Great base for a trip to the Midwest. I loved the variety of hot breakfast options from day to day and the friendly staff.
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酒店回复: Thank you for staying with us, I will share your kind comments with our staff.
5.0分
家庭亲子
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Check in staff person was very polite. Room was much nicer (clean and bright) than when we last stayed there (4 yrs ago??). Breakfast options nice however needed to use microwave to warm everything up. Will consider staying there again if we find ourselves in Baxter, MN.
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酒店回复: Hello Denise,Thank you for your 10/10 review and for sharing your experience! We’re delighted to hear you found our check-in staff polite and enjoyed the cleanliness and brightness of your room. We also appreciate your feedback regarding the breakfast, and we’ll take it into consideration to improve our guest experience.We look forward to welcoming you back to the AmericInn by Wyndham Baxter-Brainerd the next time you’re in the area!Sincerely,Tony BanksGeneral ManagerAmericInn by Wyndham Baxter/Brainerd
5.0分
家庭亲子
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Everything about the property was great. I especially have to give kuddos to the General Manager! He let us check in a bit early and was so nice in going above and beyond!
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酒店回复: Thank you so much for your fantastic feedback! We’re thrilled to hear you had a great experience and that our General Manager could make your early check-in smooth and welcoming. We appreciate you recognizing the team’s effort and look forward to welcoming you back soon!Regards,Assistant General Manager
1.0分
其他
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Terrible customer service!
Had to cancel my reservation, was booked through a 3rd party site and was told to call the hotel first to cancel, I called the hotel and cancelled, was told I would have an $88 cancellation fee because I was past cancellation period, I agreed to the fee, got cancellation email. When 3rd party site contacted the hotel after this the hotel was only willing to refund me $84 of my $232!
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酒店回复: After checking the folio, I see the $88 + Tax was charged but the remaining $84.53 of the room was returned back to the Card supplied by the Third party Agent. If you do have any questions or I can help at all please feel free to reach out.Regards,JacobAssistant General Manager
4.0分
其他
Average hotel. Room was clean and updated. Front desk staff were not super welcoming but not necessarily rude. Not much nearby within walking distance.
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酒店回复: Hello Sara,Thank you for taking the time to share your feedback. We’re glad to hear you found your room clean and updated. We apologize if our front desk staff didn’t make the welcoming impression we strive for, and we appreciate your honest comments as we continually work to improve our guest experience.We hope you’ll consider staying with us again the next time you’re in the Baxter/Brainerd area.Sincerely,Tony BanksGeneral ManagerAmericInn by Wyndham Baxter-Brainerd
2.0分
其他
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Room was way too small and too dark. Could not shut the bathroom door without it hanging on the tiny bathroom sink which was right outside the bathroom. Not enough places to hang towels to dry because they didn’t exchange towels until after the third night. Decent breakfast.
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酒店回复: Thank you for your feedback. We’re sorry the room layout didn’t meet your expectations. Our maintenance team has addressed the bathroom door issue you mentioned. To help conserve water, our standard housekeeping schedule is every three days, with daily service available upon request, this is noted on the information sheet given at check-in and on a sticker on the room mirror. We appreciate your comments and will continue working to improve guest comfort. We hope to welcome you back in the future.Regards,JacobAssistant General Manager
3.0分
其他
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Property and room stinks of stale cigarettes. Room is clean, but cannot get over the awful smell. Bathroom sink is too small. Staff is friendly, and bed is comfortable, but the smell takes away from that.
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酒店回复: Thank you for taking the time to share your feedback. While we're glad to hear you found the room clean, the bed comfortable, and our staff friendly, we're truly sorry to learn about the unpleasant odor and the bathroom sink size not meeting your expectations. Please know that we take your comments seriously and will look into the issue to ensure a more comfortable experience for all our guests. We hope you'll consider giving us another opportunity in the future.RegardsBrandon General Manager
5.0分
其他
Loved everything about this hotel the only thing i didnt like was the sink area you didnt have room to put your things and shower shower/stool room was small.
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酒店回复: Dear KathyThank you for taking the time to share your feedback. We are delighted to hear that you thoroughly enjoyed your stay with us. Your comments regarding the sink and shower area are greatly appreciated, and we will take them into consideration as we continue to improve our facilities. It was a pleasure having you as our guest, and we hope to welcome you back in the near future.RegardsBrandon General Manager
5.0分
情侣出游
The room was very clean and everything was modern and newly remodeled. We requested ADA compliance and this place did everything right, unlike others.
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酒店回复: Dear Eileen,Thank you so much for your kind review! We're thrilled to hear that you enjoyed your stay and appreciated the cleanliness and modern updates to your room. It’s especially rewarding to know that our efforts to meet ADA compliance made a positive difference for you — providing accessible, comfortable accommodations is something we take great pride in.We truly appreciate your feedback and hope to welcome you back again soon!Warm regards,JacobAssistant General Manager
一切都好，就是没有游泳池。
Great base for a trip to the Midwest. I loved the variety of hot breakfast options from day to day and the friendly staff.
Check in staff person was very polite. Room was much nicer (clean and bright) than when we last stayed there (4 yrs ago??). Breakfast options nice however needed to use microwave to warm everything up. Will consider staying there again if we find ourselves in Baxter, MN.
Everything about the property was great. I especially have to give kuddos to the General Manager! He let us check in a bit early and was so nice in going above and beyond!
Terrible customer service!
Had to cancel my reservation, was booked through a 3rd party site and was told to call the hotel first to cancel, I called the hotel and cancelled, was told I would have an $88 cancellation fee because I was past cancellation period, I agreed to the fee, got cancellation email. When 3rd party site contacted the hotel after this the hotel was only willing to refund me $84 of my $232!
Average hotel. Room was clean and updated. Front desk staff were not super welcoming but not necessarily rude. Not much nearby within walking distance.
Room was way too small and too dark. Could not shut the bathroom door without it hanging on the tiny bathroom sink which was right outside the bathroom. Not enough places to hang towels to dry because they didn’t exchange towels until after the third night. Decent breakfast.
Property and room stinks of stale cigarettes. Room is clean, but cannot get over the awful smell. Bathroom sink is too small. Staff is friendly, and bed is comfortable, but the smell takes away from that.
Loved everything about this hotel the only thing i didnt like was the sink area you didnt have room to put your things and shower shower/stool room was small.
The room was very clean and everything was modern and newly remodeled. We requested ADA compliance and this place did everything right, unlike others.