I have stayed here multiple times and usually have a great experience. It is an older hotel so its not 5 stars but is clean and comfortable. This last stay the staff were different and not as friendly as bormal.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at the Red Roof Inn Caryville. We are glad to know that you've generally had positive stays with us and found our hotel clean and comfortable. However, we are sorry to hear about the possible interaction you had with our staff.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ZyRed Roof ManagementRediResponse Specialist
3.0分
商务出差
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Beds were very uncomfortable and the A/C as well as local area was loud. Was traveling and only needed a place to stay the night, so the place served that purpose.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your stay at Red Roof Inn Caryville. We regret to learn that the state of the beds and the AC did not meet your expectations. We understand the importance of a good night's rest, especially when traveling and we're glad to know that our hotel served its purpose for your overnight stay. We value your feedback and will use it to enhance our guest experience. Thank you for staying at Red Roof. We hope you'll choose to stay with us again whenever you're in the area.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
3.0分
其他
Get what you pay for
First room did not have a working deadbolt. Changed rooms and there appeared to be dried vomit on the comforter on the bed I didn’t use
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Caryville. It is unfortunate to learn that the state of the deadbolt and the comforter you mentioned may have fallen short of your expectations. We apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
3.0分
情侣出游
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It was pet friendly and they don't charge for the first pet. The hotel was mostly clean, the bed comfortable but the neighbors were very loud. I turned the ac on and that tuned out the noise but by 430 am I could hear people's alarms going off in their rooms. There was confusion at check in, with room type and payment but the nice gentleman came up to the room to explain his mistake and apologized immensely. He was very nice. Area was so-so. The room is in need of a lot of tlc but it was a nice size and, again, the bed was comfy. Oh and it had a refrigerator with a freezer, in room coffee and a micro. My husband slept well. It is all outside entrances, I wish there had been a secondary lock. The room was super inexpensive and it is worth what we paid.
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酒店回复: Dear Valued Guest,Thank you for sharing your experience at Red Roof Inn Caryville. We're happy to hear you appreciated our pet-friendly policy, the comfortable bed, and the room's amenities. We sincerely apologize for the noise disturbances and the check-in confusion. We are glad the team member was able to rectify the situation and that you found him to be so helpful. We are also addressing the need for room improvements and enhanced security.We are always looking for ways to improve our guest experience and will take your comments into consideration. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
5.0分
商务出差
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Pleasant,cozy,
I was checking in late called and was reassured it was No Problem,Front desk gentleman was pleasant and expedient. The 2 days stay was great,quite. Best of all the rooms are updated and Clean. Thanks for a hassle free, nice stay.
2.0分
其他
I travel up and down i75 frequently but I won’t be visiting this hotel again. It’s overpriced for what you get.
3.0分
其他
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Average
Bed was fine, air was nice and cold, place was fairly quiet parking lot repaved and at door parking good wifi
Downside dead roach or cricket on bathroom floor
Floor throughout didn't look very clean and the hand soap dispenser by sink was empty with no bar soap provided
5.0分
商务出差
Fantastic property. Walking distance to several stores especially the Waffle House for breakfast.
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酒店回复: Dear Kimdon,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Caryville. We are delighted to hear that you enjoyed your stay and found our location convenient, especially with the proximity to stores and the Waffle House for breakfast. We strive to provide a convenient and enjoyable experience for all our guests, and your feedback is greatly appreciated.We would love to continue to provide great experiences for you. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Sincerely,JMRed Roof Management RediResponse Specialist
酒店和员工都挺好的——唯一让人不满意的就是街上和周围商家的噪音。
使满意
I have stayed here multiple times and usually have a great experience. It is an older hotel so its not 5 stars but is clean and comfortable. This last stay the staff were different and not as friendly as bormal.
Beds were very uncomfortable and the A/C as well as local area was loud. Was traveling and only needed a place to stay the night, so the place served that purpose.
Get what you pay for
First room did not have a working deadbolt. Changed rooms and there appeared to be dried vomit on the comforter on the bed I didn’t use
It was pet friendly and they don't charge for the first pet. The hotel was mostly clean, the bed comfortable but the neighbors were very loud. I turned the ac on and that tuned out the noise but by 430 am I could hear people's alarms going off in their rooms. There was confusion at check in, with room type and payment but the nice gentleman came up to the room to explain his mistake and apologized immensely. He was very nice. Area was so-so. The room is in need of a lot of tlc but it was a nice size and, again, the bed was comfy. Oh and it had a refrigerator with a freezer, in room coffee and a micro. My husband slept well. It is all outside entrances, I wish there had been a secondary lock. The room was super inexpensive and it is worth what we paid.
Pleasant,cozy,
I was checking in late called and was reassured it was No Problem,Front desk gentleman was pleasant and expedient. The 2 days stay was great,quite. Best of all the rooms are updated and Clean. Thanks for a hassle free, nice stay.
I travel up and down i75 frequently but I won’t be visiting this hotel again. It’s overpriced for what you get.
Average
Bed was fine, air was nice and cold, place was fairly quiet parking lot repaved and at door parking good wifi
Downside dead roach or cricket on bathroom floor
Floor throughout didn't look very clean and the hand soap dispenser by sink was empty with no bar soap provided
Fantastic property. Walking distance to several stores especially the Waffle House for breakfast.