The night manager burnt a bag of popcorn and set off fire alarms at 10:30 pm. The contintal breakfast lasts until 10am. I went there at 9am the eggs and sausages were gone as well as the biscuits and gravy the main staples of the meal.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the fire alarm incident and the breakfast items running out before the end of service. That’s certainly not the experience we want for our guests. Your comments have been shared with our team to ensure better attention to food replenishment and staff procedures. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide a more comfortable and seamless stay.
3.0分
家庭亲子
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Staff was friendly. Breakfast was poorly stocked. Towels were an issue all 3 days, none for the pool, when we would ask at the desk there was "none dry". Our pull out couch had no linnen, or pillows on it or in the room for it. TV kept disconnecting from WIFi so it didnt work half the time. But overall it was good for the $$
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found our staff friendly and that you felt your stay was a good value overall. We do apologize for the issues you experienced with towel availability, the pull-out sofa linens, and the TV connection. Your comments have been shared with our housekeeping and maintenance teams to ensure these matters are addressed and improvements are made. We appreciate your understanding and hope to welcome you back for an even better stay in the future.
4.0分
其他
The hot tub was broken, which was disappointing. It’s definitely a “no frills” hotel. But the costumer service was excellent. Very friendly and helpful staff.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you received excellent customer service and found our staff friendly and helpful. We do apologize for the disappointment with the hot tub being out of order and appreciate your understanding as we work to get it repaired. Your comments mean a lot to us, and we hope to welcome you back for an even better experience next time.
4.0分
其他
Our only disappointment was a dirty shower/bathtub area. There were dirty handprints on dirt dripping down the shower stall.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed your stay overall, but we sincerely apologize for the condition of the shower area. That is not the standard of cleanliness we strive to provide. Your comments have been shared with our housekeeping team to ensure this is addressed immediately and prevented in the future. We appreciate you bringing this to our attention and hope to welcome you back for an improved experience.
1.0分
其他
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Reservations
Requested wheelchair accessible room. Requested 6 months ago. Was not able to take a shower after hunting for 3 days. Did not have wheel accessible room. Am nervous to book through your app for future accessible rooms. .
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize that the wheelchair accessible room you reserved well in advance was not available upon arrival. We understand how important accessibility is and truly regret the inconvenience this caused, especially after your long trip. Your feedback has been shared with our team to ensure that accessibility requests are properly honored and verified in the future. We value your trust and hope you’ll consider giving us another opportunity to provide the accessible and comfortable stay you deserve.
1.0分
家庭亲子
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We rented 2 rooms, upon arrival my husband said, you paid how much for rooms in this hotel! It does not look like a $200+ per night hotel. we were told both rooms were ready. First of all one rooms bathroom had NOT been cleaned. The toilet was backed up with large qty of feces in it. After listening to the front desk person cuss out the people that were suppose to have cleaned the room, she sent 2 young gals to clean it again. They arrived without rubber gloves and we requested they go find some, once they had done what they called cleaned the toilet we pointed out that it was not clean yet. When the 2 gals left my friend said thank you and both girls continued on their way, which my friend then said the polite thing to do would be to say you’re welcome, which one of the gals responded to and the other replied. You disrespected me so no! We were in town for a wedding and were told that we couldn’t check in until 3:00 which left us a very limited time to get ready, but we checked in at 3:00, with all of this going on we had even less time to get ready. Again we were told this room has been cleaned and inspected. Neither room had been vacuumed and neither televisions worked. We requested a refund but because we had booked through ******* they could not refund our money. If we hadn’t spent $220+ on each room I would have left! I do not plan to stay in an AmericInn again. And will not book a hotel room 3rd party again. Not a happy customer.
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酒店回复: Thank you for taking the time to share your detailed feedback. We sincerely apologize for the condition of your rooms and the service you experienced during your stay. The cleanliness issues, maintenance concerns, and unprofessional behavior you described are unacceptable and far below the standards we expect from our team. We completely understand your frustration, especially given the special occasion and the rate you paid. Your comments have been shared with our management, housekeeping, and front desk teams to ensure these issues are addressed immediately and appropriate retraining takes place. We appreciate you bringing these matters to our attention and regret that we did not provide the comfortable, worry-free stay you expected and deserve.
3.0分
其他
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Ehhh… ok
Basic hotel and I wasn’t expecting a lot. Still a bit of a disappointment. My tv, microwave, and fridge didn’t work, and the place was full on a Wednesday night so they couldn’t switch me to another room. Everything is a bit older and sad and you might want to shower with flip flops. Hot tub was like a warm bath with sad jets. Sauna was a nice surprise but took awhile to warm up.
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about the maintenance issues you experienced with your room and that we were unable to offer a room change during your stay. We understand how disappointing that must have been and appreciate your patience. Your comments regarding the condition of the room, hot tub, and sauna have been shared with our maintenance and management teams to ensure improvements are made. We’re glad you enjoyed the sauna and thank you for bringing these matters to our attention so we can better serve our guests moving forward.
2.0分
其他
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The furniture in my room was in very poor shape. I would not have anything looking like that in my home. The wood was chipped, worn and the upholstery was quite dated. In the hallway a ***** of molding (about 6 feet) had come away from the wall and was just lying on the carpeting. I paid $170 for my stay. I was insulted to have to pay this much for a rundown place,
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酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear about the condition of your room and the maintenance issues you noticed in the hallway. We understand how disappointing this must have been, especially considering the rate you paid. Please know that your comments have been shared with our maintenance and management teams so we can address the needed repairs and updates. We appreciate you bringing these concerns to our attention and hope you’ll consider giving us another opportunity to provide you with a more comfortable experience.
2.0分
其他
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The room had a musty smell, jacuzzi (being the only reason I reserved this room) didn’t work and the employee did nothing about it. Broken tiles in the bathroom and around the jacuzzi. Sticky glass rings on the tables, a questionable curly hair on one of these sticky tables. The breakfast was almost empty each time we checked, just a couple biscuits. We did not have a great experience and we’ll never be booking at another Americinn again.
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酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about the condition of your room, the issues with the jacuzzi, and the concerns you experienced with both cleanliness and breakfast during your stay. This does not reflect the standards we strive to provide, and we understand your frustration. Please know that your comments have been shared with our management and housekeeping teams to ensure these matters are addressed promptly. We value your input, as it helps us improve for future guests, and we sincerely regret that we fell short of expectations during your visit.
愉快的入住体验
房间舒适，暖气噪音大。我们被安排了残疾人专用房间，但对我们来说没必要。早餐区干净，但食物不好吃，而且存货不多。没有单独的牛奶盒，只有一瓶牛奶用来代替麦片，让人分着吃，真恶心！前台工作人员非常好！！
The night manager burnt a bag of popcorn and set off fire alarms at 10:30 pm. The contintal breakfast lasts until 10am. I went there at 9am the eggs and sausages were gone as well as the biscuits and gravy the main staples of the meal.
Staff was friendly. Breakfast was poorly stocked. Towels were an issue all 3 days, none for the pool, when we would ask at the desk there was "none dry". Our pull out couch had no linnen, or pillows on it or in the room for it. TV kept disconnecting from WIFi so it didnt work half the time. But overall it was good for the $$
The hot tub was broken, which was disappointing. It’s definitely a “no frills” hotel. But the costumer service was excellent. Very friendly and helpful staff.
Our only disappointment was a dirty shower/bathtub area. There were dirty handprints on dirt dripping down the shower stall.
Reservations
Requested wheelchair accessible room. Requested 6 months ago. Was not able to take a shower after hunting for 3 days. Did not have wheel accessible room. Am nervous to book through your app for future accessible rooms. .
We rented 2 rooms, upon arrival my husband said, you paid how much for rooms in this hotel! It does not look like a $200+ per night hotel. we were told both rooms were ready. First of all one rooms bathroom had NOT been cleaned. The toilet was backed up with large qty of feces in it. After listening to the front desk person cuss out the people that were suppose to have cleaned the room, she sent 2 young gals to clean it again. They arrived without rubber gloves and we requested they go find some, once they had done what they called cleaned the toilet we pointed out that it was not clean yet. When the 2 gals left my friend said thank you and both girls continued on their way, which my friend then said the polite thing to do would be to say you’re welcome, which one of the gals responded to and the other replied. You disrespected me so no! We were in town for a wedding and were told that we couldn’t check in until 3:00 which left us a very limited time to get ready, but we checked in at 3:00, with all of this going on we had even less time to get ready. Again we were told this room has been cleaned and inspected. Neither room had been vacuumed and neither televisions worked. We requested a refund but because we had booked through ******* they could not refund our money. If we hadn’t spent $220+ on each room I would have left! I do not plan to stay in an AmericInn again. And will not book a hotel room 3rd party again. Not a happy customer.
Ehhh… ok
Basic hotel and I wasn’t expecting a lot. Still a bit of a disappointment. My tv, microwave, and fridge didn’t work, and the place was full on a Wednesday night so they couldn’t switch me to another room. Everything is a bit older and sad and you might want to shower with flip flops. Hot tub was like a warm bath with sad jets. Sauna was a nice surprise but took awhile to warm up.
The furniture in my room was in very poor shape. I would not have anything looking like that in my home. The wood was chipped, worn and the upholstery was quite dated. In the hallway a ***** of molding (about 6 feet) had come away from the wall and was just lying on the carpeting. I paid $170 for my stay. I was insulted to have to pay this much for a rundown place,
The room had a musty smell, jacuzzi (being the only reason I reserved this room) didn’t work and the employee did nothing about it. Broken tiles in the bathroom and around the jacuzzi. Sticky glass rings on the tables, a questionable curly hair on one of these sticky tables. The breakfast was almost empty each time we checked, just a couple biscuits. We did not have a great experience and we’ll never be booking at another Americinn again.