The hotel is extremely run-down. My son and I used the pool briefly, it is open to the general public, beyond guests. It's cleanliness quickly became a health and safety issue, as there were feces in the pool. More people were actually living there, than travelers staying there. The American Inn and Suites is not as advertised. But we made it through the night.
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酒店回复: Thank you for taking the time to share your experience with us, we do apologize for the inconvenience we may have caused you. We will take a deeper look into this situation about the pool and about the hotel not being up to your expectations.
2.0分
其他
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The hotel is in serious need of repair. Our entire floor smelled of dogs. The bathroom had broken towel racks hanging by one screw and tape holding the bathtub enclosure together. The bed was as hard as a rock. All the wood surfaces and even the door was scratched and worn. The elevator was smelly and dilapidated. The carpets in the room were worn through.
It seemed to be a party hotel for some, lots of smoking and drinking and shouting.
The staff were lovey if you could find them. Never again.
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酒店回复: Thank you for letting us know we will take a deeper look into this situation and let our housekeeping staff know about this. We do apologize for any inconvenience and we hope to welcome you back for a better experience.
1.0分
朋友出游
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It smelled like cigarettes and cat urine. There were cockroaches on the floor and mold in the shower ceiling. The bed was not a real frame and looked unstable. We felt truly uncomfortable and unsafe to stay there and left.
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酒店回复: Thank you for your feedback. We are very sorry to hear about your experience and regret that your visit did not meet expectations. Please allow us to clarify that our property undergoes regular inspections by licensed pest control professionals, and there have been no reports or findings of cockroaches. Cleanliness and hygiene are among our highest priorities, and we take any claims regarding room conditions extremely seriously.
2.0分
朋友出游
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First off, the lobby leaked from the ceiling. Twice. The room smelled absolutely HORRENDOUS; like dirty socks and dog piss, attempted to be masked by cheap men's cologne. The blankets -Oh, wait ... What blankets? They literally had two sheets as a blanket. Sad, we had to go buy a blanket for the weekend. Not sure if that's worse than the hellian children running around, screaming and stomping through the halls all hours of the night ... or the food that laid spilled in the hallway from 8pm until 11am the next morning. I'm usually not one to complain, but spend the extra money to go somewhere more comfortable.
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酒店回复: We do apologize for the inconvenience we may have caused you we will take a deeper look into your situation and address this with our staff. Again, we do apologize for the inconvenience we may have caused you and we hope to welcome you back for a more pleasant stay.
1.0分
家庭亲子
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No phone in the room, lock on room door broke, very little toilet laper, had to beg for more, no kleenex in room, several outlets did not work, no comforter for bed, had to ask for one. Kids running the halls at midnight, staff did not care. No working ice machine in entire hotel.
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酒店回复: We do apologize for the inconvenience we may have caused you we will take a deeper look into your situation and address this with our staff. Again, we do apologize for the inconvenience we may have caused you and we hope to welcome you back for a more pleasant stay.
价格更便宜，巨大的泳池，友好的员工，对宠物友好
一股尿骚味，太糟糕了！给我们办理入住的那个女孩态度极其恶劣，当时我们下去想拿点卫生纸，因为房间里完全没有。两张床的床上用品都闻起来有尿味，太恶心了！！！我们最后睡在停车场的卡车里……简直恶心透顶！！!
这大概是我这辈子见过最脏的酒店之一了。他们给我安排的第一个房间，冰箱都发霉了，床很脏，浴室也恶心透顶。于是我要求换房，结果第二个房间还是一样：梳妆台上一片狼藉，食物残渣、碎屑到处都是，还坏了，让人很不舒服。墙壁上都是污渍，地毯黏糊糊的，闻起来也很臭，泳池也很脏。我知道这是一家便宜酒店，但至少也应该保持干净吧。我以后再也不会去了。我以前经常住这里，那里的员工都很好，他们就是需要把酒店打扫干净点。太恶心了，地板也是黏的，你怎么能进到一个地板黏糊糊的房间里呢？还有地毯也是。
这是我一生中住过最差的酒店。
老板娘服务亲切
而且跟她反应房间吹风机跟电灯有故障
马上换一间给我
还请她儿子亲自带我去房间
并且帮我确认各项设施有无问题
再让我最后确认入住
我觉得态度真的满分
唯独饭店可能真的很久了
所以有些使用痕迹
感觉不常维护更新
但整体来说
是值得入住的
The hotel is extremely run-down. My son and I used the pool briefly, it is open to the general public, beyond guests. It's cleanliness quickly became a health and safety issue, as there were feces in the pool. More people were actually living there, than travelers staying there. The American Inn and Suites is not as advertised. But we made it through the night.
The hotel is in serious need of repair. Our entire floor smelled of dogs. The bathroom had broken towel racks hanging by one screw and tape holding the bathtub enclosure together. The bed was as hard as a rock. All the wood surfaces and even the door was scratched and worn. The elevator was smelly and dilapidated. The carpets in the room were worn through.
It seemed to be a party hotel for some, lots of smoking and drinking and shouting.
The staff were lovey if you could find them. Never again.
It smelled like cigarettes and cat urine. There were cockroaches on the floor and mold in the shower ceiling. The bed was not a real frame and looked unstable. We felt truly uncomfortable and unsafe to stay there and left.
First off, the lobby leaked from the ceiling. Twice. The room smelled absolutely HORRENDOUS; like dirty socks and dog piss, attempted to be masked by cheap men's cologne. The blankets -Oh, wait ... What blankets? They literally had two sheets as a blanket. Sad, we had to go buy a blanket for the weekend. Not sure if that's worse than the hellian children running around, screaming and stomping through the halls all hours of the night ... or the food that laid spilled in the hallway from 8pm until 11am the next morning. I'm usually not one to complain, but spend the extra money to go somewhere more comfortable.
No phone in the room, lock on room door broke, very little toilet laper, had to beg for more, no kleenex in room, several outlets did not work, no comforter for bed, had to ask for one. Kids running the halls at midnight, staff did not care. No working ice machine in entire hotel.