The lobby was very clean as well as the room. The safety lock in the room was placed too low and would have been ineffective should someone try to enter. The pocket door for the bathroom was broken. Overall, it was good for the cost.
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酒店回复: Dear Valued Guest,Thank you for your kind comments regarding the cleanliness of our lobby and guest rooms — we truly appreciate your positive feedback! We also appreciate you taking the time to mention the door lock and bathroom door. We recently installed a new locking system, and the safety latch you noticed is part of the previous system. Our housekeeping team now uses those older locks only to prop doors open while cleaning.We’re grateful for your understanding as we complete these upgrades, and we’re glad you still found your stay comfortable and a good value. We look forward to welcoming you back again soon!Sincerely,Sleep Inn DeWitt – Lansing North
5.0分
其他
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This was a nice stay. I gave 5 stars for the service. Its not a "high" end hotel, but the staff was better than most expensive hotels I have ever stayed at.
Our check in at 8pm on 10/16 was fast, the front desk person was very nice and professional, attentive. I called because I left my charger and they found it and had it ready for me to pick up-Stacy helped with that and was very friendly, professional and attentive.
The shower could have looked nicer because it was old but it was clean, the rooms are a bit small but they are as advertised. If you want something at this price point and want a great no-hassle experience, I highly recommend!
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酒店回复: Dear Valued Guest,Thank you so much for your kind words and thoughtful feedback! We’re thrilled to hear that you enjoyed your stay and that our team, especially during check-in and with your charger return, made a positive impression. Providing friendly, professional service is something we take great pride in, and it’s wonderful to know it stood out during your visit.We truly appreciate your recommendation and your recognition of our clean rooms and attentive staff. We look forward to welcoming you back for another smooth and comfortable stay soon!Sincerely,Stacy & The Sleep Inn DeWitt – Lansing North Team
4.0分
其他
Great Value! A wonderful night’s sleep. The mattress and pillows were super comfortable. Front desk personnel was friendly and professional
4.0分
其他
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Very safe area with good options for food and gas. The staff was very pleasant. They even called after we left to tell me I left a novel in the room. My intention was to share it and they will add it to their lobby library.
The TV in our room needed to be upgraded—fuzzy picture. The shower had some black stains—maybe mold?
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酒店回复: Dear Valued Guest,Thank you so much for sharing your experience and for your kind words about our staff! We’re delighted to hear that you felt safe and well taken care of during your stay. It’s wonderful that our team could reunite your novel with its next readers — our lobby library is a little brighter thanks to you!We also appreciate your helpful feedback regarding the TV and shower. We’re addressing these details to ensure everything meets the high standard we strive for.We hope to welcome you back soon for another pleasant and comfortable visit.Sincerely,The Sleep Inn DeWitt – Lansing North Team
4.0分
家庭亲子
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The staff was great. But had to move twice. First, we were put in a room that was already occupied. So they moved us to an upgraded room. Then, the internet was not working in the new room so moved again. Room was clean but fridge did not work. Still, overall a good experience.
5.0分
其他
Parking was easy. Great location to stores & restaurants. Clean but our shower must have had a leak because there was a patch.
2.0分
其他
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Never Again
Will never stay here again. I booked an upgraded room and paid extra for it through this app. Was given a much smaller, basic room. Tried to fix the problem at front desk, and while one of the workers there was clearly willing to fix the situation, the other demanded more money and blamed this booking site for the mix-up. I'm addition, the phone in the room didn't work, but they did correct that.
3.0分
其他
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About what you’d expect for an aging property at this price. Property is ok, not the cleanest. Room was older and smelled like a mixture of paint, mildew and smoke. Windows were dirty. Otherwise the shower, bathroom, sinks, refrigerator and bed was clean. A/C blows cold. Friday night was quiet but Saturday night was noisy. If you need an affordable place to stay it works but the entire place could use an update.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re glad to hear that you found the bathroom and room amenities clean and that your Friday night stay was quiet.We’re sorry, however, that the room odor and cleanliness of the windows impacted your comfort, and that Saturday night was noisier than expected. Your comments about the overall condition of the property and the need for updates are especially helpful — we’re using feedback like yours to guide our improvement plans.If you ever experience odor issues in the future, please don’t hesitate to contact the front desk right away so we can offer a room move or find a solution to make your stay more comfortable.We appreciate you giving us a chance and hope you’ll consider staying with us again in the future so we can provide a better experience.Sincerely,Sleep Inn DeWitt – Lansing North
5.0分
商务出差
I enjoyed a clean, comfortable room. The staff, particularly the desk clerk, was friendly and professional.
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酒店回复: Dear Valued Guest,Thank you for your kind feedback! We’re thrilled to hear that you enjoyed a clean, comfortable room and that our staff, especially our desk clerk, made a positive impression. We look forward to welcoming you back soon.Sincerely,Sleep Inn DeWitt – Lansing North
很一般不推荐
The lobby was very clean as well as the room. The safety lock in the room was placed too low and would have been ineffective should someone try to enter. The pocket door for the bathroom was broken. Overall, it was good for the cost.
This was a nice stay. I gave 5 stars for the service. Its not a "high" end hotel, but the staff was better than most expensive hotels I have ever stayed at.
Our check in at 8pm on 10/16 was fast, the front desk person was very nice and professional, attentive. I called because I left my charger and they found it and had it ready for me to pick up-Stacy helped with that and was very friendly, professional and attentive.
The shower could have looked nicer because it was old but it was clean, the rooms are a bit small but they are as advertised. If you want something at this price point and want a great no-hassle experience, I highly recommend!
Great Value! A wonderful night’s sleep. The mattress and pillows were super comfortable. Front desk personnel was friendly and professional
Very safe area with good options for food and gas. The staff was very pleasant. They even called after we left to tell me I left a novel in the room. My intention was to share it and they will add it to their lobby library.
The TV in our room needed to be upgraded—fuzzy picture. The shower had some black stains—maybe mold?
The staff was great. But had to move twice. First, we were put in a room that was already occupied. So they moved us to an upgraded room. Then, the internet was not working in the new room so moved again. Room was clean but fridge did not work. Still, overall a good experience.
Parking was easy. Great location to stores & restaurants. Clean but our shower must have had a leak because there was a patch.
Never Again
Will never stay here again. I booked an upgraded room and paid extra for it through this app. Was given a much smaller, basic room. Tried to fix the problem at front desk, and while one of the workers there was clearly willing to fix the situation, the other demanded more money and blamed this booking site for the mix-up. I'm addition, the phone in the room didn't work, but they did correct that.
About what you’d expect for an aging property at this price. Property is ok, not the cleanest. Room was older and smelled like a mixture of paint, mildew and smoke. Windows were dirty. Otherwise the shower, bathroom, sinks, refrigerator and bed was clean. A/C blows cold. Friday night was quiet but Saturday night was noisy. If you need an affordable place to stay it works but the entire place could use an update.
I enjoyed a clean, comfortable room. The staff, particularly the desk clerk, was friendly and professional.