Hair in sink, floor desk and in toilet.floors and fridge were dirty.
2nd room was a little cleaner, needed cleaning which we did yourselves
1.0分
家庭亲子
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We booked our room for two for king bed and booked thru *******. I have had good experience with ******* bookings and Wyndham and Baymont have a good name So we booked with *******.
We even checked in online prior to arriving at the property and we even gave our arrival time and we came at 9.30 pm.
The lobby was closed for safety reasons and we understand that.
But the check in lady was most incompetent and seem as though she was struggling with the booking. She made all three of us wait outside the lobby in a tiny foyer.when we asked her what the problem was after she fidgeted around on the computer, she said she is making sure the rooms are not dirty😩 so I said you know we have reserved rooms paid for and you don’t know if the rooms are clean? She made us wait for 35-40 minutes and then disappeared. Apparently to check the rooms. Arrived 10 mins later and said that we have two queen beds bedroom with no extra charge.
So went to the room. Room was not that fresh but we were tired and took her word for it that the room was clean. Well one bed was ok the other one looked as though some one had not bothered to put fresh sheets. It was a bit dirty on top yellow piece for the door of the bed. Balcony was dirty. The balcony was dirty.
The bathroom was with toilet cistern cover cracked and patched up. 😡😡😡 WIFI DID NOT WORK
WE COMPLAINED BUT THEY JUST SAID SORRY.
We never saw any cleaning staff.
Will never book there again. Horrible experience
5.0分
情侣出游
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The property was clean and seemed to be well kept up although a little dated. Oh, let him Larry. My only complaint is that the water pressure was a little low in the shower. But that was a minor thing. Enjoyed our stay, comfortable man.
1.0分
情侣出游
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We were there for about 3 hours. The smell was bad when we walked in and then when we started seeing roaches in our room we decided it was time to go. Will never stay here again. Should be paid for even going in this place.
1.0分
其他
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To start off my room had roaches. The free breakfast was a waffle maker, cupcakes, apple juice boxes, & coffee. The bed linens were nice. The frontdesk clerk took down notes but did not offer any type of room discount. Would NEVER stay there again.
3.0分
其他
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So far I have seen 2 bugs crawling around.
They can see I'm an older man and put me on the second floor without asking me. She didn't say it was upstairs. I just didn't feel like going back to the desk. I just called the front desk at 930 pm No Answer. I was going to give them a chance to explain. Definitely not recommend
1.0分
其他
This facility did not appear to be safe, well maintained, and seemed to have permanent residents
非常好
我在库克维尔的贝蒙特酒店度过了一个非常愉快的周末，工作人员也很棒！
房间的清洁度不是最好的，有小蟑螂，他们不打扫床
1st Room wasn't clean
Hair in sink, floor desk and in toilet.floors and fridge were dirty.
2nd room was a little cleaner, needed cleaning which we did yourselves
We booked our room for two for king bed and booked thru *******. I have had good experience with ******* bookings and Wyndham and Baymont have a good name So we booked with *******.
We even checked in online prior to arriving at the property and we even gave our arrival time and we came at 9.30 pm.
The lobby was closed for safety reasons and we understand that.
But the check in lady was most incompetent and seem as though she was struggling with the booking. She made all three of us wait outside the lobby in a tiny foyer.when we asked her what the problem was after she fidgeted around on the computer, she said she is making sure the rooms are not dirty😩 so I said you know we have reserved rooms paid for and you don’t know if the rooms are clean? She made us wait for 35-40 minutes and then disappeared. Apparently to check the rooms. Arrived 10 mins later and said that we have two queen beds bedroom with no extra charge.
So went to the room. Room was not that fresh but we were tired and took her word for it that the room was clean. Well one bed was ok the other one looked as though some one had not bothered to put fresh sheets. It was a bit dirty on top yellow piece for the door of the bed. Balcony was dirty. The balcony was dirty.
The bathroom was with toilet cistern cover cracked and patched up. 😡😡😡 WIFI DID NOT WORK
WE COMPLAINED BUT THEY JUST SAID SORRY.
We never saw any cleaning staff.
Will never book there again. Horrible experience
The property was clean and seemed to be well kept up although a little dated. Oh, let him Larry. My only complaint is that the water pressure was a little low in the shower. But that was a minor thing. Enjoyed our stay, comfortable man.
We were there for about 3 hours. The smell was bad when we walked in and then when we started seeing roaches in our room we decided it was time to go. Will never stay here again. Should be paid for even going in this place.
To start off my room had roaches. The free breakfast was a waffle maker, cupcakes, apple juice boxes, & coffee. The bed linens were nice. The frontdesk clerk took down notes but did not offer any type of room discount. Would NEVER stay there again.
So far I have seen 2 bugs crawling around.
They can see I'm an older man and put me on the second floor without asking me. She didn't say it was upstairs. I just didn't feel like going back to the desk. I just called the front desk at 930 pm No Answer. I was going to give them a chance to explain. Definitely not recommend
This facility did not appear to be safe, well maintained, and seemed to have permanent residents