酒店回复: Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay and that our staff made you feel welcome. It's great to know the room met your expectations, and we truly appreciate you choosing to stay with us. We hope to see you again soon!
2.0分
商务出差
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The room has been neglected. The undersheet in the bed had a big blood stain. The drain in the sink took forever to drain. The door had to be slammed hard for it to close. Near a truck stop so there was a lot of traffic. The tv is not easy to use so I had to watch tv on my phone. The young lady at the front desk was too busy on her personal phone to assist me. I
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酒店回复: Thank you for taking the time to share your experience. We are very sorry to hear about the issues you encountered during your stay — this is not the standard we aim to provide, and we sincerely apologize for the inconvenience and frustration this caused.The condition of your room, especially the stained sheet and slow sink drain, is completely unacceptable. We are addressing this immediately with our housekeeping and maintenance teams to ensure it does not happen again. We also appreciate you letting us know about the door and TV concerns so we can correct those as well.Your comments regarding the front desk service are especially concerning. Professional and attentive service is something we take seriously, and we will be following up with the team to ensure guests receive the respect and support they deserve at all times.Thank you again for bringing these matters to our attention. We hope you’ll consider giving us another opportunity to provide you with the clean, comfortable, and welcoming stay you should expect from us.
5.0分
家庭亲子
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Hotel was located not far from downtown Madison. Rooms were large and clean. Staff was friendly. Breakfast was standard and sufficient. Overall stain here was a nice experience. I would stay here again.
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酒店回复: Thank you so much for your perfect 10/10 review! We’re delighted to hear that our convenient location, spacious and clean rooms, and friendly team helped make your stay enjoyable. It’s also great to know that breakfast met your needs and that you had an overall positive experience.We truly appreciate your kind words and your intention to stay with us again. We look forward to welcoming you back for another great visit!
3.0分
其他
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The sliding bathroom door was off track and you get stuck in bathroom every time you use it. so you would need someone on outside to help you wedge it open. NOT good if i were to have been trying alone.
4.0分
其他
Nice safe location. Bed was very comfortable. Only issue, sink and bath tub were a little stopped up.
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酒店回复: Thank you for sharing your feedback! We’re happy to hear you enjoyed our comfortable beds and convenient, safe location. We apologize for the issue with the sink and bathtub — our maintenance team has been notified to ensure it’s resolved right away. We appreciate you bringing it to our attention and hope to see you again soon!
4.0分
家庭亲子
A quiet and comfortable facility; especially nice bed and shower and the room temp comfort control.
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酒店回复: Thank you for sharing your feedback! We’re delighted to hear you enjoyed a quiet and comfortable stay, especially the bed, shower, and room temperature control. It’s great to know those details helped make your visit relaxing. We look forward to welcoming you back soon!
5.0分
其他
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Nice, clean place. Good value for the price. Kiana, at the front desk was especially nice and helpful. Quiet. Conveniently located to many fast food restaurants. Highly recommended. Didn’t like the bathroom pocket sliding door because it sticks.
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酒店回复: Thank you so much for your wonderful review and for recommending us! We’re thrilled to hear you found our hotel clean, quiet, and a good value, and that Kiana made such a positive impression during your stay — we’ll be sure to share your kind words with her. We appreciate your feedback about the bathroom door as well; our maintenance team will take a look to ensure it’s working smoothly. We hope to welcome you back again soon!
4.0分
其他
Weekend visit with family. Room was clean and comfortable, though small. Breakfast options limited, but understandable given size of hotel.
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酒店回复: Thank you for sharing your feedback! We’re glad you and your family enjoyed your weekend stay and found the room clean and comfortable. We appreciate your understanding regarding the breakfast selection — we do our best to offer a variety within our space. We hope to welcome you back for another visit soon!
1.0分
商务出差
Stop asking for reviews
You tried 3 times to give me a room tou already rented for the night. You have sent 15 emails asking for a review.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during check-in and for the repeated review requests that followed. The room assignment error was unacceptable, and we’re truly sorry for the frustration it caused.We’re also addressing the issue with our automated email system to ensure guests aren’t contacted excessively. Your comments help us improve both our operations and guest communication.Thank you for bringing this to our attention.
5.0分
其他
We were there for only one night traveling. It was a very pleasant stay at a reasonable rate. We didn't try the breakfast so I couldn't give feedback.
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酒店回复: Thank you for choosing to stay with us during your travels! We’re so glad to hear that you had a pleasant stay and found our rates reasonable. We hope you’ll visit us again soon — maybe next time you can try our breakfast! Safe travels and all the best on your journey.
超级友好！！
员工超级友好。房间很棒。入住体验很棒。
The room has been neglected. The undersheet in the bed had a big blood stain. The drain in the sink took forever to drain. The door had to be slammed hard for it to close. Near a truck stop so there was a lot of traffic. The tv is not easy to use so I had to watch tv on my phone. The young lady at the front desk was too busy on her personal phone to assist me. I
Hotel was located not far from downtown Madison. Rooms were large and clean. Staff was friendly. Breakfast was standard and sufficient. Overall stain here was a nice experience. I would stay here again.
The sliding bathroom door was off track and you get stuck in bathroom every time you use it. so you would need someone on outside to help you wedge it open. NOT good if i were to have been trying alone.
Nice safe location. Bed was very comfortable. Only issue, sink and bath tub were a little stopped up.
A quiet and comfortable facility; especially nice bed and shower and the room temp comfort control.
Nice, clean place. Good value for the price. Kiana, at the front desk was especially nice and helpful. Quiet. Conveniently located to many fast food restaurants. Highly recommended. Didn’t like the bathroom pocket sliding door because it sticks.
Weekend visit with family. Room was clean and comfortable, though small. Breakfast options limited, but understandable given size of hotel.
Stop asking for reviews
You tried 3 times to give me a room tou already rented for the night. You have sent 15 emails asking for a review.
We were there for only one night traveling. It was a very pleasant stay at a reasonable rate. We didn't try the breakfast so I couldn't give feedback.