酒店回复: On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our construction is expecting to run through the end of 2025, and we can't wait to show off our new hotel rooms! Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
酒店回复: On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
酒店回复: On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
5.0分
其他
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We enjoyed our overnight at Boomtown as part of a larger road trip over Thanksgiving week. I've passed Boomtown dozens of times in my life driving on interstate 80, and was always curious and intrigued as it has a lot of exterior character and just looks like a fun place from the freeway. We appreciated that the resort was pet-friendly. and dinner at Mel's was a fun experience with the cool retro vibe and 50's nostalgia. The room was spacious and clean.
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酒店回复: Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
1.0分
家庭亲子
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Customers service suck badly complaining about me getting water bottle when it’s only 6 small water bottle. house keeping really suck badly close at 5pm. Please do better
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酒店回复: On behalf of our entire team, I would like to apologize for not exceeding your expectations. We provide all of our guests with 2 complimentary waters, and we have more available for purchase at the gift shop. We also have housekeeping available daily from 9am-11pm. The office closes at 5 pm, but you can reach the front desk for all housekeeping requests. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
1.0分
其他
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They had me in a room on the 2nd floor. I do not take elevators due to getting stuck in one. You can't take the stairs as they have the doors locked at each level!
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酒店回复: On behalf of our entire team, I would like to apologize for not exceeding your expectations. For everyone's safety, the stairwell locks behind you to prevent guests from re-entering the building in an emergency. This is a standard safety feature. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
3.0分
其他
No valet. 1st night no hot water. 1/2 the hotel freezing. Steak house fantastic. The maintenance crew phenomenal. Fixed hot water issue.
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酒店回复: On behalf of our entire team, I would like to apologize for not exceeding your expectations. I'm very sorry for the issues you encountered during your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
4.0分
朋友出游
Hotel was nice but a long walk to the rooms, and this was the 1st best western that had no breakfast
4.0分
家庭亲子
Everything you would expect from a well run business was their priority.
It was comfortable and had anything you might want anytime of the day or night.
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酒店回复: Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
我们订了两房套间。房间非常宽敞干净。两间卧室都带有独立卫生间。客厅很大，厨房配有冰箱和微波炉。阳台更是锦上添花。
现在，2025 年 2 月，由于装修，不是入住 Boomtown 的好时机。
在我们入住期间，他们正在重新粉刷泳池甲板，导致走廊里充满了浓重的烟雾。
此外，外面温度低于 40 度，但出于某种原因，我们需要打开空调。可能是走廊里的暖气从门下渗了进来。
我想以后会好起来的。只是目前的住宿条件不是很好。
他们给我们的房间太臭了！当我们联系酒店前台换房时，他们说没有其他空房了，然后粗鲁地挂断了电话。我们在网上查了空房情况，发现有很多空房间。
我们直接去了前台，他们终于给了我们一间更合理、更干净的房间。
失望
房间里没有订餐所需的客房服务代码，前台 30 多分钟都没人帮我找到。床也不是很舒服。电视只有投屏选项，但不能用。
We enjoyed our overnight at Boomtown as part of a larger road trip over Thanksgiving week. I've passed Boomtown dozens of times in my life driving on interstate 80, and was always curious and intrigued as it has a lot of exterior character and just looks like a fun place from the freeway. We appreciated that the resort was pet-friendly. and dinner at Mel's was a fun experience with the cool retro vibe and 50's nostalgia. The room was spacious and clean.
Customers service suck badly complaining about me getting water bottle when it’s only 6 small water bottle. house keeping really suck badly close at 5pm. Please do better
They had me in a room on the 2nd floor. I do not take elevators due to getting stuck in one. You can't take the stairs as they have the doors locked at each level!
No valet. 1st night no hot water. 1/2 the hotel freezing. Steak house fantastic. The maintenance crew phenomenal. Fixed hot water issue.
Hotel was nice but a long walk to the rooms, and this was the 1st best western that had no breakfast
Everything you would expect from a well run business was their priority.
It was comfortable and had anything you might want anytime of the day or night.