Staff was very welcoming. The room was basic and clean; we didn't need anything fancy and this property served our needs.
4.0分
其他
Hotel was clean and comfortable. Great location. Close to dining and shopping. Staff was friendly. Breakfast was decent. Would definitely stay here again.
酒店回复: Thank you for sharing your experience with us!
3.0分
其他
Strange HVAC control. Dated. Shabby bathroom plumbing. Good value. Each night at 12:00 LOUD guests returned to awake from sleep.
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酒店回复: Thank you for sharing your feedback with us, we will use the information to improve on our guest experience.
4.0分
其他
Great base for a trip to the Midwest. I loved the variety of hot breakfast options from day to day and the friendly staff.
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酒店回复: Thank you for staying with us, I will share your kind comments with our staff.
5.0分
家庭亲子
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Check in staff person was very polite. Room was much nicer (clean and bright) than when we last stayed there (4 yrs ago??). Breakfast options nice however needed to use microwave to warm everything up. Will consider staying there again if we find ourselves in Baxter, MN.
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酒店回复: Hello Denise,Thank you for your 10/10 review and for sharing your experience! We’re delighted to hear you found our check-in staff polite and enjoyed the cleanliness and brightness of your room. We also appreciate your feedback regarding the breakfast, and we’ll take it into consideration to improve our guest experience.We look forward to welcoming you back to the AmericInn by Wyndham Baxter-Brainerd the next time you’re in the area!Sincerely,Tony BanksGeneral ManagerAmericInn by Wyndham Baxter/Brainerd
5.0分
其他
Everything was nice and clean, with a comfortable bed and a wonderful breakfast.
4.0分
其他
Overall good and reasonable for the money. I have stayed here twice now while attending nearby BIR race track.
5.0分
家庭亲子
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Everything about the property was great. I especially have to give kuddos to the General Manager! He let us check in a bit early and was so nice in going above and beyond!
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酒店回复: Thank you so much for your fantastic feedback! We’re thrilled to hear you had a great experience and that our General Manager could make your early check-in smooth and welcoming. We appreciate you recognizing the team’s effort and look forward to welcoming you back soon!Regards,Assistant General Manager
1.0分
其他
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Terrible customer service!
Had to cancel my reservation, was booked through a 3rd party site and was told to call the hotel first to cancel, I called the hotel and cancelled, was told I would have an $88 cancellation fee because I was past cancellation period, I agreed to the fee, got cancellation email. When 3rd party site contacted the hotel after this the hotel was only willing to refund me $84 of my $232!
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酒店回复: After checking the folio, I see the $88 + Tax was charged but the remaining $84.53 of the room was returned back to the Card supplied by the Third party Agent. If you do have any questions or I can help at all please feel free to reach out.Regards,JacobAssistant General Manager
一切都好，就是没有游泳池。
Staff was very welcoming. The room was basic and clean; we didn't need anything fancy and this property served our needs.
Hotel was clean and comfortable. Great location. Close to dining and shopping. Staff was friendly. Breakfast was decent. Would definitely stay here again.
Strange HVAC control. Dated. Shabby bathroom plumbing. Good value. Each night at 12:00 LOUD guests returned to awake from sleep.
Great base for a trip to the Midwest. I loved the variety of hot breakfast options from day to day and the friendly staff.
Check in staff person was very polite. Room was much nicer (clean and bright) than when we last stayed there (4 yrs ago??). Breakfast options nice however needed to use microwave to warm everything up. Will consider staying there again if we find ourselves in Baxter, MN.
Everything was nice and clean, with a comfortable bed and a wonderful breakfast.
Overall good and reasonable for the money. I have stayed here twice now while attending nearby BIR race track.
Everything about the property was great. I especially have to give kuddos to the General Manager! He let us check in a bit early and was so nice in going above and beyond!
Terrible customer service!
Had to cancel my reservation, was booked through a 3rd party site and was told to call the hotel first to cancel, I called the hotel and cancelled, was told I would have an $88 cancellation fee because I was past cancellation period, I agreed to the fee, got cancellation email. When 3rd party site contacted the hotel after this the hotel was only willing to refund me $84 of my $232!