酒店回复: Hello DAVID,Gracias por su comentario positivo sobre su estancia. Nos alegra saber que disfrutó de su tiempo con nosotros. Valoramos su opinión y esperamos que nos visite nuevamente para seguir ofreciendo experiencias agradables. Su satisfacción es importante y siempre buscamos mejorar.
5.0分
商务出差
Great customer service. Easy check in. Room was clean. This is the hotel we stay in when we come to Crossville.
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酒店回复: Dear Michelle,Thank you for your kind words and continued trust in us. We’re pleased to know that our customer service, smooth check-in process, and clean rooms consistently meet your expectations. It’s always a pleasure to welcome you back each time you visit.Best regards,Management Team
5.0分
其他
Amazing service, room was clean and was as advertised. Also great water pressure in the showers. Really enjoyed my stay
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酒店回复: Dear Michael,Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed your stay and appreciated the clean room, accurate amenities, and great shower experience. Your satisfaction means a lot to us, and we look forward to welcoming you again soon.Best regards,Management Team
3.0分
其他
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Staff was very nice and breakfast was really good, better than most places. But the bathtub didn’t work and I wanted to give my handicapped dependent a bath and asked for a room with a tub expressly. Also, the fridge was off when we arrived, so it wasn’t cold, and I wasn’t able to transfer the food from my cooler, and lost some food because of this. Nice room though, comfy beds.
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酒店回复: Dear Danielle,Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our friendly staff, comfortable rooms, and breakfast offerings. However, we sincerely apologize for the issues you experienced with the bathtub and refrigerator — especially given the importance of the tub for your dependent’s needs and the inconvenience of losing food. Your comments have been shared with our maintenance team to ensure that these issues are promptly corrected, and we’ll also review our room preparation procedures to prevent similar situations in the future.Best Regards,Management Team
5.0分
家庭亲子
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The room was enormous and the beds comfortable so we enjoyed our night. Breakfast had lots of options but none were particularly healthy. I do wish that the cereal choices included a healthy choice with some bran or granola available. Fruit loops and sugared flakes don’t work for me.
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酒店回复: Dear Sara,Thank you for sharing your thoughtful feedback. We’re so pleased to hear that you enjoyed your spacious room and found the beds comfortable — we’re glad you had a pleasant night’s rest. We also appreciate your comments about our breakfast selection. Your suggestion to include healthier options such as bran or granola cereals is an excellent one, and we’ll be sure to share it with our breakfast team as we continue to improve our offerings to better meet our guests’ preferences.Best Regards,Management Team
2.0分
其他
Room smelled, elevator broke down,couldn’t get breakfast,we have stayed there several times, but it seems like it has changed a lot.want stay there any more.
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酒店回复: Dear Marie,Thank you for your continued loyalty and for taking the time to share your feedback. We’re truly sorry to hear that your recent stay did not meet the standards you’ve experienced with us in the past. Please accept our sincere apologies for the odor in your room, the elevator issue, and the inconvenience of not being able to enjoy breakfast. We understand how disappointing this must have been, especially as a returning guest. Your comments have been shared with our housekeeping, maintenance, and breakfast teams so that these issues can be promptly addressed.Sincerely,Management Team
1.0分
其他
Every night when I came back I couldn’t get in and had to have my key programmed. Last day I was there elevator didn’t work which was difficult with my asthma.
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酒店回复: Dear Melissa,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered with your room key and the elevator during your stay. Having to repeatedly reprogram your key must have been frustrating, and we understand how challenging it was for you when the elevator was out of service, especially given your asthma. Please know that your feedback has been shared with our maintenance team to address both issues immediately and ensure they do not happen again.Sincerely,Management Team
位置不错，在高速公路边上，房间挺大，干净整洁，停车方便，前台服务态度非常好，旅行中总是选择该连锁酒店，性价比较好。
我每次来这里都住这。来Crossville好几次了，这绝对是最好的住宿地点。员工总是很友好，地理位置优越，价格也合理。我强烈推荐这里 :-)
干净卫生，服务很贴心
不错的酒店
Great customer service. Easy check in. Room was clean. This is the hotel we stay in when we come to Crossville.
Amazing service, room was clean and was as advertised. Also great water pressure in the showers. Really enjoyed my stay
Staff was very nice and breakfast was really good, better than most places. But the bathtub didn’t work and I wanted to give my handicapped dependent a bath and asked for a room with a tub expressly. Also, the fridge was off when we arrived, so it wasn’t cold, and I wasn’t able to transfer the food from my cooler, and lost some food because of this. Nice room though, comfy beds.
The room was enormous and the beds comfortable so we enjoyed our night. Breakfast had lots of options but none were particularly healthy. I do wish that the cereal choices included a healthy choice with some bran or granola available. Fruit loops and sugared flakes don’t work for me.
Room smelled, elevator broke down,couldn’t get breakfast,we have stayed there several times, but it seems like it has changed a lot.want stay there any more.
Every night when I came back I couldn’t get in and had to have my key programmed. Last day I was there elevator didn’t work which was difficult with my asthma.