酒店回复: Thank you for your feedback and for rating usWe're glad to know your experience was okay, but we always aim for excellence. If there's anything we can improve to make your next stay experience better, we'd love to hear your suggestions. Looking forward to welcoming you again soon!
2.0分
商务出差
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Over the last several years we have watched this hotel go downhill. But this was our final stay. They switched check in to a video person, which you can barely understand, which in turn made check in a hassle and took three times as long. Right when entering the hotel we were greeted by mice running through the lobby and they now stopped providing conditioner and body soap (they still have shampoo!) in the showers. The beds have always been hard as a board but we continued to stay at this hotel because it was close to the venue we needed to be at. But this latest visit was the worst. This hotel has become disgusting and inconvenient. Despite the convenience of the location we would rather stay further away for a better hotel and we are even picky! Lol
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酒店回复: Dear Kristina,Thank you for your continued patronage of Econo Lodge Rothschild and for sharing your candid feedback. We’re very sorry to hear about your disappointing experience during this visit. Cleanliness, comfort, and convenience are top priorities for us, and we apologize that we fell short in these areas. Your comments have been shared with our team for immediate review, and we are taking steps to address the concerns you raised, including housekeeping standards and the guest check-in process.We appreciate your past loyalty and hope we may have the chance to restore your confidence in a future stay.Sincerely,Econo Lodge Rothschild
3.0分
家庭亲子
Remote check in with person on screen was efficient. Bathroom dirty, old discolored, sink area broken. Bedroom area new. Strange smell
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酒店回复: Dear Ms. Moore,Thank you for sharing your feedback. We’re glad to hear that our remote check-in system was efficient for you. However, we sincerely apologize for the issues you encountered with the bathroom. Your comments regarding cleanliness, maintenance, and the odor have been shared with our team so we can address them immediately.We appreciate your recognition of the bedroom updates and hope that on a future visit, we can provide a fully comfortable and refreshed stay. Guests always have the option to use either the kiosk or the in-person front desk for check-in.Thank you again for your feedback.Sincerely,Econolodge Rothschild Team
3.0分
其他
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Ok
Everything was good, except the hot tub was closed. I was pretty upset about that because it was wet and rainy and we got soaked on the motorcycle and just wanted to relax and unwind in the hot tub, but couldn’t. Breakfast was ok, didn’t have peanut butter, but the rest was the typical free breakfast items you would want.
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酒店回复: Dear Jennifer,Thank you for your feedback. We’re sorry the hot tub was closed during your stay, especially after your rainy ride—we understand how disappointing that must have been. We’ll also keep your breakfast comments in mind as we review our offerings. For future visits, you’re always welcome to check in either at our kiosk or with our front desk team. We hope to welcome you back again soon!Warm regards,Front Desk TeamEconoLodge Wausau - Rothschild
2.0分
商务出差
There isn’t an actual person to check in with. There is a kiosk and none of the equipment worked. Glad I was the only person in line.
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酒店回复: Hello Eric,Thank you for your feedback. We apologize for any inconvenience during your check-in. We do offer both kiosk and in-person front desk options, and we’re glad to hear you were able to check in smoothly. We hope to provide a seamless experience for you on your next visit.Best regards,Econolodge Rothschild
4.0分
商务出差
It was convenient for restaurants in the area and right off the highway. Wish there was more variety for breakfast.
5.0分
其他
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Econo Lodge -Rothschild, WI
Outskirt of city, clean & Specious room, nice firm bed, clean bathroom with all amenities. Close to Highway and fast food restaurants in the vicinity.
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酒店回复: Dear Zhongkhue,Thank you for your kind review. We're glad you enjoyed our clean and spacious rooms, comfortable bed, and convenient location. We appreciate your feedback and look forward to welcoming you again.Best regards,Econo Lodge Rothschild Team
1.0分
其他
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Useless machine and dirty rooms!!!
I have never seen or used a check-in machine before, and I found it to be very ineffective. It took forever to get checked in. There was someone at the front desk, so I don’t understand why we had to use the machine. I also had trouble understanding the staff member, despite the subtitles that were supposed to help. Overall, the machine felt completely pointless.
Additionally, I found it strange that I had to show my credit card up close to the camera while they typed the information into their computer. There was a card reader available for use, so I’m not sure why that wasn’t an option. The place wasn’t even busy, which made the use of an online check-in machine seem unnecessary.
Lastly, the condition of the room was disappointing. It was very dirty, especially the bathroom!
2.0分
其他
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Top Tier Econolodge, but missing a front desk rep
It was top of the line for Econolodge. I'd have given it 3 or 4 stars if there was actually someone at the front register. They have a weird kiosk thing, but it wasn't my favorite experience.
5.0分
家庭亲子
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Dated but obviously updated. Couldn’t interact with a real person only a kiosk which is awkward but not necessarily a hindrance. Hot tub didn’t work which was disappointing and pool was super cold. Kids did enjoy that they offered cornhole and they had a selection of other games to offer. Breakfast was lackluster with only hot option of waffles and no protein sources.
好的
Over the last several years we have watched this hotel go downhill. But this was our final stay. They switched check in to a video person, which you can barely understand, which in turn made check in a hassle and took three times as long. Right when entering the hotel we were greeted by mice running through the lobby and they now stopped providing conditioner and body soap (they still have shampoo!) in the showers. The beds have always been hard as a board but we continued to stay at this hotel because it was close to the venue we needed to be at. But this latest visit was the worst. This hotel has become disgusting and inconvenient. Despite the convenience of the location we would rather stay further away for a better hotel and we are even picky! Lol
Remote check in with person on screen was efficient. Bathroom dirty, old discolored, sink area broken. Bedroom area new. Strange smell
Ok
Everything was good, except the hot tub was closed. I was pretty upset about that because it was wet and rainy and we got soaked on the motorcycle and just wanted to relax and unwind in the hot tub, but couldn’t. Breakfast was ok, didn’t have peanut butter, but the rest was the typical free breakfast items you would want.
There isn’t an actual person to check in with. There is a kiosk and none of the equipment worked. Glad I was the only person in line.
It was convenient for restaurants in the area and right off the highway. Wish there was more variety for breakfast.
Econo Lodge -Rothschild, WI
Outskirt of city, clean & Specious room, nice firm bed, clean bathroom with all amenities. Close to Highway and fast food restaurants in the vicinity.
Useless machine and dirty rooms!!!
I have never seen or used a check-in machine before, and I found it to be very ineffective. It took forever to get checked in. There was someone at the front desk, so I don’t understand why we had to use the machine. I also had trouble understanding the staff member, despite the subtitles that were supposed to help. Overall, the machine felt completely pointless.
Additionally, I found it strange that I had to show my credit card up close to the camera while they typed the information into their computer. There was a card reader available for use, so I’m not sure why that wasn’t an option. The place wasn’t even busy, which made the use of an online check-in machine seem unnecessary.
Lastly, the condition of the room was disappointing. It was very dirty, especially the bathroom!
Top Tier Econolodge, but missing a front desk rep
It was top of the line for Econolodge. I'd have given it 3 or 4 stars if there was actually someone at the front register. They have a weird kiosk thing, but it wasn't my favorite experience.
Dated but obviously updated. Couldn’t interact with a real person only a kiosk which is awkward but not necessarily a hindrance. Hot tub didn’t work which was disappointing and pool was super cold. Kids did enjoy that they offered cornhole and they had a selection of other games to offer. Breakfast was lackluster with only hot option of waffles and no protein sources.