酒店回复: Dear Guest,We sincerely apologize for your experience and the issues you encountered during your stay. The smell of cockroaches and poor service are unacceptable, and we are taking your comments very seriously. Regarding your reservation cancellation and refund, we would like to resolve this matter for you. Please contact us directly so we can address your concerns and work towards a satisfactory solution. Thank you for bringing this to our attention.Sincerely, Hotel Manager
酒店回复: Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
1.0分
商务出差
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Terrible terrible place
There was roaches in the room alive and dead. Rust everywhere in the room.Someone tried to enter my room around 12:30 on the second night. when I tried to call the front desk. No one answered so I left early.
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酒店回复: Dear Guest,We're truly sorry to hear about your experience. The issues you described are unacceptable and not reflective of the standards we strive for. Your safety and comfort are our top priorities, and we take this feedback very seriously. We will be investigating these concerns immediately and taking corrective action. Thank you for bringing this to our attention.Sincerely, Hotel Manager
1.0分
其他
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Unless you're out of options...
The outside is nice and convenient but the room that I had had roaches, the ac didn't cool anything and the microwave didn't work. At least the tv worked. I don't know about the mini-fridge as i didn't use it.
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酒店回复: Dear Guest,Thank you for your feedback. We're very sorry to hear about the roaches, AC, and microwave issues in your room—this is definitely not the experience we want for our guests. We appreciate you mentioning the positives, and we’ll work on addressing these problems to improve future stays.Sincerely, Hotel Manager
1.0分
商务出差
No window shades.I had to hand sheet over window.The carpet had wet odor and there were roaches
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酒店回复: Dear Guest,We’re truly sorry for the discomfort you experienced with the lack of window shades, the odor, and the presence of roaches. This is not the standard we aim for, and we appreciate you bringing these serious issues to our attention. We’ll make sure these concerns are addressed immediately. Thank you for your feedback.Sincerely, Hotel Manager
1.0分
其他
Do not stay here. Hotel Room and lobby smells like gutter. I m still sick after a week too. save your money
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酒店回复: Dear Guest,We're very sorry to hear about your experience and that you're feeling unwell. What you’ve described is unacceptable, and we take concerns about cleanliness and guest health extremely seriously. Please know we are actively investigating this matter, including a full inspection of the room and common areas mentioned.If you're open to it, we would appreciate the opportunity to speak with you directly to better understand the situation and ensure it’s addressed properly. Your feedback is crucial to helping us improve, and we truly regret that your stay did not meet expectations.Sincerely, Hotel Manager
1.0分
其他
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I already left a previous review stating this place is unprofessional. I was kicked out before my stay was complete. I wasn’t given back my deposit either despite there being no damages left to the room, and they called the cops on me even though they were the ones not helping me in my situation. I wasn’t even allowed to retrieve my jacket upon leaving. I was rushed out at night in the middle of a rain storm. I want a full refund due to the inconvenience! I deserve that much after months of giving them my money!
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酒店回复: Dear Christina,Thank you for your feedback. We’d like to provide some important context regarding this stay. You had reserved a room for two people for one week, but throughout the stay, there were repeated incidents of loud arguments and disturbances reported by multiple guests on the same floor. Our staff addressed the issue several times and asked for the noise to be kept down, but the disturbances continued. On the sixth night around 3 a.m., a particularly loud altercation occurred in the hallway, prompting other guests to leave their rooms and ultimately resulting in one guest calling the police. While our front desk did not make that call, we fully cooperated with the authorities when they arrived. Additionally, the security deposit was not returned due to housekeeping reporting excessive staining on linens, including what appeared to be blood or food. We strive to maintain a safe, clean, and respectful environment for all guests, which is essential as a hotel policy. I am sure you will understand.Sincerely, Hotel Manager
1.0分
其他
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Did not give me my deposit back, kicked me out hours before my stay was complete, called the cops on me when they were the ones being unprofessional and unhelpful. They didn’t even allow me to retrieve my jacket. I want a full refund and/or my deposit back due to the inconvenience of kicking me out at night in the pouring rain.
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酒店回复: Hello Christina,We’d like to share some clarification regarding your stay. The reservation was made for two guests for a one-week duration; however, throughout your time with us, there were multiple noise complaints from nearby guests due to ongoing loud arguments in the room. Despite several reminders from our staff to keep the noise down, the disturbances continued. On the sixth night, around 3 a.m., a particularly loud incident took place in the hallway, which caused several guests to come out of their rooms and led to one of them contacting the police. Although our front desk did not make the call, we cooperated fully with law enforcement upon their arrival. Regarding the security deposit, it was not returned due to significant staining on the linens, which housekeeping noted appeared to be from blood or food. We take pride in providing a clean, safe, and respectful environment for all our guests, and we trust you understand the need to uphold these standards.Sincerely, Hotel Manager
1.0分
其他
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When i got here to check in they sent me to a room that wasnt cleaned. Saw a roach on wall in room near bed.
The sink in bathroom would not drain at all.Staff were not very friendly. Will not recomend this place.
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酒店回复: Dear Guest,We're very sorry to hear about the issues you experienced with your room and the service. This is not the experience we want for our guests. Your concerns have been shared with our management team for immediate attention. Thank you for bringing this to our attention.Sincerely, Hotel Manager
我闻到了蟑螂的难闻气味，于是取消了预订，但他们没有退还我的钱。致命的
简直是我住过的最差的地方。一开始他们给了我们一个已经有人住的房间的钥匙。然后房间……门被人撬开了，因为顶锁坏了。地板太脏了，光穿鞋根本走不了，床单也有问题。我不知道这个地方怎么还能继续营业。
好的
还算合理，有一些问题，浴室水槽水龙头有问题。
Terrible terrible place
There was roaches in the room alive and dead. Rust everywhere in the room.Someone tried to enter my room around 12:30 on the second night. when I tried to call the front desk. No one answered so I left early.
Unless you're out of options...
The outside is nice and convenient but the room that I had had roaches, the ac didn't cool anything and the microwave didn't work. At least the tv worked. I don't know about the mini-fridge as i didn't use it.
No window shades.I had to hand sheet over window.The carpet had wet odor and there were roaches
Do not stay here. Hotel Room and lobby smells like gutter. I m still sick after a week too. save your money
I already left a previous review stating this place is unprofessional. I was kicked out before my stay was complete. I wasn’t given back my deposit either despite there being no damages left to the room, and they called the cops on me even though they were the ones not helping me in my situation. I wasn’t even allowed to retrieve my jacket upon leaving. I was rushed out at night in the middle of a rain storm. I want a full refund due to the inconvenience! I deserve that much after months of giving them my money!
Did not give me my deposit back, kicked me out hours before my stay was complete, called the cops on me when they were the ones being unprofessional and unhelpful. They didn’t even allow me to retrieve my jacket. I want a full refund and/or my deposit back due to the inconvenience of kicking me out at night in the pouring rain.
When i got here to check in they sent me to a room that wasnt cleaned. Saw a roach on wall in room near bed.
The sink in bathroom would not drain at all.Staff were not very friendly. Will not recomend this place.