Very clean! The pillows and bed are amazing! The staff was very friendly 😁 Would definitely stay again
5.0分
其他
Stay was good! Staff was very helpful and kind! The pool was warm and the hot tub was amazing! Beds were comfy to sleep!
5.0分
商务出差
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This property is not only clean, it is well maintained. The staff is very friendly, and the beds were extremely comfortable. And they have an elevator, which is heavenly for business travelers like me who have to travel heavy. I've had over 50 hotel stays this year, and this was one of the best. A great value!
5.0分
商务出差
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I always stay at this hotel when traveling to Ottumwa/ Wapello County, Iowa, for work. Such friendly staff and always willing to go the extra mile! Great little place in a great little town--and near the best Mexican restaurant ever, as well (Tequila Grill). Yay!
4.0分
其他
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We couldn’t get our TV to work when we arrived to our room. After many tries, we called the front desk. The front desk woman came to our room and tried to figure it out to no avail. She said she was going to send her manager to the room, he came into our room and complained about his “stupid staff,” hit something on a remote, tossed it at me, then left the room, now complains about “his staff are ******.” The front desk lady may not have figured out the television, but she was kind and friendly. I feel bad that she has to work for that ogre of a man.
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酒店回复: We sincerely apologize for the experience you encountered during your stay. Customer service and guest satisfaction are our first priority, and we strive to train our staff to the highest standards. After the incident occurred while resolving a simple issue, we conducted a full review and have taken strict action — staff members involved are no longer employed at our facility.We appreciate you bringing this matter to our attention. Please know that we take such concerns very seriously and have implemented additional training to ensure a more positive experience for all our future guests.Warm regards,Management TeamAmericInn by Wyndham Ottumwa
3.0分
商务出差
I was checked into a room that hadn't ben cleaned. Once the room was changed, there was no shampoo nor tissues in the room
3.0分
商务出差
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We stayed one night at this hotel and although our room was clean and beds where comfy, the desk light was flashing and didn’t work, the mini fridge was full of ice and the door wouldn’t close properly, the outlets where loose and the TV didn’t have any weather or news, just a few Radom channels. In the evening my husband went down to grab me a coffee and it was cold, don’t know how long it had been sitting. The toilet seat was very loose. Water pressure was good. At breakfast, napkins were missing and when I made a waffle the blueberry topping jar was empty. Overall I would not stay here again.
4.0分
其他
Location and exterior of the building lack some attractiveness but the bed and room were acceptable.
4.0分
家庭亲子
Convenient parking in front of building. Desk clerk was helpful at check in and check out.
5.0分
其他
I loved this property and I will stay again. It is runned by a wonderful family that makes you feel very welcome. Like a guest in their home.
Very clean! The pillows and bed are amazing! The staff was very friendly 😁 Would definitely stay again
Stay was good! Staff was very helpful and kind! The pool was warm and the hot tub was amazing! Beds were comfy to sleep!
This property is not only clean, it is well maintained. The staff is very friendly, and the beds were extremely comfortable. And they have an elevator, which is heavenly for business travelers like me who have to travel heavy. I've had over 50 hotel stays this year, and this was one of the best. A great value!
I always stay at this hotel when traveling to Ottumwa/ Wapello County, Iowa, for work. Such friendly staff and always willing to go the extra mile! Great little place in a great little town--and near the best Mexican restaurant ever, as well (Tequila Grill). Yay!
We couldn’t get our TV to work when we arrived to our room. After many tries, we called the front desk. The front desk woman came to our room and tried to figure it out to no avail. She said she was going to send her manager to the room, he came into our room and complained about his “stupid staff,” hit something on a remote, tossed it at me, then left the room, now complains about “his staff are ******.” The front desk lady may not have figured out the television, but she was kind and friendly. I feel bad that she has to work for that ogre of a man.
I was checked into a room that hadn't ben cleaned. Once the room was changed, there was no shampoo nor tissues in the room
We stayed one night at this hotel and although our room was clean and beds where comfy, the desk light was flashing and didn’t work, the mini fridge was full of ice and the door wouldn’t close properly, the outlets where loose and the TV didn’t have any weather or news, just a few Radom channels. In the evening my husband went down to grab me a coffee and it was cold, don’t know how long it had been sitting. The toilet seat was very loose. Water pressure was good. At breakfast, napkins were missing and when I made a waffle the blueberry topping jar was empty. Overall I would not stay here again.
Location and exterior of the building lack some attractiveness but the bed and room were acceptable.
Convenient parking in front of building. Desk clerk was helpful at check in and check out.
I loved this property and I will stay again. It is runned by a wonderful family that makes you feel very welcome. Like a guest in their home.