The reception desk guy asked if I smoked because he thought he smelled it on me, which I’ve never smoked.
Our room had a good leak coming from the ceiling but was told there was nowhere to put us so they gave us towels to lay on the floor.
Our bathroom door did not shut.
The breakfast we got charged $22 for a piece of toast with peanut butter.
Literally the worst hotel I’ve ever stayed in and paid far too much for what we received.
1.0分
其他
展开
This is an older property but looked like a Holiday Inn Express on the picture that ******* posted. While clean and remodeled this is an old property. The air quality in the room was horrific to say the least. The smell of MOLD through the HVAC was so strong that it was burning my eyes. I had to shut it down completely and try to sleep in a warm room. If you are sensitive to mold do not stay here. The manager did call me to talk about my complaint but could not do anything for me since booked through *******. I find no REAL customer service for *******, they just circle you around their website with no email or customer service number. NO WAY TO DO GOOD BUSINESS. I will not stay here again and will be avoiding ******* in the future as well.
4.0分
其他
展开
A nice place overall
The staff was helpful and friendly....always. The fitness center was quite nice. The restaurant could be a wonderful place if marketed correctly. I found the food to be quite tasty and the staff was very nice and friendly. My only "complaint": The carpeting in the hallways was quite shabby.
4.0分
其他
展开
The room was very clean. The mattress was softer than I like. There was just one wastebasket, in the living area, which I moved to the bathroom. The hallway carpet was dingey and stained. Access from the hotel grounds to the river walk was inconvenient and inadequate. The staff were all pleasant, competent, and friendly.
2.0分
其他
展开
I felt like I was staying at a night club. The music in the ballroom of the event they were hosting was shaking the walls of the whole hotel. And the participants of the event they were completely disrespectful and disruptive to all of the other guests in the hotel. My room was halfway clean with trash left behind and opened coffee containers in my room and a halfway cleaned bathroom. I was so put off from the experience that I didn’t even want to eat their breakfast offerings.
4.0分
家庭亲子
展开
The shower had very little water pressure which made it difficult to get your hair rinsed.
I also didn’t like that they charged for breakfast. I have stayed in other chains and breakfast has always been complimentary
3.0分
其他
展开
Great location
Coffee maker in the room didn't work. Breakfast buffet was terrible. Warm juice. Coffee quality terrible. Messy. Food mediocre. Should have been free. Water tasted terrible, definitely not filtered. Water fountain broken. Not enough staff. The staff that was there was friendly and the room was clean and comfortable. Nice pool area. Great location and grounds were lovely. Come stay but don't eat here!
4.0分
家庭亲子
展开
We love staying at this property when we travel up there for BMX. This stay was disappointing in the fact that it was over 100 each day we were here and the pool was closed starting Friday, we were told it would be open Saturday morning and it was not. We understand repairs may need to be done, but why attempt those during such a busy weekend especially when the hotel was promoted by USA BMX as a preferred hotel to stay at. The staff was rude when approached about the pool situation. Other than that we love the patios and the property is clean and very nice.
3.0分
家庭亲子
展开
Went for the pool but pool was closed luckily close by river access so that was convenient! Pictures were a little deceiving not as nice but you get what you pay for. Not terrible not great
好的
The reception desk guy asked if I smoked because he thought he smelled it on me, which I’ve never smoked.
Our room had a good leak coming from the ceiling but was told there was nowhere to put us so they gave us towels to lay on the floor.
Our bathroom door did not shut.
The breakfast we got charged $22 for a piece of toast with peanut butter.
Literally the worst hotel I’ve ever stayed in and paid far too much for what we received.
This is an older property but looked like a Holiday Inn Express on the picture that ******* posted. While clean and remodeled this is an old property. The air quality in the room was horrific to say the least. The smell of MOLD through the HVAC was so strong that it was burning my eyes. I had to shut it down completely and try to sleep in a warm room. If you are sensitive to mold do not stay here. The manager did call me to talk about my complaint but could not do anything for me since booked through *******. I find no REAL customer service for *******, they just circle you around their website with no email or customer service number. NO WAY TO DO GOOD BUSINESS. I will not stay here again and will be avoiding ******* in the future as well.
A nice place overall
The staff was helpful and friendly....always. The fitness center was quite nice. The restaurant could be a wonderful place if marketed correctly. I found the food to be quite tasty and the staff was very nice and friendly. My only "complaint": The carpeting in the hallways was quite shabby.
The room was very clean. The mattress was softer than I like. There was just one wastebasket, in the living area, which I moved to the bathroom. The hallway carpet was dingey and stained. Access from the hotel grounds to the river walk was inconvenient and inadequate. The staff were all pleasant, competent, and friendly.
I felt like I was staying at a night club. The music in the ballroom of the event they were hosting was shaking the walls of the whole hotel. And the participants of the event they were completely disrespectful and disruptive to all of the other guests in the hotel. My room was halfway clean with trash left behind and opened coffee containers in my room and a halfway cleaned bathroom. I was so put off from the experience that I didn’t even want to eat their breakfast offerings.
The shower had very little water pressure which made it difficult to get your hair rinsed.
I also didn’t like that they charged for breakfast. I have stayed in other chains and breakfast has always been complimentary
Great location
Coffee maker in the room didn't work. Breakfast buffet was terrible. Warm juice. Coffee quality terrible. Messy. Food mediocre. Should have been free. Water tasted terrible, definitely not filtered. Water fountain broken. Not enough staff. The staff that was there was friendly and the room was clean and comfortable. Nice pool area. Great location and grounds were lovely. Come stay but don't eat here!
We love staying at this property when we travel up there for BMX. This stay was disappointing in the fact that it was over 100 each day we were here and the pool was closed starting Friday, we were told it would be open Saturday morning and it was not. We understand repairs may need to be done, but why attempt those during such a busy weekend especially when the hotel was promoted by USA BMX as a preferred hotel to stay at. The staff was rude when approached about the pool situation. Other than that we love the patios and the property is clean and very nice.
Went for the pool but pool was closed luckily close by river access so that was convenient! Pictures were a little deceiving not as nice but you get what you pay for. Not terrible not great