酒店回复: Thank you for taking the time to share your experience. I want to sincerely apologize for the issues you encountered during your stay. The presence of insects in your first room and the condition of the pool are completely unacceptable and fall far below the standards we strive to maintain.I’m glad our night clerk was able to move you to another room promptly, but I understand how upsetting this situation must have been, especially with your family. Please be assured that we have taken immediate steps with our pest control and maintenance teams to address these concerns and prevent them from happening again.Your feedback is extremely valuable to us, and we hope you will consider giving us another opportunity to provide a safe, clean, and comfortable stay for you and your family in the future.
1.0分
其他
原文
翻译提供方：Google
他们给我们的第一个房间霉味很重，难闻得我都吐了。衣柜里的东西闻起来像是有什么东西死在里面了。
他们给我们的第二个房间还好，就是淋浴和水槽堵了，水排了很久。被子上沾满了污渍，毛巾上也是。
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酒店回复: We’re truly sorry for the issues you experienced with the room and amenities. This is not the standard we hold ourselves to, and we’ve already addressed your concerns with our team to ensure it doesn’t happen again. We appreciate your feedback and are committed to providing a much better experience moving forward.
5.0分
其他
原文
翻译提供方：Google
美好的
酒店回复: Thank you for staying with us
5.0分
其他
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Trip with elderly mom.
Nice place. Stayed here twice 2 weeks apart. First stay great with comfortable clean room. Second stay found a hair ball on floor by the shower. Bed was uncomfortable on one side but ok on the other. Mattress needs replacing. Breakfast pretty standard.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that your first stay was enjoyable, but we sincerely apologize for the issues you experienced during your second visit. Your comments about the cleanliness and the mattress have been shared with our team so we can address them promptly. We also appreciate your input on breakfast, and we’ll continue working to improve our offerings.We hope to have the opportunity to welcome you back and provide a consistently comfortable stay.
3.0分
其他
internet access was difficult. calling front desk was impossible. but when i walked down to front desk, i did receive assistance.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with our internet access and phone service. We’re glad our team was able to assist you once you reached the front desk, but we understand how frustrating the situation must have been. Please know we are reviewing these issues to ensure better communication and service in the future. We hope you’ll give us another opportunity to provide a smoother experience.
4.0分
其他
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The room was fine and the check in was smooth , however, the breakfast ran out of food before the scheduled time to closed. They were unable to replenish the empty containers.
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酒店回复: Thank you for sharing your feedback regarding your recent stay with us. We’re glad to hear that you enjoyed your room and found the check-in process smooth.We sincerely apologize for the inconvenience you experienced with breakfast running out before the scheduled end time. This does not meet the standard we strive to provide, and we have addressed this with our team to ensure that food is replenished promptly and consistently in the future.We truly value your feedback, as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide a seamless experience next time.
5.0分
其他
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Very good experience on all ways. The accessible unit 311 was perfect for me. A 75 year old but not handicapped person. Most comfy bed I’ve slept on in years! Very happy to have stayed here and will again in the future.
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酒店回复: Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience and that Unit 311 was a great fit for your needs. It’s wonderful to know you found the bed so comfortable — we’ll be sure to share your feedback with our team. We truly appreciate your stay and look forward to welcoming you back again in the future!
5.0分
其他
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Great surprise to us. So clean, kind and caring staff, peaceful. Great get away for the weekend. We come to this area for softball… we will definitely reserve rooms here!!!
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay and that our team helped make your weekend getaway peaceful and comfortable. It’s always a pleasure to welcome our softball visitors, and we look forward to hosting you again soon. Safe travels and see you next time!
卫生服务都很满意
我的第一个房间蟑螂成灾了……我每次带家人进屋前都会消毒。结果我走进浴室，看到地板上有三只死蟑螂！我告诉前台，她问我要不要换房间，我说它们都死了，所以不用了……我心想也许他们已经处理过这栋楼了……那天晚上我醒来给儿子吃止咳药，然后去开空调，发现两只小蟑螂在爬，我尖叫着打开灯，结果墙上又爬了一只！！泳池里没有氯，我们的泳衣上有一股水里的怪味……好心的夜班服务员把我们换到了另一个房间，还跟我们道了歉！
他们给我们的第一个房间霉味很重，难闻得我都吐了。衣柜里的东西闻起来像是有什么东西死在里面了。
他们给我们的第二个房间还好，就是淋浴和水槽堵了，水排了很久。被子上沾满了污渍，毛巾上也是。
美好的
Trip with elderly mom.
Nice place. Stayed here twice 2 weeks apart. First stay great with comfortable clean room. Second stay found a hair ball on floor by the shower. Bed was uncomfortable on one side but ok on the other. Mattress needs replacing. Breakfast pretty standard.
internet access was difficult. calling front desk was impossible. but when i walked down to front desk, i did receive assistance.
The room was fine and the check in was smooth , however, the breakfast ran out of food before the scheduled time to closed. They were unable to replenish the empty containers.
Very good experience on all ways. The accessible unit 311 was perfect for me. A 75 year old but not handicapped person. Most comfy bed I’ve slept on in years! Very happy to have stayed here and will again in the future.
Great surprise to us. So clean, kind and caring staff, peaceful. Great get away for the weekend. We come to this area for softball… we will definitely reserve rooms here!!!
Basic hotel, clean enough. Noise easily heard thro
Staff was friendly, didn’t do much shopping nearby, older hotel that could use d
Some renovations.