酒店回复: Dear Satoshi, Thank you for taking the time to share your detailed experience. It is evident that, while the front desk staff demonstrated kindness, your overall stay did not fulfill expectations regarding comfort and convenience. We are committed to providing our guests with the highest standards of cleanliness and comfort. This includes conducting thorough deep cleaning of our rooms after accommodating both pets and long-term guests, ensuring that our suites are allergen-free and welcoming. We understand that housekeeping fell short during your stay, which impacted your experience. We will ensure proper maintenance and regular upkeep for all guests moving forward. Thank you for bringing this to our attention, and we sincerely hope you will consider giving us another opportunity to enhance your experience in the future.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
坏的
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酒店回复: Dear Guest,Thank you for taking a moment to share your thoughts. We are sorry to hear that your experience did not meet your expectations. Guest feedback is essential to how we continue to improve, and your comments have been noted and shared with our team. We hope you will consider giving us another chance in the future, as we would welcome the opportunity to provide a more enjoyable and comfortable stay.Sincerely,Hotel Management
1.0分
商务出差
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The room smell like smoke, It was suppose to be nonsmoking. People walking above our room all night long. People yelling in the hallway. Reported to front desk, it felt liked nothing got done.
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酒店回复: Dear Guest, Thank you for sharing your experience. We regret that your stay was disturbed by noise and that your room did not meet expectations. Your feedback has been shared with our team to ensure closer attention to maintaining a peaceful environment for all guests. Also, we have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. We hope you will allow us another opportunity to provide a more comfortable and relaxing stay.Sincerely,Hotel Management
5.0分
其他
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The best part about this property is the person named cheddar and I don’t mean the money I mean the cheese she also goes by shredder. She is tiny but mighty a sweetheart, but also knows how to make sure you mind your ps and cues in all situations. I highly recommend going on any day of the week your heart desires because not a single person there is rude or mean or treat you like you’re less than the most important person when you walk into that lobby. The prices are perfect. The beds are comfortable and the TVs are huge 4K televisions that you can also plug a Roku in to make yourself feel more at home. I go here every single week when I’m in Seattle I would not go anywhere else to stay this place feels like home away from home and I cannot think of another place. I’d rather be when I’m working 15 hour days.
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酒店回复: Dear Guest, Thank you so much for your kind words about Extended Stay America! We’re truly delighted to know your stays with us feel like a home away from home. It’s wonderful to hear that our team, especially Cheddar, made such a lasting impression with her warmth and attentiveness. We’ll be sure to share your kind words with her and the rest of the team, as they’ll be thrilled to know they made your visits so special. We’re also glad that you enjoy the comfort of our rooms and amenities. It’s always a pleasure to welcome you back, and we look forward to making each of your stays even more enjoyable.Sincerely,Hotel Management
3.0分
家庭亲子
Heater was noisy. Not much to breakfast. No dining room.Had to go get hair dryer. Plenty of room and full kitchen.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad you enjoyed the spacious room and full kitchen. However, we’re sorry to hear about the noise issue you experienced with the heater and the inconvenience with breakfast. Your comments help us improve, and we’ll be sure to review these areas with our team. Your satisfaction is of great importance to us, and we genuinely hope you will reconsider and give us another opportunity to exceed your expectations. We wish you the very best on your travels and look forward to your return.Sincerely,Hotel Management
1.0分
其他
The rooms were old and had lots of stains on the carpet and smelled like smoke. The free breakfast had only
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We regret that your experience did not meet expectations and that the room condition and breakfast selection left you disappointed. Your comments will be shared with our housekeeping and management teams to ensure improvements are made where needed. We hope you might consider giving us another opportunity to provide a fresher and more enjoyable stay.Sincerely,Hotel Management
4.0分
其他
The parking lot has plenty of spaces and is well lit. The room was clean. The staff were great.
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酒店回复: Dear Judith,Thank you for choosing Extended Stay America. It really means a lot to hear that the parking area felt safe and convenient for you; that’s something we care about. We’re also glad your room was clean and comfortable, and our housekeeping team will be happy to hear your kind words. Most of all, we appreciate your warm feedback about our staff. We truly enjoyed having you with us and hope to welcome you back again soon.Sincerely,Hotel Management
3.0分
情侣出游
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Breakfast was only coffee and oatmeal packets. No muffins or granola bars as advertised.
Our room was wheelchair accessible. The shower had no lip to prevent water leaking out, so the entire floor was flooded. My partner slipped and fell and hurt himself. Make sure to request a non-ADA room if you are able!!!
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酒店回复: Dear Anna,Thank you for sharing your feedback. We sincerely apologize for the inconvenience your partner experienced and for the issues with the room and breakfast. Safety and comfort are top priorities, and we regret that your stay did not reflect our standards. We appreciate your observations regarding accessibility features, as they help us better guide future guests and review our accommodations for safety and usability. While certain limitations exist with specific room designs, your comments will inform ongoing improvements. We hope you will consider giving us another opportunity to provide a safer, more comfortable, and fully satisfying experience in the future.Sincerely,Hotel Management
3.0分
其他
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Listing needs more info on rooms
The room was a great size, had a little kitchen in it but we checked in late and there was absolutely no cups or coffee pot in the room. Normal ammenities needed to he requested from the front desk and we were beyond tired when we got there.
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酒店回复: Dear Edward,Thank you for taking the time to share your experience. We’re pleased to hear you found the room spacious and comfortable. However, we apologize for the inconvenience of not having essential items readily available upon your late arrival, and we understand how this affected your evening. Your feedback regarding the listing and amenities has been noted and will help improve clarity for future guests. We hope you will consider staying with us again, giving us the opportunity to provide a smoother, more seamless experience and ensure your next visit is as comfortable as possible.Sincerely,Hotel Management
3.0分
商务出差
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They would not provide wifi without me releasing my email for their advertising. I did that and there was still no wifi. No USB charging ports in the room like all modern hotels provide. The breakfast was unlike what they advertised and probably the worst I've ever had in a hotel. The only offerings were instant oatmeal packets that I could make in a coffee cup or tiny, dry old chocolate muffins. Icky!
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酒店回复: Dear Paul, Thank you for taking the time to share your feedback. We regret any inconvenience that affected your stay, including the issues with Wi-Fi. Our guests count on uninterrupted wireless access; therefore, we are sorry for the interruption of service during your stay. Thank you for bringing this to our attention, and we appreciate your patience. Additionally, our complimentary grab-and-go breakfast is intended to offer a quick and convenient start to the day; however, we understand that this did not meet your expectations. Your comments are valuable, and we will review ways to improve this offering to ensure a better start to the day for our guests. We hope future stays are far more comfortable and enjoyable.Sincerely, Hotel Management
前台小姐人很好，但她不在前台，所以你得打电话联系她。工作人员不多，而且似乎忙着洗毛巾之类的工作。尽管住了两个星期，却没有提供房间清洁服务。因为允许携带猫狗，所以房间气味很难闻，对过敏体质的人要小心。酒店感觉不太干净，所以我没有使用自助早餐。房间里的大功率风扇和冰箱都很吵。房间里的风扇据说会在晚上10:30到早上6:30自动关闭，但你必须自己关掉冰箱才能睡着。墙壁很薄，所以你可以很容易地听到邻居的鼾声和电视噪音。附近有一家7-11便利店，但通往便利店的楼梯很脏。
坏的
The room smell like smoke, It was suppose to be nonsmoking. People walking above our room all night long. People yelling in the hallway. Reported to front desk, it felt liked nothing got done.
The best part about this property is the person named cheddar and I don’t mean the money I mean the cheese she also goes by shredder. She is tiny but mighty a sweetheart, but also knows how to make sure you mind your ps and cues in all situations. I highly recommend going on any day of the week your heart desires because not a single person there is rude or mean or treat you like you’re less than the most important person when you walk into that lobby. The prices are perfect. The beds are comfortable and the TVs are huge 4K televisions that you can also plug a Roku in to make yourself feel more at home. I go here every single week when I’m in Seattle I would not go anywhere else to stay this place feels like home away from home and I cannot think of another place. I’d rather be when I’m working 15 hour days.
Heater was noisy. Not much to breakfast. No dining room.Had to go get hair dryer. Plenty of room and full kitchen.
The rooms were old and had lots of stains on the carpet and smelled like smoke. The free breakfast had only
The parking lot has plenty of spaces and is well lit. The room was clean. The staff were great.
Breakfast was only coffee and oatmeal packets. No muffins or granola bars as advertised.
Our room was wheelchair accessible. The shower had no lip to prevent water leaking out, so the entire floor was flooded. My partner slipped and fell and hurt himself. Make sure to request a non-ADA room if you are able!!!
Listing needs more info on rooms
The room was a great size, had a little kitchen in it but we checked in late and there was absolutely no cups or coffee pot in the room. Normal ammenities needed to he requested from the front desk and we were beyond tired when we got there.
They would not provide wifi without me releasing my email for their advertising. I did that and there was still no wifi. No USB charging ports in the room like all modern hotels provide. The breakfast was unlike what they advertised and probably the worst I've ever had in a hotel. The only offerings were instant oatmeal packets that I could make in a coffee cup or tiny, dry old chocolate muffins. Icky!