酒店回复: Hello Morten, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the issues mentioned to improve our services. We hope to have the opportunity to welcome you back in the future.
5.0分
商务出差
原文
翻译提供方：Google
不
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酒店回复: Hello Jesus,We appreciate your feedback and take your experience seriously. It’s important to us that our guests have a pleasant stay, and we value your insights on what went wrong. Your concerns will be shared with the relevant departments to ensure we continuously improve. Thank you for taking the time to share your thoughts.
3.0分
其他
原文
翻译提供方：Google
嗯
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酒店回复: Hello Janet,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.
4.0分
其他
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Stay was fine. My only question was why were rates doubled for this stay. I had to be in town for family event, and I usually stay here. When I asked why the rates were doubled, they did not know. Do you just randomly do that? There is no way this place is worth over $160 a night. I may rethink staying here next time.
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酒店回复: Hello connie,Thank you for sharing your feedback. We understand that pricing can be an important factor when choosing accommodations, and rates often fluctuate based on demand and local events. We appreciate your loyalty and hope you'll consider staying with us again in the future, as we always strive to provide a comfortable experience for all our guests. Please feel free to reach out to management for any further inquiries regarding your stay.
2.0分
家庭亲子
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Smell of mold/musty in room
Carpet was sticky/needed a deep cleaning
Paint chipping in the room
A lot of wear and tear in general at this facility as compared to our last stay there in 2020.
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酒店回复: Hello Weldon,Thank you for sharing your feedback about your recent stay. We appreciate your input regarding the condition of the room and will take it into consideration as we continuously evaluate our facilities and areas for improvement. Guest experiences help us enhance our offerings and maintain a comfortable environment for all to enjoy. We hope to have the opportunity to welcome you back in the future for a more pleasant stay.
2.0分
情侣出游
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The smell of the hallway and room was very musty and felt damp in the facility including our room. We had a jacuzzi in our room. The knob came off, and it looked broken down. The carpet was damp and tacky. For $150 a night I am disappointed.
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酒店回复: Hello Jaclyn, Thank you for sharing your feedback regarding your recent stay. We value your comments about the amenities and overall condition of the room. Your insights will help inform our ongoing maintenance and improvement efforts. We hope you’ll consider staying with us again in the future so you can experience the high standards we strive to uphold.
3.0分
其他
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Disappointed they showed 2 tvs but only 1
Planned this one day get away with my Wife. We wanted the King room with hot tub. Ive stayed in this room before and there was a tv in the sitting room and one in the bedroom where hot tub is located. This is also confirmed in the advertising, but there was no tv in the bedroom. This was a key factor in choosing this stay as we wanted to watch the Thursday night Packer game from the hot tub. Very disappointing
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酒店回复: Hello David,Thank you for sharing your experience. We understand how important it is to have the amenities you expect, especially for special occasions like yours. Your feedback regarding the television in the bedroom will be noted as we continually strive to offer accurate information in our listings. We appreciate your insights and hope you will consider staying with us again in the future for a more enjoyable experience.
4.0分
商务出差
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Nice with the exception of "breakfast" as their juice machine was down and there was nothing else to drink available for people who don't drink coffee. Wish they would have had another option.
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酒店回复: Dear Guest,Thank you for sharing your experience. We appreciate your feedback regarding the breakfast offerings, and we always strive to provide a variety of choices for our guests. Your input is valuable as we continue to review and enhance our amenities. We hope to welcome you back in the future for an even more satisfying stay.
1.0分
其他
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Absolutely horrible
So where to begin… the place smells like Mold, the carpet is nasty and sticky. Our window didn’t have net, they ran out of clean towels, the folds out bed didn’t have sheets so when we went to get some they gave us a sheet and blanket, told us they didn’t have pillows. They don’t clean your room daily. I could just keep going, let’s just we will never stay here again….
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酒店回复: Hello Lyubov, We appreciate your feedback and are sorry to hear about your experience. Our goal is to provide a comfortable stay, and it's clear we did not meet your expectations. While we understand your concerns regarding the room conditions and amenities, we value your insights as they help us improve. Thank you for sharing, and we hope you find a hotel that better suits your needs in the future.
房间设施等都比较旧，但也还算干净，早餐选择非常非常少，到达时泳池在维护不能使用，健身室也比较小，只有两个设备，不过总体来说性价比还过得去，比较适合预算有限的旅程
房间里的味道真的很难闻——床很好——早餐很差。
不
嗯
Stay was fine. My only question was why were rates doubled for this stay. I had to be in town for family event, and I usually stay here. When I asked why the rates were doubled, they did not know. Do you just randomly do that? There is no way this place is worth over $160 a night. I may rethink staying here next time.
Smell of mold/musty in room
Carpet was sticky/needed a deep cleaning
Paint chipping in the room
A lot of wear and tear in general at this facility as compared to our last stay there in 2020.
The smell of the hallway and room was very musty and felt damp in the facility including our room. We had a jacuzzi in our room. The knob came off, and it looked broken down. The carpet was damp and tacky. For $150 a night I am disappointed.
Disappointed they showed 2 tvs but only 1
Planned this one day get away with my Wife. We wanted the King room with hot tub. Ive stayed in this room before and there was a tv in the sitting room and one in the bedroom where hot tub is located. This is also confirmed in the advertising, but there was no tv in the bedroom. This was a key factor in choosing this stay as we wanted to watch the Thursday night Packer game from the hot tub. Very disappointing
Nice with the exception of "breakfast" as their juice machine was down and there was nothing else to drink available for people who don't drink coffee. Wish they would have had another option.
Absolutely horrible
So where to begin… the place smells like Mold, the carpet is nasty and sticky. Our window didn’t have net, they ran out of clean towels, the folds out bed didn’t have sheets so when we went to get some they gave us a sheet and blanket, told us they didn’t have pillows. They don’t clean your room daily. I could just keep going, let’s just we will never stay here again….