酒店回复: I would like to sincerely apologize for the inconvenience of our elevator being out of service during your stay with us. We are anxiously awaiting the parts to make all necessary repairs.
1.0分
其他
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Upon arrival to hotel was informed that I did not have a room reservation and this was after I had spoken with someone at the property, who assured me that I had a reservation. Point of the story I did not stay at this property and I am hoping and praying that I was not charged for this stay!!! Also the person at the front desk had no explanation of why I did not have a reservation..
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酒店回复: I’m very sorry for the trouble this has caused. After reviewing your reservation, I can confirm that your credit card was not charged. We’ll be using this as a coaching and counseling opportunity to prevent similar issues moving forward.
2.0分
情侣出游
Room look old and worn down bed and pillows were hard and lumpy carpet smelled of urin will not go back. Hotel need up dating and cleaned staff was nice
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酒店回复: Good morning and Thank you for taking the time to complete the online survey about your recent stay with us at the Comfort Suites Waxahachie-Dallas. On behalf of the entire team we would like to apologize for the inconvenience's you encountered during your stay with us. I have sent this over to the Maintenance department and the Housekeeping department for further review, and to be remedied. We would like to Thank you for your patronage and look forward to the opportunity at hosting your correctly in the future. Happy Holidays.
2.0分
其他
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We stayed in room 104. Curtains were nasty and had stains on the bottom of them. Only half the TV channels worked, and the commode would not flush unless you took the top off and jiggled the filler valve.
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酒店回复: Thank you for taking time out to provide feedback regarding your recent stay at the Comfort Suites Waxahachie Dallas. I am very sorry to hear that you had issues with the TV channels and the toilet not flushing properly. I have addressed your concerns with our maintenance department.
5.0分
情侣出游
Clean room, friendly, helpful staff! Breakfast was hot and fresh. Location is convenient to shopping and dining.
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酒店回复: Good Morning and Thank you for your amazing online review about your recent stay with us at the Comfort Suites Waxahachie Dallas. The entire team and myself would like to Thank you for the kinds words regarding our staff and hotel. If you and your family are ever back in the area we look forward to hosting you all again. Thank you for your patronage and Happy Holidays.
1.0分
其他
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Did not eat breakfast. Mold in the shower. Bathroom fixtures separated from walls, visible mold and dirt. Toilets barely flushed took at least an hour for the water to fill in the back tank to be able to flush again. Toilet paper felt like cardboard. Bed was uncomfortable it’s past time for an upgrade to mattress. For it to be a handicap room, the amenities were not up to par. Also with the shower you have to manipulate the faucet handle to get hot water and then once you’re able to turn, it’s too hot.
This room should not be extended to guests until the mold, water pressure and toilet issues are addressed.
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酒店回复: Good morning Mr. King, Thank you for taking the time to complete the online survey about your recent stay at the Comfort Suites Waxahachie Dallas. The entire team and I would like to apologize for the inconvenience's you encountered during your stay. I have sent over your feedback to the maintenance department and housekeeping department to further look into the issues you stated. Your satisfaction is important to us, we hope you give us another chance to host your correctly.
5.0分
情侣出游
Very nice room. Friendly staff. Location is convenient to lots of dining and shopping facilities.
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酒店回复: Good morning and Thank you for taking the time to complete the online survey about your recent stay at the Comfort Suites Waxahachie Dallas. The team and I would like to Thank you for your patronage and we look forward to hosting you again in the future. Happy Holidays.
4.0分
其他
Clean room. Friendly helpful staff. More selection on TV would be nice. Not much to watch.
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酒店回复: Good morning and Thank you for completing the online survey about your recent stay at the Comfort Suites Waxahachie Dallas. Thank you for the kind words regarding the staff here at the Comfort. I have sent this over to the maintenance department, to look into the issue and get it remedied. The entire team looks forward to seeing you and your family again in the future.
3.0分
其他
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The check-in staff was nice...a little over talkative so it took longer to check-in but he was trying to be personable. The room smelled musty and the view was to an industrial parking lot. The rooms need updating. Our AC never came on during the night so the room was humid...plaster was coming off the wall at the base so that's probably why. It was a place to sleep for a night, but overpriced for what it was.
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酒店回复: Thank you so much for taking time out of your day to provide your experience from your recent stay at the Comfort Suites Waxahachie Dallas. I am very sorry to hear of the inconveniences that you experienced during your stay and appreciate you letting us know. I have addressed your concerns with both our housekeeping staff as well as our maintenance department.
3.0分
其他
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The first room we were given was 50 degrees and smelled like it had been sprayed for bugs. We were offered another room that was clear of bug smell and was confortable. Breakfast was bare boned. TV service did not work
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酒店回复: Good morning, Thank you for completing the online survey about your recent stay. I would like to apologize for he inconvenience's you encountered during your stay. I have spoke to maintenance regarding the noted issues and we are working to get this remedied as soon as possible. The entire team appreciates your patronage and hope you give us another chance to host you correctly.
没有无线网络，没有电梯
Upon arrival to hotel was informed that I did not have a room reservation and this was after I had spoken with someone at the property, who assured me that I had a reservation. Point of the story I did not stay at this property and I am hoping and praying that I was not charged for this stay!!! Also the person at the front desk had no explanation of why I did not have a reservation..
Room look old and worn down bed and pillows were hard and lumpy carpet smelled of urin will not go back. Hotel need up dating and cleaned staff was nice
We stayed in room 104. Curtains were nasty and had stains on the bottom of them. Only half the TV channels worked, and the commode would not flush unless you took the top off and jiggled the filler valve.
Clean room, friendly, helpful staff! Breakfast was hot and fresh. Location is convenient to shopping and dining.
Did not eat breakfast. Mold in the shower. Bathroom fixtures separated from walls, visible mold and dirt. Toilets barely flushed took at least an hour for the water to fill in the back tank to be able to flush again. Toilet paper felt like cardboard. Bed was uncomfortable it’s past time for an upgrade to mattress. For it to be a handicap room, the amenities were not up to par. Also with the shower you have to manipulate the faucet handle to get hot water and then once you’re able to turn, it’s too hot.
This room should not be extended to guests until the mold, water pressure and toilet issues are addressed.
Very nice room. Friendly staff. Location is convenient to lots of dining and shopping facilities.
Clean room. Friendly helpful staff. More selection on TV would be nice. Not much to watch.
The check-in staff was nice...a little over talkative so it took longer to check-in but he was trying to be personable. The room smelled musty and the view was to an industrial parking lot. The rooms need updating. Our AC never came on during the night so the room was humid...plaster was coming off the wall at the base so that's probably why. It was a place to sleep for a night, but overpriced for what it was.
The first room we were given was 50 degrees and smelled like it had been sprayed for bugs. We were offered another room that was clear of bug smell and was confortable. Breakfast was bare boned. TV service did not work