酒店回复: Dear Satoshi, Thank you for taking the time to share your detailed experience. It is evident that, while the front desk staff demonstrated kindness, your overall stay did not fulfill expectations regarding comfort and convenience. We are committed to providing our guests with the highest standards of cleanliness and comfort. This includes conducting thorough deep cleaning of our rooms after accommodating both pets and long-term guests, ensuring that our suites are allergen-free and welcoming. We understand that housekeeping fell short during your stay, which impacted your experience. We will ensure proper maintenance and regular upkeep for all guests moving forward. Thank you for bringing this to our attention, and we sincerely hope you will consider giving us another opportunity to enhance your experience in the future.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
坏的
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酒店回复: Dear Guest,Thank you for taking a moment to share your thoughts. We are sorry to hear that your experience did not meet your expectations. Guest feedback is essential to how we continue to improve, and your comments have been noted and shared with our team. We hope you will consider giving us another chance in the future, as we would welcome the opportunity to provide a more enjoyable and comfortable stay.Sincerely,Hotel Management
3.0分
情侣出游
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Breakfast was only coffee and oatmeal packets. No muffins or granola bars as advertised.
Our room was wheelchair accessible. The shower had no lip to prevent water leaking out, so the entire floor was flooded. My partner slipped and fell and hurt himself. Make sure to request a non-ADA room if you are able!!!
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酒店回复: Dear Anna,Thank you for sharing your feedback. We sincerely apologize for the inconvenience your partner experienced and for the issues with the room and breakfast. Safety and comfort are top priorities, and we regret that your stay did not reflect our standards. We appreciate your observations regarding accessibility features, as they help us better guide future guests and review our accommodations for safety and usability. While certain limitations exist with specific room designs, your comments will inform ongoing improvements. We hope you will consider giving us another opportunity to provide a safer, more comfortable, and fully satisfying experience in the future.Sincerely,Hotel Management
3.0分
其他
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Listing needs more info on rooms
The room was a great size, had a little kitchen in it but we checked in late and there was absolutely no cups or coffee pot in the room. Normal ammenities needed to he requested from the front desk and we were beyond tired when we got there.
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酒店回复: Dear Edward,Thank you for taking the time to share your experience. We’re pleased to hear you found the room spacious and comfortable. However, we apologize for the inconvenience of not having essential items readily available upon your late arrival, and we understand how this affected your evening. Your feedback regarding the listing and amenities has been noted and will help improve clarity for future guests. We hope you will consider staying with us again, giving us the opportunity to provide a smoother, more seamless experience and ensure your next visit is as comfortable as possible.Sincerely,Hotel Management
3.0分
商务出差
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They would not provide wifi without me releasing my email for their advertising. I did that and there was still no wifi. No USB charging ports in the room like all modern hotels provide. The breakfast was unlike what they advertised and probably the worst I've ever had in a hotel. The only offerings were instant oatmeal packets that I could make in a coffee cup or tiny, dry old chocolate muffins. Icky!
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酒店回复: Dear Paul, Thank you for taking the time to share your feedback. We regret any inconvenience that affected your stay, including the issues with Wi-Fi. Our guests count on uninterrupted wireless access; therefore, we are sorry for the interruption of service during your stay. Thank you for bringing this to our attention, and we appreciate your patience. Additionally, our complimentary grab-and-go breakfast is intended to offer a quick and convenient start to the day; however, we understand that this did not meet your expectations. Your comments are valuable, and we will review ways to improve this offering to ensure a better start to the day for our guests. We hope future stays are far more comfortable and enjoyable.Sincerely, Hotel Management
2.0分
其他
Shower head was broken. Table almost collapsed. Wife was not able to operate the recliner.
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酒店回复: Dear James,Thank you for your recent visit and your feedback. We sincerely apologize for the issues you experienced during your stay with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention, as we continually strive to improve. We value you as a frequent guest and would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand. Thank you again, and we wish you all the best.Sincerely,Hotel Management
4.0分
商务出差
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Always clean. I make this my choice of stay once every month for business. Not a choice of stay if you are looking for breakfast. They only provide muffins and coffee.
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酒店回复: Dear Natonya,Thank you for being our guest and for taking the time to share your feedback about your stay at Extended Stay America. We're delighted to know that you've chosen us for your monthly business trips and appreciate your kind words about our consistently clean accommodations. We also value your comments regarding our breakfast offerings; while our grab-and-go breakfast includes coffee and muffins, we understand this may not meet everyone's expectations, and your feedback helps us as we look for ways to enhance our guest experience. We truly appreciate your continued loyalty and look forward to welcoming you back next month.Sincerely,Hotel Management
3.0分
家庭亲子
The property is a little dated. There was a cleaning smell in the rooms and the hallway. Location was good and the beds were comfortable.
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酒店回复: Dear BRIAN, Thank you for sharing your feedback. We are glad the convenient location and comfortable beds added to your stay. We also appreciate your observations about the property’s condition and the cleaning aroma, which will be addressed as we continue enhancing our guest experience. We look forward to welcoming you back and providing an even more refreshed and enjoyable stay.Sincerely,Hotel Management
5.0分
其他
The staff is extremely nice. It’s very quiet. There’s access to a 7-11 and a jack in the box within 100 yards from the lobby entrance.
3.0分
其他
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The front desk clerk was very friendly and helpful. She should not have had to be helpful about the fact that my room had not been made up, and move me to a different room.
The hotel is celebrating 30 years, and it looks like they haven't refreshed much in all that time. Everything was a little on the ragged side. I doubt I will stay here again.
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酒店回复: Dear Simore,We appreciate your kind words about our front desk team and apologize for the inconvenience you experienced with your room. We understand that the condition of the property did not meet your expectations, and we are actively reviewing ways to refresh and improve the guest experience. Your feedback is valuable, and we’re taking steps to ensure future stays are more comfortable and seamless. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
前台小姐人很好，但她不在前台，所以你得打电话联系她。工作人员不多，而且似乎忙着洗毛巾之类的工作。尽管住了两个星期，却没有提供房间清洁服务。因为允许携带猫狗，所以房间气味很难闻，对过敏体质的人要小心。酒店感觉不太干净，所以我没有使用自助早餐。房间里的大功率风扇和冰箱都很吵。房间里的风扇据说会在晚上10:30到早上6:30自动关闭，但你必须自己关掉冰箱才能睡着。墙壁很薄，所以你可以很容易地听到邻居的鼾声和电视噪音。附近有一家7-11便利店，但通往便利店的楼梯很脏。
坏的
Breakfast was only coffee and oatmeal packets. No muffins or granola bars as advertised.
Our room was wheelchair accessible. The shower had no lip to prevent water leaking out, so the entire floor was flooded. My partner slipped and fell and hurt himself. Make sure to request a non-ADA room if you are able!!!
Listing needs more info on rooms
The room was a great size, had a little kitchen in it but we checked in late and there was absolutely no cups or coffee pot in the room. Normal ammenities needed to he requested from the front desk and we were beyond tired when we got there.
They would not provide wifi without me releasing my email for their advertising. I did that and there was still no wifi. No USB charging ports in the room like all modern hotels provide. The breakfast was unlike what they advertised and probably the worst I've ever had in a hotel. The only offerings were instant oatmeal packets that I could make in a coffee cup or tiny, dry old chocolate muffins. Icky!
Shower head was broken. Table almost collapsed. Wife was not able to operate the recliner.
Always clean. I make this my choice of stay once every month for business. Not a choice of stay if you are looking for breakfast. They only provide muffins and coffee.
The property is a little dated. There was a cleaning smell in the rooms and the hallway. Location was good and the beds were comfortable.
The staff is extremely nice. It’s very quiet. There’s access to a 7-11 and a jack in the box within 100 yards from the lobby entrance.
The front desk clerk was very friendly and helpful. She should not have had to be helpful about the fact that my room had not been made up, and move me to a different room.
The hotel is celebrating 30 years, and it looks like they haven't refreshed much in all that time. Everything was a little on the ragged side. I doubt I will stay here again.