Most hot breakfast food trays ran out of food and staff did not keep up with the amount of people eating around 8:30 AM.
5.0分
其他
展开
Room cleanliness was great. The Staff that worked the front desk were helpful and fun to talk with always walked away with a smile. Breakfast was outstanding and Tina that worked Friday morning was outstanding and was nice enough to give me a few minutes over the 9am cut off. This would be a hotel that I will be returning too.. Keep up the Great Work
1.0分
家庭亲子
展开
As a loyal Hilton Honors member, I have always trusted Hilton for reliability, comfort, and excellent service. However, during my most recent visit, I experienced significant issues that impacted my plans and overall satisfaction.
I had reserved a family room, which specifically included a fireplace option—a feature I selected. Upon arrival, I attempted to check in twice, but was informed that my room was not ready until close to 4:00 PM. This delay caused me to arrive late to the event I was attending that evening.
When I was finally assigned a room, I was given a different room, which did not include the fireplace I had booked. No one on staff offered an apology or explanation for the inconvenience. Instead, I was simply reassigned without acknowledgment of the error.
To add to the frustration, when I contacted Hilton Customer Service afterward, I was told that ******* was responsible, despite this being a direct issue with Hilton’s own service and room delivery process. This response was dismissive and inconsistent with the level of accountability and customer care Hilton is known for.
This experience represents a clear failure in customer service and room fulfillment.
3.0分
其他
展开
We did not receive the suite that I’m certain I reserved! I needed a suite with 2 queen beds and a sleep sofa that slept 6. Instead i got a suite that slept 4. I had to ask for extra bedding and have one of my kids sleep on the floor! Three kids shared the sleep sofa!
5.0分
其他
My stay at the hotel was good but I was driving all throughout Pennsylvania so I cannot say too much.
5.0分
家庭亲子
Hotel was clean, suite was large and spacious, breakfast had plenty of options fresh and plenty, even options for our gluten free family member
4.0分
家庭亲子
展开
Overall it was a nice place. The bathroom did not have a fan which was odd though. Also the pullout sofa was extremely uncomfortable. The staff were super friendly and the place was clean.
4.0分
情侣出游
展开
The only negative a can give them is the furniture, doors, etc looked a little used. Other than that, hotel was clean, people were nice, and breakfast was good. Also in a nice area too.
区域很不错，食物也很好吃
位置很好，很干净
Room was dirty
Most hot breakfast food trays ran out of food and staff did not keep up with the amount of people eating around 8:30 AM.
Room cleanliness was great. The Staff that worked the front desk were helpful and fun to talk with always walked away with a smile. Breakfast was outstanding and Tina that worked Friday morning was outstanding and was nice enough to give me a few minutes over the 9am cut off. This would be a hotel that I will be returning too.. Keep up the Great Work
As a loyal Hilton Honors member, I have always trusted Hilton for reliability, comfort, and excellent service. However, during my most recent visit, I experienced significant issues that impacted my plans and overall satisfaction.
I had reserved a family room, which specifically included a fireplace option—a feature I selected. Upon arrival, I attempted to check in twice, but was informed that my room was not ready until close to 4:00 PM. This delay caused me to arrive late to the event I was attending that evening.
When I was finally assigned a room, I was given a different room, which did not include the fireplace I had booked. No one on staff offered an apology or explanation for the inconvenience. Instead, I was simply reassigned without acknowledgment of the error.
To add to the frustration, when I contacted Hilton Customer Service afterward, I was told that ******* was responsible, despite this being a direct issue with Hilton’s own service and room delivery process. This response was dismissive and inconsistent with the level of accountability and customer care Hilton is known for.
This experience represents a clear failure in customer service and room fulfillment.
We did not receive the suite that I’m certain I reserved! I needed a suite with 2 queen beds and a sleep sofa that slept 6. Instead i got a suite that slept 4. I had to ask for extra bedding and have one of my kids sleep on the floor! Three kids shared the sleep sofa!
My stay at the hotel was good but I was driving all throughout Pennsylvania so I cannot say too much.
Hotel was clean, suite was large and spacious, breakfast had plenty of options fresh and plenty, even options for our gluten free family member
Overall it was a nice place. The bathroom did not have a fan which was odd though. Also the pullout sofa was extremely uncomfortable. The staff were super friendly and the place was clean.
The only negative a can give them is the furniture, doors, etc looked a little used. Other than that, hotel was clean, people were nice, and breakfast was good. Also in a nice area too.