酒店回复: Our Management team is very particular about our guest’s comfortable stay. Guest’s satisfaction is very important to us. Make sure you talk to someone at Front Desk so we can help you more for your better stay.
4.0分
朋友出游
原文
翻译提供方：Google
缺乏餐厅....
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酒店回复: Dear Christine,We really appreciate you taking the time to write a review. Your satisfaction is very important to us and we look forward to welcoming you back again soon.Sincerely, Grand Vista Hotel and Suites
5.0分
其他
Wonderful people to work with I tried to get the date changed on my room and couldn’t get hold of ********* but the people who work there help me out
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酒店回复: Thank you so much for the perfect 10/10 rating! 🌟 We’re thrilled to know you had such a great stay with us. Your support means a lot to our team, and we hope to welcome you back again very soon! Warm regards, Grand Vista Hotel and Suites
3.0分
其他
Towels were to small bars of soap were terribly small it didn’t feel right inviting when entered no more be to great you and glad you are there.
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酒店回复: Thank you so much for the Feedback. Your support means a lot to our team, and we hope to welcome you back again very soon! Warm regards, Grand Vista Hotel and Suites
5.0分
其他
It was clean and still a good place to stay if you are wanting to see the quiet side of the Smokies.
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酒店回复: Thank you so much for the perfect 10/10 rating! 🌟 We’re thrilled to know you had such a great stay with us. Your support means a lot to our team, and we hope to welcome you back again very soon! Warm regards, Grand Vista Hotel and Suites
4.0分
情侣出游
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Coffee in room only for one person. Complimentary breakfast very minimal. Exceptionally clean hotel with lovely decor. A bit out of the way but no big deal. Green swimming pool.
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酒店回复: Thank you so much for the Feedback, We’re thrilled to know you had such a great stay with us. Your support means a lot to our team, and we hope to welcome you back again very soon! Warm regards, Grand Vista Hotel and Suites
3.0分
其他
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We were there on a Wed. and went in to get our room and there was no one anywhere. A sign said call for assistance. So, I picked up the phone, and it started ringing and then I heard a Hello. I then said Hello, and he said hello again and I said is there someone to help me sign in? Then he came out from the back and signed me in with no greeting just very business-like no personality. He gave me an approximately 1x3 inch receipt and said there were no hot items on the breakfast menu, and then went in the back where he originally came out. There were maybe 5 cars in the front when we got there. Not very many customers. The room was good. In the morning, we went to the breakfast area and there were no guests seen anywhere. We looked to see what was in the breakfast area and there were bags of cookies and some muffins and bread type bagels. A container of orange juice and a container of milk for the cereal and coffee. So, we went out for breakfast. When we left there was no one in the Lobby customers or manager anywhere. It was weird like a ghost town weird. There might have been 7cars when we left around 8:30 am.
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酒店回复: Thank you for staying with us.Warm regards, Grand Vista Hotel and Suites
5.0分
商务出差
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Room was exceptionally clean, spacious, and bed very comfortable. Check in was easy and facility was quiet with easy access to a State Road to reach mainstream eateries etc. The only drawback was facility exterior appeared unkempt which made me initially question if entire operation might be in disrepair. Thankfully this wasn't the case. Also parking lot lights were not on after dusk and made me feels bit vulnerable as a lone traveler. Otherwise, a restful stay for a better than average price!
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酒店回复: Thank you so much for the perfect 10/10 rating! 🌟 We’re thrilled to know you had such a great stay with us. Your support means a lot to our team, and we hope to welcome you back again very soon! Warm regards, Grand Vista Hotel and Suites
3.0分
其他
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My air conditioner was extremely loud. And the battery in the smoke detector decided to die at three in the morning and just beep. I ended up removing it because I asked them to replace it while I was out for the day and nobody did. The room wasn’t dirty, but it was definitely dated and so is the hotel.
1.0分
其他
The location is terrible, and the staff is unprofessional, providing poor service and never comeback again.
这个地方的条件很差，床单很脏，很皱，而且一切都能听到声音。我绝对不推荐它。
缺乏餐厅....
Wonderful people to work with I tried to get the date changed on my room and couldn’t get hold of ********* but the people who work there help me out
Towels were to small bars of soap were terribly small it didn’t feel right inviting when entered no more be to great you and glad you are there.
It was clean and still a good place to stay if you are wanting to see the quiet side of the Smokies.
Coffee in room only for one person. Complimentary breakfast very minimal. Exceptionally clean hotel with lovely decor. A bit out of the way but no big deal. Green swimming pool.
We were there on a Wed. and went in to get our room and there was no one anywhere. A sign said call for assistance. So, I picked up the phone, and it started ringing and then I heard a Hello. I then said Hello, and he said hello again and I said is there someone to help me sign in? Then he came out from the back and signed me in with no greeting just very business-like no personality. He gave me an approximately 1x3 inch receipt and said there were no hot items on the breakfast menu, and then went in the back where he originally came out. There were maybe 5 cars in the front when we got there. Not very many customers. The room was good. In the morning, we went to the breakfast area and there were no guests seen anywhere. We looked to see what was in the breakfast area and there were bags of cookies and some muffins and bread type bagels. A container of orange juice and a container of milk for the cereal and coffee. So, we went out for breakfast. When we left there was no one in the Lobby customers or manager anywhere. It was weird like a ghost town weird. There might have been 7cars when we left around 8:30 am.
Room was exceptionally clean, spacious, and bed very comfortable. Check in was easy and facility was quiet with easy access to a State Road to reach mainstream eateries etc. The only drawback was facility exterior appeared unkempt which made me initially question if entire operation might be in disrepair. Thankfully this wasn't the case. Also parking lot lights were not on after dusk and made me feels bit vulnerable as a lone traveler. Otherwise, a restful stay for a better than average price!
My air conditioner was extremely loud. And the battery in the smoke detector decided to die at three in the morning and just beep. I ended up removing it because I asked them to replace it while I was out for the day and nobody did. The room wasn’t dirty, but it was definitely dated and so is the hotel.
The location is terrible, and the staff is unprofessional, providing poor service and never comeback again.