酒店回复: Dear Fressia, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your ratings that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience, especially the closed pool! We’d like to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. Please feel free to reach out to us with your feedback. We hope to provide you with an excellent Days Inn service in the future!Best Regards,Days Inn WestleyCustomer Care Team

酒店回复: Dear Olivier, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at Days Inn Westley, and your rating indicates the convenience of our location. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Days Inn WestleyCustomer Care Team

酒店回复: Hi Randy,Thank you for sharing your experience. We’re truly sorry for the inconvenience you faced, especially having to wait outside in the heat and finding the pool closed. We completely understand how frustrating this must have been after your travel.Your feedback has been shared with our front desk and maintenance teams to improve check-in efficiency and ensure better communication about pool availability. For future visits, we would be happy to offer early check-in when possible or provide a cool waiting area to make your arrival more comfortable.We appreciate your honesty and hope you’ll give us another chance to provide a more seamless and enjoyable stay next time.Best Regards,Days Inn WestleyCustomer Care Team

酒店回复: Dear Randy,Thank you for sharing your experience with us—we’re truly sorry it left you feeling disappointed.It’s deeply disheartening to hear that the condition of your bathroom and overall state of the property didn’t meet your expectations. Mold and disrepair are not things we take lightly, and we’ll be addressing this with urgency to ensure rooms are well-maintained and comfortable for every guest.We also apologize for the discomfort caused by having to check in through an exterior window during such high temperatures, and we understand how upsetting it must have been to find the pool closed, especially on a hot day. These moments should feel welcoming, not frustrating. Additionally, the call you received just before checkout time was not in the spirit of the hospitality we aim to provide—please know this is being looked into to prevent it from happening again.Randy, your feedback is valuable to us—not just as a list of concerns, but as a reminder of the trust guests place in us. We’re committed to making the necessary improvements and hope for the opportunity to give you the experience you deserved from the start.Best Regards,Days Inn WestleyCustomer Care Team