酒店回复: Thank you so much for your kind words and positive review! We're thrilled to hear that you enjoyed your stay with us. Your feedback means the world to our team and motivates us to continue providing exceptional service and hospitality.We truly appreciate you choosing our hotel and hope to welcome you back again soon!
4.0分
家庭亲子
原文
翻译提供方：Google
很好，服务员很友好。
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酒店回复: ¡Muchas gracias por tomarse el tiempo para compartir sus comentarios! Nos complace saber que nuestro personal fue amable e hizo que su estancia con nosotros fuera agradable. Nos enorgullecemos de brindar un excelente servicio al cliente y nos alegra saber que nuestro equipo está haciendo un excelente trabajo. ¡Esperamos darle la bienvenida pronto de nuevo a nuestra propiedad!
4.0分
其他
原文
翻译提供方：Google
还行，但客服态度很差
3.0分
其他
原文
翻译提供方：Google
没有热水
5.0分
其他
Comfort Inn Exceeded Our Expectations
We were in town for a class reunion and we really enjoyed our stay. Everyone was attentive and friendly
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酒店回复: Thank you so much for your kind words and positive review! We're thrilled to hear that you enjoyed your stay with us. Your feedback means the world to our team and motivates us to continue providing exceptional service and hospitality.We truly appreciate you choosing our hotel and hope to welcome you back again soon!
4.0分
商务出差
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This is a decent and basic hotel but nice enough for the price. I thought the beds were comfortable but the person in the room next to me kept seeing the smoke alarm off by smoking so my experience was not as good as a typical visitor.
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酒店回复: Thank you so much for your kind words and positive review! We're thrilled to hear that you enjoyed your stay with us. Your feedback means the world to our team and motivates us to continue providing exceptional service and hospitality.We truly appreciate you choosing our hotel and hope to welcome you back again soon!
3.0分
商务出差
Had poor WiFi - hopefully they were doing maintenance on there system
Paint was peeling in the shower area.
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酒店回复: Hello Patrick,Thank you so much for choosing Comfort Inn & Suites Port Arthur for your stay. We are committed to providing the highest quality service. I am so sorry we did not meet your expectations during your stay. We take all feedback seriously and will look into the issue. We hope to see you soon!
3.0分
其他
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A few Issues We Encountered During our Stay.
The lock on the door appeared to be in poor working order and it was very hard to open. We had trouble also with the card key opening the door and had to request a new one. The remote control for the television was also not working and we had to have someone come out twice to give us another one. Also the phone in the room was not working during our stay.
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酒店回复: Sorry to hear that your stay with us didn't meet your expectations. We apologize for connectivity issue and appreciate you bringing it to out attention. We have reached out to our service provider and get it resolved as we took your feedback seriously and worked on improving our services. Also, we never seen issue with our lock system, it looks like if any guest keep the key by phone, it might get deactivate (not all the time though). If you'd like to discuss this further, please don't hesitate to contact us directly.
5.0分
商务出差
Nice bed, good pillows, super quiet- I think they have soundproofing because I was next to the ice machine and never heard a thing.
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酒店回复: Wow, thank you so much for your amazing review. We're thrilled that you had an exceptional experience at our property. We're proud of the service our team provides, and it's fantastic to know that we met your expectation. We can't wait to welcome you back again soon!
3.0分
家庭亲子
The lobby’s air conditioning was not working. We were eating breakfast in the heat.
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酒店回复: Sorry to hear that your experience with us was disappointing, We apologize for any inconvenience you experienced during your stay. Can you please provide more details about your stay so we can look into this further and improve our services?
员工很友善，床很舒服。地理位置优越。
很好，服务员很友好。
还行，但客服态度很差
没有热水
Comfort Inn Exceeded Our Expectations
We were in town for a class reunion and we really enjoyed our stay. Everyone was attentive and friendly
This is a decent and basic hotel but nice enough for the price. I thought the beds were comfortable but the person in the room next to me kept seeing the smoke alarm off by smoking so my experience was not as good as a typical visitor.
Had poor WiFi - hopefully they were doing maintenance on there system
Paint was peeling in the shower area.
A few Issues We Encountered During our Stay.
The lock on the door appeared to be in poor working order and it was very hard to open. We had trouble also with the card key opening the door and had to request a new one. The remote control for the television was also not working and we had to have someone come out twice to give us another one. Also the phone in the room was not working during our stay.
Nice bed, good pillows, super quiet- I think they have soundproofing because I was next to the ice machine and never heard a thing.
The lobby’s air conditioning was not working. We were eating breakfast in the heat.