酒店回复: 尊敬的客人，感谢您抽出宝贵时间分享如此详尽的反馈。对于您所描述的体验，我深表歉意，因为这远远低于我们期望的标准，也远低于您作为客人应享有的服务。您提到的问题——从清洁问题、维护问题、淋浴设施状况到门锁不严——都是完全无法接受的。感谢您让我们注意到这些问题，我们已立即安排客房服务和维护团队处理您提到的每一项，以确保此类情况不再发生。我尤其关注您在前台遇到的问题。您在寻求帮助时，理应始终感受到热情、尊重和支持。我会亲自与相关工作人员跟进此事，因为这不符合我们对团队服务的期望。我们致力于妥善解决此次问题。如果您愿意，我非常希望有机会在您下次光临时再次入住并撰写评论。此致，Stacy W. - AGMSleep Inn DeWitt – Lansing North
2.0分
情侣出游
原文
翻译提供方：Google
不太干净
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酒店回复: 您好，感谢您抽出时间分享您的入住体验。得知清洁度未能达到您的预期，我们深感抱歉。您的反馈对我们至关重要，我们已将其转达给相关团队，以确保立即改进。我们期待有机会再次欢迎您的光临，并为您提供完全满意的入住体验。此致，Sleep Inn DeWitt – Lansing North
4.0分
情侣出游
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This is a newish building. The room was quite nice. The shower door was very poorly repaired and the toilet tissue tissue holder is falling off the wall.reasonab. price.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re pleased to hear that you found the room quite nice and felt the price was reasonable. We do apologize for the maintenance issues you encountered with the shower door and toilet paper holder. Your comments have been shared with our maintenance team so these items can be properly addressed.We appreciate your input and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Sleep Inn DeWitt – Lansing North
4.0分
其他
I was pleased with my stay, the room was comfortable and the location was convenient. The only drawback was no elevator.
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酒店回复: Thank you for sharing your experience! We’re glad to hear you enjoyed your stay, found your room comfortable, and appreciated our convenient location. We also wanted to let you know that we are planning an elevator upgrade in the near future to make accessing upper floors easier.We hope to welcome you back soon!Sincerely,Sleep Inn DeWitt – Lansing North
4.0分
其他
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Staff was very nice. The room had a bit of wear that could use some attention small tear in rug near tv, bathroom pocket door latch needs repair and wife felt something sticky on wall between bed and bathroom sink. The bed was very comfortable
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re glad to hear that you found our staff very nice and the bed comfortable. We also appreciate you bringing the room concerns to our attention. The rug tear, pocket door latch, and housekeeping oversight you mentioned will be addressed promptly with our maintenance and cleaning teams to prevent future issues.Your comments help us continue to improve, and we hope to have the opportunity to welcome you back for an even better stay.Sincerely,Sleep Inn DeWitt – Lansing North
5.0分
其他
The front desk was helpful, room was clean and bed was great, soft with lots of pillows. Good night of sleep.
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酒店回复: Dear Valued Guest,Thank you for sharing your experience with us! We’re delighted to hear that our front desk team was helpful and that you enjoyed a clean room and a comfortable bed. It’s wonderful to know you had a great night’s sleep.We appreciate your feedback and hope to welcome you back again soon.Sincerely,Sleep Inn DeWitt – Lansing North
5.0分
其他
Amazing staff!! The room was small but fit the bill for somewhere to sleep for the night after a party at our friends. Would def. stay here again.
3.0分
家庭亲子
Room was clean, staff was friendly.
Breakfast hours, extremely limited and 30 minutes before it ended there was no hot food.
2.0分
情侣出游
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Hot water turned off under sink. Low water pressure thoughout. Toilet paper holder falling off wall. Not handicapped accessible - no elevator to 2nd floor. Eggs cold at breakfast. No grab bars in bathroom.
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay. We’re sincerely sorry to hear about the issues you encountered, including the low water pressure, bathroom maintenance concerns, and temperature of the breakfast items. Your comments have been shared with our maintenance and breakfast teams to ensure these matters are addressed promptly.Regarding accessibility, we understand how important it is to have a comfortable and accommodating stay. While our property currently does not have an elevator, we do offer accessible room types on the first floor, and our team is always happy to assist with requests to ensure convenience and comfort.We appreciate your bringing these matters to our attention and hope you’ll consider giving us another opportunity to provide a much-improved experience in the future.Sincerely,Sleep Inn DeWitt – Lansing North
很一般不推荐
房间很小，而且有一股怪味。浴室没有浴缸，只有一个小小的淋浴房。淋浴门关不严，水漏得到处都是。淋浴房的地板也不稳，洗澡的时候我得小心翼翼地站着才能觉得安全。淋浴房和天花板上都有霉菌。浴室门没擦干净，马桶上还有头发。
地毯很脏，既没吸尘也没清洗。房间的门锁不严，从房间里可以看到走廊。我问能不能换房间（接待我的是一位留着金色长发的年轻女子），她却装作很不耐烦的样子，好像我打扰了她吃饭似的。
浴室和房间里有好几个修补得很差的洞。床边的插座没有正确连接到墙上。
早餐很淡，而且种类很少。
不太干净
This is a newish building. The room was quite nice. The shower door was very poorly repaired and the toilet tissue tissue holder is falling off the wall.reasonab. price.
I was pleased with my stay, the room was comfortable and the location was convenient. The only drawback was no elevator.
Staff was very nice. The room had a bit of wear that could use some attention small tear in rug near tv, bathroom pocket door latch needs repair and wife felt something sticky on wall between bed and bathroom sink. The bed was very comfortable
The front desk was helpful, room was clean and bed was great, soft with lots of pillows. Good night of sleep.
Amazing staff!! The room was small but fit the bill for somewhere to sleep for the night after a party at our friends. Would def. stay here again.
Room was clean, staff was friendly.
Breakfast hours, extremely limited and 30 minutes before it ended there was no hot food.
Hot water turned off under sink. Low water pressure thoughout. Toilet paper holder falling off wall. Not handicapped accessible - no elevator to 2nd floor. Eggs cold at breakfast. No grab bars in bathroom.