When we needed service, we got it. Everyone was accommodating and friendly. We had a great time at the liunge, in the hotel. We'll be back again.
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酒店回复: Thank you, Dona, for your wonderful feedback! We’re thrilled to hear our team provided friendly and accommodating service and that you enjoyed your time at the lounge. It’s always great knowing our guests had such a positive stay. We look forward to welcoming you back again soon!
2.0分
其他
There were beetles all over the ceiling and the drains were clogged in the shower and sink. Standing in a pool of water when showering is gross.
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酒店回复: Dear Nicole,Thank you for sharing your feedback. We’re very sorry to hear about the cleanliness and maintenance issues you encountered during your stay. This is certainly not the experience we want for our guests, and your comments have been shared with our housekeeping and maintenance teams to ensure immediate attention. We appreciate your input and the opportunity to improve.
1.0分
其他
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3 am Vacuum
Not sure why it seemed like a good idea to staff to vacuum the hall a three am during our stay. The walls are paper thin. The shower soap dispensers are empty. The caulking is stripped. The paint on the walls are bubbling, while some spots are patched not finished. We made sure that we had all our belongings before check out and made the mistake of looking under the bed — it was filthy.
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酒店回复: Dear Eric,We sincerely apologize for the disturbances during your stay and the issues you experienced with your room. Your feedback about the early morning hallway cleaning, maintenance needs, and cleanliness concerns is very concerning. We will address these matters immediately with our team to ensure they are corrected. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a much improved experience in the future.
3.0分
其他
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The property is in need of a facelift. Bathroom is showing its age, rust spots in the tub. Hall carpets have stains. Back door to the building doesn’t lock. Grass was overgrown and full of weeds…they were painting the exterior when we left Sunday morning.
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酒店回复: Dear Michael,Thank you for sharing your feedback. We sincerely apologize for the areas of our property that did not meet your expectations. We appreciate your observations regarding the bathroom, carpets, security, and landscaping. Please know that we are actively addressing these concerns with ongoing renovations and maintenance improvements, including exterior painting and updates to guest areas.We hope to have the opportunity to provide you with a significantly improved experience in the future.
4.0分
其他
Room was clean. Staff was friendly, Shops on main street are nice but Not walking distance. Could use a walmart or something in town since Kmart went out.
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酒店回复: Dear Judy,Thank you for your feedback! We’re glad you found your room clean and our staff friendly. We appreciate your suggestions regarding local shopping options and will keep them in mind. We look forward to welcoming you back for another enjoyable stay.
4.0分
情侣出游
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The bed was comfortable, the housekeeping staff walked in without knocking (got a surprise), garbage in the yard, bathroom had hair in the tub and sink, hot tub was nice, lots of remodeling noise, nice workout facility and the bar staff was the best! Thanks Charlie for making our weekend memorable!
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酒店回复: Dear Michaela,Thank you for sharing your feedback! We’re glad you enjoyed the comfortable bed, hot tub, workout facility, and our bar team—Charlie will be thrilled to hear your kind words. We sincerely apologize for the housekeeping intrusion, the hair in the bathroom, and the yard issues. Your comments have been shared with our team to ensure these concerns are addressed. We hope to welcome you back for an even better stay in the future!
1.0分
其他
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Run down hotel. The tub had stains on it and we had to get an extra cleaning. The pool and gym are shared spaces so not as secure as we would have liked. Hotel is noisy. We will not stay here again.
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酒店回复: Hello Cedric, Thank you for sharing your feedback. We take your comments seriously and continuously strive to improve guest experiences. While we’re sorry to hear that your stay did not meet your expectations, we appreciate you bringing these matters to our attention. Your insights will help us evaluate our facilities and services to enhance future visits. We wish you the best in your future travels.
4.0分
家庭亲子
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The beds are comfortable although a bit high for short elderly people fairly decent breakfast with some hot options.
there's a bit of dull highway traffic noise always. I may choose to stay another time but the price is higher than I care for
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酒店回复: Hello Rebecca, Thank you for sharing your feedback. We’re glad to hear you found the beds comfortable and enjoyed the breakfast options. We appreciate your comments regarding the noise and the bed height; these insights help us in our ongoing efforts to enhance our guest experience. We hope to have the opportunity to welcome you back in the future, as we continually strive to make every stay enjoyable.
2.0分
家庭亲子
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The first room had brown stains 💩? On the side of the mattress, water stains are n the wall, so we changed rooms. The second room had red stains on the side of the bed. The couches in the hallways were all stained as well. Outdated!
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酒店回复: Hello Jennifer,Thank you for sharing your feedback. We appreciate your comments regarding the cleanliness and condition of the rooms and common areas. Our team continually works to uphold our standards, and your observations will be taken into consideration for future improvements. We value all guest experiences as we strive for excellence in our accommodations. Thank you for your input and we hope you find a hotel that better meets your expectations in the future.
5.0分
家庭亲子
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We have stayed here before, and it always has been quiet which is our number one priority. Parking is very convenient and although the property is not the cleanest it is clean enough for us. The staff is extremely friendly and helpful and the complementary breakfast in the morning is about average but once again good enough. The price is more than competitive for the area - I believe it may get low reviews due to the cleanliness but it is more than adequate for our needs.
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酒店回复: Dear Mike,Thank you for being a returning guest and for sharing such a detailed review of your stay. We’re delighted to hear that you enjoy the quiet atmosphere, convenient parking, friendly staff, and the value we provide. Your feedback on cleanliness and breakfast is greatly appreciated, and we’ll continue working on improvements to make your experience even better. We truly value your loyalty and look forward to welcoming you back again soon.
When we needed service, we got it. Everyone was accommodating and friendly. We had a great time at the liunge, in the hotel. We'll be back again.
There were beetles all over the ceiling and the drains were clogged in the shower and sink. Standing in a pool of water when showering is gross.
3 am Vacuum
Not sure why it seemed like a good idea to staff to vacuum the hall a three am during our stay. The walls are paper thin. The shower soap dispensers are empty. The caulking is stripped. The paint on the walls are bubbling, while some spots are patched not finished. We made sure that we had all our belongings before check out and made the mistake of looking under the bed — it was filthy.
The property is in need of a facelift. Bathroom is showing its age, rust spots in the tub. Hall carpets have stains. Back door to the building doesn’t lock. Grass was overgrown and full of weeds…they were painting the exterior when we left Sunday morning.
Room was clean. Staff was friendly, Shops on main street are nice but Not walking distance. Could use a walmart or something in town since Kmart went out.
The bed was comfortable, the housekeeping staff walked in without knocking (got a surprise), garbage in the yard, bathroom had hair in the tub and sink, hot tub was nice, lots of remodeling noise, nice workout facility and the bar staff was the best! Thanks Charlie for making our weekend memorable!
Run down hotel. The tub had stains on it and we had to get an extra cleaning. The pool and gym are shared spaces so not as secure as we would have liked. Hotel is noisy. We will not stay here again.
The beds are comfortable although a bit high for short elderly people fairly decent breakfast with some hot options.
there's a bit of dull highway traffic noise always. I may choose to stay another time but the price is higher than I care for
The first room had brown stains 💩? On the side of the mattress, water stains are n the wall, so we changed rooms. The second room had red stains on the side of the bed. The couches in the hallways were all stained as well. Outdated!
We have stayed here before, and it always has been quiet which is our number one priority. Parking is very convenient and although the property is not the cleanest it is clean enough for us. The staff is extremely friendly and helpful and the complementary breakfast in the morning is about average but once again good enough. The price is more than competitive for the area - I believe it may get low reviews due to the cleanliness but it is more than adequate for our needs.