room blew smelled fan in bathroom was slowly dying had bat rattled was feces on floor behind door floor was dirty and stained mini fridge froze everything and room was alot for what u get never again
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酒店回复: We sincerely apologize for the issues you experienced during your stay. The condition of your room, including cleanliness, the bathroom fan, mini fridge, and other concerns, falls far below the standards we aim to provide. Your feedback is very important to us, and we will address these matters immediately to ensure they are corrected. We truly regret that your experience did not meet expectations and hope you might consider giving us another opportunity in the future to provide a proper stay.
1.0分
家庭亲子
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We had a roach in our room. Hotel is run down. Pool tiles fall out while you swim. Hot tub was filled in with dirt. Ice machines were all not working. Breakfast was subpar. Staff really great and friendly. Just overall not worth the money.
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酒店回复: We sincerely apologize for the issues you encountered during your stay. The conditions you described—including the presence of pests, the pool and hot tub, ice machines, and breakfast—are far below the standards we strive to maintain. We are glad to hear that our staff was friendly, and we will be sure to recognize their efforts. Your feedback is very important, and we will address these concerns to improve our property. We truly regret that your experience did not meet expectations and hope you might consider giving us another opportunity in the future.
5.0分
其他
Great staff, clean comfortable hotel, common areas were very nice. Restaurant and Bar was also enjoyable.
酒店回复: Thank you for your review. We truly appreciate it.
2.0分
朋友出游
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Key system was on the fritz so getting a second key was not an option. Not a huge deal but was never resolved before end of stay. Room was sub par, bathroom dirty especially the fan caked in 1/2 inch of dust.Pool needs severe cleaning and upkeep. Not 1 ice machine worked. Phone in room didn't work so had to walk 1/2 to frint desk for anything T.P. trash,towels etc.Also the breakfast was very minimal as apparently there was not truck ordered so there was hot hard boiled eggs 3 days in a row. No juice or water. Very disappointed as when I booked there were mixed reviews but I thought I'd give benefit of doubt but the bad reviews won out. Very disappointed in stay. Wyndham has dropped the ball at this location. Highlight Front desk gal (Marqualee?) was delightful as was the bartender on Monday night. Good location as well.
酒店回复: Thank you for your review. We truly appreciate it.
1.0分
家庭亲子
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I was greeted to my first room with two roaches . Then next room they switched me too wall paper coming off wall , tv did not work , phone didn’t even work . Finally moved a third time . Noisy very noisy there . Terrible location, should be condemned.
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酒店回复: We sincerely apologize for the unacceptable experience you had during your stay. The issues you described—including pests, room condition, non-working amenities, and noise—are far below the standards we strive to maintain. Your feedback is extremely important, and we will address these concerns immediately to improve our property. We deeply regret that your stay did not meet expectations and hope you might consider giving us another opportunity in the future to provide a proper stay.
The fridge door was broken and would not close properly, making it useless. The bed was broken with a big divot on the side, laying in it would roll you into the floor.
The ice machine on the first floor was inoperable.
The staff were outstanding (the front desk and kitchen), the pool and waterfall was awesome, breakfast was great.
Building is run down and much of it desperately needs repair. Carpet is old, dirty, badly worn and ripped. Room smelled liked cat pee. Desk staff was helpful and kind.
Hotel was run down. The pool floor was filled with dirt. The keys did not work in the doors. I spent so much time trying to get into my room. The bedspread had a yellow stain and one of the towels did as well. The place did not seem clean and it smelled. The show curtain smelled rotten. I was so disappointed in this hotel. I’ve stayed at many hotels and never really have given a review until now. We definitely will not being staying there again.
This was a very well run Wyndham. The breakfast was one of the best I've had ever. Wonderful friendly lady taking care of the whole breakfast area. Friendly staff.
Hotel is in a quiet area easy to access. It could use a little updating But the rooms were clean and comfortable. What made it really stand out for us was the level of service that we've received from every single member of staff. Standouts include Meadow at the front desk and Ann, both very friendly. We will return
yes room blew smelled fan in bathroom was slowly dying had bat rattled was feces on floor behind door floor was dirty and stained mini fridge froze everything and room was alot for what u get never again
We had a roach in our room. Hotel is run down. Pool tiles fall out while you swim. Hot tub was filled in with dirt. Ice machines were all not working. Breakfast was subpar. Staff really great and friendly. Just overall not worth the money.
Great staff, clean comfortable hotel, common areas were very nice. Restaurant and Bar was also enjoyable.
Key system was on the fritz so getting a second key was not an option. Not a huge deal but was never resolved before end of stay. Room was sub par, bathroom dirty especially the fan caked in 1/2 inch of dust.Pool needs severe cleaning and upkeep. Not 1 ice machine worked. Phone in room didn't work so had to walk 1/2 to frint desk for anything T.P. trash,towels etc.Also the breakfast was very minimal as apparently there was not truck ordered so there was hot hard boiled eggs 3 days in a row. No juice or water. Very disappointed as when I booked there were mixed reviews but I thought I'd give benefit of doubt but the bad reviews won out. Very disappointed in stay. Wyndham has dropped the ball at this location. Highlight Front desk gal (Marqualee?) was delightful as was the bartender on Monday night. Good location as well.
I was greeted to my first room with two roaches . Then next room they switched me too wall paper coming off wall , tv did not work , phone didn’t even work . Finally moved a third time . Noisy very noisy there . Terrible location, should be condemned.