We enjoy this place for Thanksgiving every other year. Place hasn't changed much and starting to become a bit outdated. Place was very clean compared to last visit.
展开
酒店回复: Thank you for sharing your feedback and for giving us an 8/10 rating! We’re glad to hear you found the property very clean and that you continue to enjoy staying with us for Thanksgiving. The Lodge at Brainerd Lakes is now under new management, and we are beginning updates and improvements throughout the property to refresh and modernize areas while maintaining the welcoming atmosphere our guests enjoy.We appreciate your continued support and hope to see you again at your next visit!
5.0分
其他
展开
Room was clean the bathroom could use a little TLC maybe replace some moldy parts in the shower and fix the peeling paint above the shower. The bottles of shampoo conditioner and body wash should be filled more frequently as when I showered all three bottles were out. Staff and lobby were welcoming. Pool water park area were fun.
展开
酒店回复: Thank you for your 10/10 rating and for sharing your detailed feedback. We’re glad to hear you enjoyed our staff, lobby, and waterpark areas. We also appreciate your comments about the bathroom and toiletries. The Lodge at Brainerd Lakes is now under new management, and we are planning updates and ongoing maintenance throughout the property, including addressing issues like peeling paint, shower repairs, and ensuring toiletries are consistently stocked.We truly appreciate your feedback and hope to welcome you back soon to see the improvements in action!
3.0分
家庭亲子
展开
the breakfast included with room was very skimpy. and for the price of the rooms we were very disappointed in there options. and lack of. it was 8 am and there was hardly anything there. eggs were empty waffles empty. nothing was hot. just would think a $400 room for less than 24 hours should come with better breakfast. also the lighting in the rooms were so dim. too dim. even with all the lamps on you felt like you were sitting in the dark. not very ideal for a room full of kids. it overall the room was clean and looked very nice to walk into .
展开
酒店回复: Thank you for sharing your feedback with us. I’m glad to hear the room was clean and made a good first impression. We apologize that the breakfast options weren’t fully stocked and that hot items weren’t available, we will be discussing this with our kitchen staff to ensure improvements are made.We also appreciate your comments on the room lighting. As part of our upcoming upgrade plans, we will be repainting rooms with lighter, brighter colors to enhance natural light, as well as increasing the brightness of bulbs throughout the rooms to create a more comfortable and well-lit space, especially for families.Your feedback helps us improve, and we hope to provide a smoother and more enjoyable stay in the future.
4.0分
家庭亲子
展开
The heater wasn't working the first night, but maintenance came and replaced it first thing the following morning. The only thing that was a true annoyance in our room was there were fruit flies. Not sure where they came from. Other than that, the hideaway bed needed to be vacuumed under. Everything else was in good condition.
展开
酒店回复: Thank you for sharing your feedback and for giving us an 8/10 rating. I’m glad to hear our maintenance team was able to replace the heater promptly the next morning. I apologize for the fruit flies and for the areas that needed additional attention under the hideaway bed, those are things we definitely should have caught before your arrival. I’ll be reviewing this with our housekeeping team to ensure it’s addressed moving forward. We appreciate you staying with us and hope to provide an even smoother experience next time.
5.0分
情侣出游
Staff and cleanliness were outstanding this weekend for us. Plus the arcade was pretty fun.
展开
酒店回复: Thank you so much for the perfect rating! We’re thrilled to hear that our staff and cleanliness stood out during your stay, and that you had a great time in the arcade as well. We truly appreciate your kind words and hope to welcome you back for another great visit soon.
2.0分
朋友出游
Bathroom drains are horrible. Standing in your soapy water 2-4 inches high. Very slow draining. Toilet very noisy upon flushing
展开
酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about the draining issues and the noisy toilet in your room. that is certainly not the experience we want for our guests.The Lodge at Brainerd Lakes is now under new management, and we’re putting new systems in place to prevent these types of issues. This includes implementing quarterly preventative maintenance, during which our team will be snaking and clearing all drains in every room to help ensure proper water flow and overall bathroom performance.We appreciate you bringing this to our attention, and we hope you might consider giving us another opportunity in the future as we continue to make improvements throughout the property.
2.0分
家庭亲子
展开
Not bad. I don’t think the hotel has changed since I came here as a kid in the early/mid 2000’s.
Check in - was told we could pay cash at check out. So they processed the card for incidentals. Got to check out, and the staff did not know how to process a credit card refund after night staff assured us we could pay cash.
Lifeguards were extremely accommodating, we found a dead rat in the outdoor hot tub and they were ON IT and made sure the rest of our evening went well. We ended up heading back up to the room before our snack bar items were ready to go - and they turned it into room service! They truly strive for great customer service.
展开
酒店回复: Thank you for sharing your experience with us. We’re glad to hear that our lifeguards and snack bar team took great care of you, we’ll be sure to pass along your kind words to them.We apologize for the confusion at check-out regarding cash payment and the refund process. We are currently working on additional front desk training to ensure situations like this are handled smoothly moving forward.You’re right that some areas of the property feel dated. The Lodge at Brainerd Lakes is now under new management, and we are beginning a multi-year upgrade plan that will include updates to our rooms, hallways, and improvements to the waterpark.We appreciate your honest feedback and hope you’ll consider visiting again in the future to see the changes as they roll out.
2.0分
其他
展开
Started with them charging me double the price. The complimentary breakfast was absolutely terrible service, rude staff, couldn’t keep the buffet area full with anything ran out of syrup, toast, bagels, waffles, and couldn’t get forks for over 20mins or so! Then went to go get my children some more eggs and they had the whole thing cleared out it was 9:02am found it pretty funny they could pull it faster than they could keep it stocked, next the waterpark was very ran down, the lifeguards didn’t keep an eye on anything and the food at the little bar and grill was absolutely disgusting! How do you mess up mini corn dogs and chicken strips??? I also was told by multiple guests there room price was $45-80 cheaper than what I paid and everywhere you went in the hotel you heard guests complaining about the service or there room or something not going the way they were told or expecting. I was very very disappointed in my stay here. I could keep going but this is enough to get my point I feel.
展开
酒店回复: Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear that your experience fell short in several areas — that is not the level of service we aim to provide.Regarding the rate, different room types and booking sources can vary widely in price, and some reservations include promotions or discounts based on availability. However, we understand how frustrating that felt, and we apologize for any confusion around your charges.We’re also very sorry for the issues you encountered with breakfast service, including delays, stock shortages, and interactions with staff. This is something we are addressing directly with our team to ensure we provide a more organized and welcoming experience.As for the waterpark and restaurant, we appreciate you bringing these concerns to our attention. The Lodge at Brainerd Lakes is now under new management, and we are in the early stages of a multi-year improvement plan. A major focus of these upgrades will be waterpark repairs and updates, as well as improvements to overall service quality.We know your stay did not reflect the experience we want for our guests, and we truly appreciate your feedback as it helps guide our ongoing improvements. We hope you might consider giving us another opportunity in the future to show you the positive changes we are working toward.
4.0分
其他
The waterpark really needs to be updated. The railings on the stairs up to the water slides were very rusty. Hot tub needs a cleaning too.
展开
酒店回复: Thank you for your feedback and for giving us an 8/10! We’re glad you enjoyed your stay overall and appreciate your comments about the waterpark. The Lodge at Brainerd Lakes is now under new management, and we’re aware that some areas including the stairs leading up to the waterslides are due for updates. Plans are already in place to replace the stairs and refresh the space to make it safer and more enjoyable for guests.We appreciate your patience as we work through these improvements and hope you’ll visit again to see the upgrades once they’re complete!
管道很吵，我能听到楼上住客的用水声，有点大。除此之外，一切都挺好的。
We enjoy this place for Thanksgiving every other year. Place hasn't changed much and starting to become a bit outdated. Place was very clean compared to last visit.
Room was clean the bathroom could use a little TLC maybe replace some moldy parts in the shower and fix the peeling paint above the shower. The bottles of shampoo conditioner and body wash should be filled more frequently as when I showered all three bottles were out. Staff and lobby were welcoming. Pool water park area were fun.
the breakfast included with room was very skimpy. and for the price of the rooms we were very disappointed in there options. and lack of. it was 8 am and there was hardly anything there. eggs were empty waffles empty. nothing was hot. just would think a $400 room for less than 24 hours should come with better breakfast. also the lighting in the rooms were so dim. too dim. even with all the lamps on you felt like you were sitting in the dark. not very ideal for a room full of kids. it overall the room was clean and looked very nice to walk into .
The heater wasn't working the first night, but maintenance came and replaced it first thing the following morning. The only thing that was a true annoyance in our room was there were fruit flies. Not sure where they came from. Other than that, the hideaway bed needed to be vacuumed under. Everything else was in good condition.
Staff and cleanliness were outstanding this weekend for us. Plus the arcade was pretty fun.
Bathroom drains are horrible. Standing in your soapy water 2-4 inches high. Very slow draining. Toilet very noisy upon flushing
Not bad. I don’t think the hotel has changed since I came here as a kid in the early/mid 2000’s.
Check in - was told we could pay cash at check out. So they processed the card for incidentals. Got to check out, and the staff did not know how to process a credit card refund after night staff assured us we could pay cash.
Lifeguards were extremely accommodating, we found a dead rat in the outdoor hot tub and they were ON IT and made sure the rest of our evening went well. We ended up heading back up to the room before our snack bar items were ready to go - and they turned it into room service! They truly strive for great customer service.
Started with them charging me double the price. The complimentary breakfast was absolutely terrible service, rude staff, couldn’t keep the buffet area full with anything ran out of syrup, toast, bagels, waffles, and couldn’t get forks for over 20mins or so! Then went to go get my children some more eggs and they had the whole thing cleared out it was 9:02am found it pretty funny they could pull it faster than they could keep it stocked, next the waterpark was very ran down, the lifeguards didn’t keep an eye on anything and the food at the little bar and grill was absolutely disgusting! How do you mess up mini corn dogs and chicken strips??? I also was told by multiple guests there room price was $45-80 cheaper than what I paid and everywhere you went in the hotel you heard guests complaining about the service or there room or something not going the way they were told or expecting. I was very very disappointed in my stay here. I could keep going but this is enough to get my point I feel.
The waterpark really needs to be updated. The railings on the stairs up to the water slides were very rusty. Hot tub needs a cleaning too.