酒店回复: Dear Fressia, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your ratings that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience, especially the closed pool! We’d like to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. Please feel free to reach out to us with your feedback. We hope to provide you with an excellent Days Inn service in the future!Best Regards,Days Inn WestleyCustomer Care Team

酒店回复: Dear Olivier, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at Days Inn Westley, and your rating indicates the convenience of our location. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Days Inn WestleyCustomer Care Team

酒店回复: Dear Juanita,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with your room, including the locking issue and the refrigerator not working. We understand how frustrating it must have been to feel unsupported while trying to find a comfortable room, and we’re truly sorry that our interaction made you feel blamed rather than cared for.Your feedback has been shared with our front desk and maintenance teams to ensure all rooms meet proper standards before guest arrival and that staff handle such situations with greater empathy and professionalism. Moving forward, we are reinforcing training so that every guest feels valued and supported, especially when accommodations fall short of expectations.We hope you’ll consider giving us another opportunity in the future to provide a stay that reflects the quality and service we aim to deliver. Your comfort and satisfaction are very important to us.Best Regards,Days Inn WestleyCustomer Care Team

酒店回复: Hi Randy,Thank you for sharing your experience. We’re truly sorry for the inconvenience you faced, especially having to wait outside in the heat and finding the pool closed. We completely understand how frustrating this must have been after your travel.Your feedback has been shared with our front desk and maintenance teams to improve check-in efficiency and ensure better communication about pool availability. For future visits, we would be happy to offer early check-in when possible or provide a cool waiting area to make your arrival more comfortable.We appreciate your honesty and hope you’ll give us another chance to provide a more seamless and enjoyable stay next time.Best Regards,Days Inn WestleyCustomer Care Team