酒店回复: Thank you for taking the time to share your feedback. We're glad to hear that, overall, your experience was positive and that you found the accommodations to meet expectations for the price category.We sincerely apologize for the unpleasant odor you encountered in your room. That’s certainly not the standard we aim to provide, and we’ve shared your comments with our housekeeping and maintenance teams to investigate and address the issue. Your suggestion about cosmetic updates is also appreciated, and we’ll keep that in mind as we continue to improve our guest experience.We understand that breakfast preferences can vary, especially for guests traveling internationally, and we appreciate your honest feedback on that as well. We’re always looking for ways to enhance variety and freshness.Thank you again for your helpful insights. We hope to have the opportunity to welcome you back and provide an even better experience in the future.
3.0分
家庭亲子
原文
翻译提供方：Google
我们到达酒店后，由于电梯无法使用，他们给我提供了三楼的一间房间。
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酒店回复: Thank you for your feedback. We apologize for the inconvenience caused by the elevator being out of service during your stay. We understand how frustrating it can be, especially when assigned to a higher floor. Our team should have better communicated this at check-in and offered alternative options when possible. We appreciate your patience and will use your comments to help improve our guest experience moving forward.
1.0分
其他
原文
翻译提供方：Google
糟糕，非常糟糕，我不得不换房间
房间气味难闻，卫生条件极差
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酒店回复: Thank you for sharing your feedback. We're very sorry to hear about the unpleasant experience you had during your stay. We sincerely apologize for the odor and hygiene issues you encountered, and we understand how frustrating that must have been.Please know that your comments have been shared with our housekeeping and maintenance teams so that we can investigate and address the concerns promptly. Guest comfort and cleanliness are very important to us, and we are committed to making improvements where needed.We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a better experience in the future.
5.0分
商务出差
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Clean rooms and bathroom extra towels, comy nice queen bed, friendly staff, good breakfast, close to shopping and stores plus safe area and convienient for every thing you need. Friendly reception fast check in and check out, i do recommend it for business trips with or without family.
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酒店回复: Thank you for your ratings in regards to your stay at the Comfort Inn Feasterville - Trevose. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
2.0分
情侣出游
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If I wasn't so tired, I would've driven home. We had a late night in the area and preferred not to drive the 1.5 hours home in the rain. The room had a dank smell, the chair in the room was super gross -- very worn down with stains -- there were a few mosquitos in the room and we saw roaches in the bathroom the following morning. Woke up to loud arguing outside of the place (which is where our window was) in the wee hours of the morning. The people drove away but came back shouting again before heading inside. Also, they require an additional $100 deposit paid separately for the room, which I paid but it was a bit unexpected. Usually, there's a hold on the card that's released when you check out. I was told the deposit would be refunded in 5-6 business days if using a credit card... sketchy but we did it.
Ultimately, this is not the least expensive place I've ever stayed, but it felt like it. I wouldn't stay here again or recommend it.
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酒店回复: Thank you for sharing your feedback. I regret to hear about the challenges you experienced during your stay, including the odor, condition of the chair, and the pests you mentioned. These issues do not reflect the standards we strive to maintain, and I have addressed them directly with our housekeeping and maintenance teams. I’m also sorry for the late-night disturbance you encountered guest comfort and a restful environment are priorities for us.Regarding the security deposit, I want to clarify: our hotel releases the hold immediately when a guest checks out. However, the additional time for the funds to appear back in your account is determined by your bank or credit card company, not the hotel. I understand how frustrating that can feel, and I appreciate your patience as the transaction clears on their end.Your comments are valuable to us, and I will use them to help guide improvements across our property. I’m sorry we fell short of expectations during your visit, and I do hope you’ll consider giving us another opportunity in the future.
1.0分
其他
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Late breakfast on weekends. No coffee 24/7 unlike all other choice hotels I’ve stayed at. Hotel reeks of pot. None of the doors locked overnight. Furniture in room was torn and smelled of mold/mildew and body odor. Lights missing or just not working. Toilet was made for a child, pretty much felt like I was sitting on the floor. Plus it was loose. The shower had hot water though.
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酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry that your stay did not meet expectations.To clarify, we do serve coffee daily until 10 p.m., though we currently do not offer 24-hour service. On weekends, our breakfast runs later to give guests the option to sleep in and enjoy a more relaxed morning. I understand this may not have matched your preferences.Your concerns about cleanliness, maintenance, and security are especially important to us. I have addressed these with our housekeeping and maintenance teams, and we are taking steps to ensure improvements are made. The safety and comfort of our guests remain our top priority.While I’m glad you were satisfied with the hot water in the shower, I know we fell short in many other areas. I hope you will consider giving us another chance to provide you with the experience you expect and deserve.
3.0分
家庭亲子
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The lobby didnt look like the picture, the room smelled like dirty feet, at one point the elevator smelled like trash. the room itself was clean but the smell was rough
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酒店回复: Thank you for your feedback. While I’m glad to hear you found the room clean, I regret that unpleasant odors in both the room and elevator affected your overall experience. That is not the impression we want to leave with our guests.We are already addressing the concerns you mentioned with our housekeeping and maintenance teams to ensure this does not happen again. I also appreciate your comment about the lobby photos - we will review them to ensure they accurately reflect the property.Your comfort matters to us, and I hope you’ll consider giving us another opportunity to provide you with a more positive stay.
设施：稍有年代感
卫生：还可以
环境：还可以
服务：还可以
位置方便，停车场大，之前住过，周边商店多，价格算是比较公道，早餐简单正常的美式早餐
还可以吧，就是早餐太差劲了，简直不能看。
以这个价格来说，我们很满意。酒店设施齐全，能满足我们的所有需求。
住宿条件符合这个价位的标准。你不会想到这是一家四星级酒店。房间里的气味（油烟味、油炸锅味和灰烬味）需要改进。其他方面，只要巧妙地进行一些装饰，就能达到合理的水平。早餐似乎到处都一样，在美国待了两周后，对我来说太单调了。还有很大的改进空间（至少从欧洲人的角度来看）。不过，总的来说，还是不错的。
我们到达酒店后，由于电梯无法使用，他们给我提供了三楼的一间房间。
糟糕，非常糟糕，我不得不换房间
房间气味难闻，卫生条件极差
Clean rooms and bathroom extra towels, comy nice queen bed, friendly staff, good breakfast, close to shopping and stores plus safe area and convienient for every thing you need. Friendly reception fast check in and check out, i do recommend it for business trips with or without family.
If I wasn't so tired, I would've driven home. We had a late night in the area and preferred not to drive the 1.5 hours home in the rain. The room had a dank smell, the chair in the room was super gross -- very worn down with stains -- there were a few mosquitos in the room and we saw roaches in the bathroom the following morning. Woke up to loud arguing outside of the place (which is where our window was) in the wee hours of the morning. The people drove away but came back shouting again before heading inside. Also, they require an additional $100 deposit paid separately for the room, which I paid but it was a bit unexpected. Usually, there's a hold on the card that's released when you check out. I was told the deposit would be refunded in 5-6 business days if using a credit card... sketchy but we did it.
Ultimately, this is not the least expensive place I've ever stayed, but it felt like it. I wouldn't stay here again or recommend it.
Late breakfast on weekends. No coffee 24/7 unlike all other choice hotels I’ve stayed at. Hotel reeks of pot. None of the doors locked overnight. Furniture in room was torn and smelled of mold/mildew and body odor. Lights missing or just not working. Toilet was made for a child, pretty much felt like I was sitting on the floor. Plus it was loose. The shower had hot water though.
The lobby didnt look like the picture, the room smelled like dirty feet, at one point the elevator smelled like trash. the room itself was clean but the smell was rough