While the room itself was well laid out and comfortable, the service was definitely lacking. We stayed 4 nights and had room service once only. No restocking of coffee pods, cups, facial tissue or fresh towels. No making of the bed; just once for the 4 days there! The toilet ran constantly and I had to report how to fix it. The shower drain was clogged and that was reported upon checkout. The ironing board was broken and wouldn’t open so it was left out of the closet so if the housekeeper came it would be taken away to be fixed. It wasn’t moved so I reported that and the toilet running to the front desk. Fortunately the maintenance person fixed the toilet and the ironing board that day. When we checked out my wife commented that even if there was no daily bed making there should be a refreshing of the coffee service, tissues, cups etc. The clerk told her it was the guest’s responsibility to tell the front desk that they might need these things! So if you want to make a cup of coffee for more than once in 4 days the guest has to anticipate and act on that?!
I answered an email about our stay sent from Marriott and the hotel manager responded to all these issues by saying she was sorry and this wasn’t their normal level of service!
At a minimum the guest should be given written notice on check in that service was only every other day and the guest needed to get their own coffee, cups, tissues, towels, etc. Overall, a very poor hotel experience for close to $200/night.
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酒店回复: Dear David,Thank you for taking the time to share your feedback. I appreciate the conversation we had while you were on property, and I want to reiterate how truly sorry I am for the inconveniences you and your wife experienced during your stay. This is not the level of service we aim to provide, and I understand how disappointing it must have been, especially over a four-night visit.I sincerely apologize for the lack of refresh on amenities such as coffee, tissues, cups, and towels, as well as for the delay in addressing the mechanical issues in your room. Our team should have been more proactive in both communication and follow-through, and I appreciate you bringing these concerns to our attention so we can address them with the appropriate departments.Please know that we are reviewing our housekeeping processes, service frequencies, and room inspection standards to ensure our guests receive a consistently seamless and comfortable experience. Your comments have been shared with our leadership, housekeeping, and maintenance teams so that immediate improvements can be made.We would welcome the opportunity to regain your trust. If your travels bring you back to the area, please feel free to contact me directly so I can personally assist with your reservation and ensure a significantly better experience.Thank you again for your feedback.Warm regards,Christine Lindquist General Manger
5.0分
其他
The location was clean and friendly! The breakfast buffet was amazing! Loads of offerings for all types of dietary needs!
5.0分
其他
Breakfast was fresh and delicious. Room was very nice and staff was very hospitable
5.0分
情侣出游
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Great place to stay. Very ckean, and the bed was comfortable, so you get a good nights rest. Breakfastcarea was decent. Staff super nice and very accommodating. Will definitely stay here again.
5.0分
家庭亲子
We had a great stay! The staff was friendly, the rooms were clean and the beds were very comfortable!
5.0分
家庭亲子
It was the perfect stay! I was one momma with 4 dancers and it met every need! If we return next year we will stay again! Oh and the breakfast was amazing!!
5.0分
其他
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I had a fantastic stay at the Fairfield Inn & Suites in Rome, NY! From the moment I walked in, I was greeted with warmth and professionalism, and I have to give a special shoutout to Dertasha at the front desk. She was absolutely amazing—friendly, attentive, and incredibly helpful. Her welcoming attitude truly set the tone for the entire visit.
The hotel itself was spotless, modern, and very comfortable. My room was clean, spacious, and quiet—perfect for relaxing after a long day. The complimentary breakfast had a great variety of options, and everything was fresh and well-stocked.
Whether you’re in town for business or just passing through, I highly recommend staying here. Thanks again to Dertasha and the entire team for making my stay so enjoyable!
5.0分
商务出差
The room is very clean, spacious and have nice views. The complimentary breakfast is very nice!
5.0分
情侣出游
Very clean and very friendly staff!
Wife loved the heated pool.
If you’re in the area this Hotel is highly recommended!
2.0分
情侣出游
Very secluded area nothing around no stores or gas station. I’m just not what I’m used to for staying up in this area.
While the room itself was well laid out and comfortable, the service was definitely lacking. We stayed 4 nights and had room service once only. No restocking of coffee pods, cups, facial tissue or fresh towels. No making of the bed; just once for the 4 days there! The toilet ran constantly and I had to report how to fix it. The shower drain was clogged and that was reported upon checkout. The ironing board was broken and wouldn’t open so it was left out of the closet so if the housekeeper came it would be taken away to be fixed. It wasn’t moved so I reported that and the toilet running to the front desk. Fortunately the maintenance person fixed the toilet and the ironing board that day. When we checked out my wife commented that even if there was no daily bed making there should be a refreshing of the coffee service, tissues, cups etc. The clerk told her it was the guest’s responsibility to tell the front desk that they might need these things! So if you want to make a cup of coffee for more than once in 4 days the guest has to anticipate and act on that?!
I answered an email about our stay sent from Marriott and the hotel manager responded to all these issues by saying she was sorry and this wasn’t their normal level of service!
At a minimum the guest should be given written notice on check in that service was only every other day and the guest needed to get their own coffee, cups, tissues, towels, etc. Overall, a very poor hotel experience for close to $200/night.
The location was clean and friendly! The breakfast buffet was amazing! Loads of offerings for all types of dietary needs!
Breakfast was fresh and delicious. Room was very nice and staff was very hospitable
Great place to stay. Very ckean, and the bed was comfortable, so you get a good nights rest. Breakfastcarea was decent. Staff super nice and very accommodating. Will definitely stay here again.
We had a great stay! The staff was friendly, the rooms were clean and the beds were very comfortable!
It was the perfect stay! I was one momma with 4 dancers and it met every need! If we return next year we will stay again! Oh and the breakfast was amazing!!
I had a fantastic stay at the Fairfield Inn & Suites in Rome, NY! From the moment I walked in, I was greeted with warmth and professionalism, and I have to give a special shoutout to Dertasha at the front desk. She was absolutely amazing—friendly, attentive, and incredibly helpful. Her welcoming attitude truly set the tone for the entire visit.
The hotel itself was spotless, modern, and very comfortable. My room was clean, spacious, and quiet—perfect for relaxing after a long day. The complimentary breakfast had a great variety of options, and everything was fresh and well-stocked.
Whether you’re in town for business or just passing through, I highly recommend staying here. Thanks again to Dertasha and the entire team for making my stay so enjoyable!
The room is very clean, spacious and have nice views. The complimentary breakfast is very nice!
Very clean and very friendly staff!
Wife loved the heated pool.
If you’re in the area this Hotel is highly recommended!
Very secluded area nothing around no stores or gas station. I’m just not what I’m used to for staying up in this area.