酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Edgewood. Please accept our sincerest apologies for the possible issues with the smell and the cleanliness you may have encountered. We are sorry that your experience have fallen short of your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you re in the area.Very truly yours,ZyRed Roof ManagementRediResponse Specialist

酒店回复: Dear Gail,I am so sorry to hear about the issues you experienced during your stay at the Red Roof Inn Edgewood. Regarding the faulty deadbolt, the poor condition of the hotel and insects you described, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Edgewood. We understand that your stay met basic expectations. We always strive to provide clean and comfortable accommodations, and we are glad we could deliver that for you. We will continue to work hard to ensure all our guests have a satisfactory experience. The state of the covers and blankets is particularly concerning. Please accept our sincerest apologies for this lapse in service.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,AnnRed Roof Management RediResponse Specialist

酒店回复: Estimado huésped,Gracias por tomarse el tiempo para compartir su experiencia en Red Roof Inn Edgewood. Lamento que la limpieza no haya cumplido con sus expectativas. Nos esforzamos por brindar un ambiente limpio y cómodo a todos nuestros huéspedes.Estamos abordando este problema con nuestro personal para reforzar nuestros estándares. Gracias por elegir Red Roof. Esperamos que nos brinde la oportunidad de brindarle una mejor estadía la próxima vez que visite la zona.Atentamente,ViktorGerencia de Red RoofEspecialista en RediResponse

酒店回复: Querido invitado valorado,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en RED ROOF INN EDGEWOOD. Apreciamos sinceramente sus comentarios y lamentamos mucho que no haya quedado satisfecho con su experiencia. Usted indicó que no estaba satisfecho con el estado impuro de la ropa. En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción. Sus comentarios se han enviado a la alta dirección en un esfuerzo por abordar sus inquietudes. Sus comentarios son importantes para Red Roof y los tomaremos en consideración para realizar cambios que mejoren la experiencia de nuestros clientes.Gracias por tu reseña. Esperamos que elija quedarse con nosotros nuevamente en Red Roof para que podamos tener la oportunidad de brindarle una mejor experiencia.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your experience at Red Roof Inn Edgewood. We are pleased to hear that you found our accommodations clean and free of pests. We strive to provide a comfortable and hygienic environment for all our guests and we're happy to know that our efforts in this area did not go unnoticed, particularly given your previous experiences.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, ShennaRed Roof Management RediResponse Specialist

酒店回复: Dear Valued Guest,We appreciate you taking the time to share your feedback at Red Roof Inn Edgewood. We're delighted to hear that you found our staff to be excellent. However, we apologize that the room condition didn't meet your expectations. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist

酒店回复: Dear Marc,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Edgewood. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We're delighted that you were satisfied with the cleanliness of your room and that you were pleased with our great staff, who provided an exceptional service during your visit. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you for sharing your feedback and we look forward to welcoming you back for another exceptional stay in the future!Sincerely,JoeRed Roof ManagementRediResponse Specialist