酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Brencie PittmonGeneral Manager
1.0分
情侣出游
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The room was fine, the bathroom was absolutely horrible the tub was filthy, the toilet looked nasty. So they have a bar on the 2nd floor and someone threw up on the floor it’s looked disgusting. I would not recommend staying here what’s so ever, even if you are trying to save, it’s not worth it, they also had roaches in the rooms.
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酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Brencie PittmonGeneral Manager
1.0分
其他
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Grossest Hotel Experience
Worst hotel I've ever stayed at. Check-in went fine but when we went to shower there was only 1 towel for the 2 of us. I got a new towel from the front desk and when I went back we found a bed bug in the shower. After complaining they sent us up 2 floors to a new room. We debated leaving but it was late and the odds of us finding a new room would be slim. The new room they sent us to was smaller and we had to downgrade from a king size bed to 2 twin beds. There were no towels in the second room either. We showered and the shower only had 2 temperatures: boiling and surface of the sun. It was one of the most uncomfortable showers I've ever taken. Then after the shower we found a cockroach. I told them I was leaving and got a refund, but with it being 11:30 at night I couldn't find another hotel in town and we ended up having to make a trek out of town in the middle of the night. The people working the counter were super nice and helpful the whole time going through it, but good customer service can only go so far.
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酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Brencie PittmonGeneral Manager
1.0分
商务出差
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I won’t stop here again.
The room I stayed in was not good at all. The toilet ran all night and the floor had not been cleaned. The headboard on the useable bed was loose and I felt like it was going to fall.
You will see in the pictures that I turned back to find a stained comforter with what looks to possibly be a blood stain.
The entire places felt dirty. I had checked in late and pre-paid. I slept about 5 hours and left asap.
I reported the condition of the room to the desk attendant on my way out.
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酒店回复: Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Clarion Hotel Broken Arrow - Tulsa and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Brencie PittmonGeneral Manager
1.0分
其他
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Enter on Your Own!
Very Sketchy area room was not clean, roaches in room. Police where there multiple times in a night. A lot of people coming and going. Several rooms were tapped off
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酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Brencie PittmonGeneral Manager
1.0分
商务出差
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This is the worst hotel I have stayed in my whole life. The building is very old, the elevator stinks, the sink and the bath tub were clogged. The bath tub was dirty. I decided to take a shower wearing flip flops but the water was super hot and was impossible to regulate the temperature. I would have left but it was midnight and I had travel for many hours. ******* shouldn't list that hotel. Terrible!!
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酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Brencie PittmonGeneral Manager
3.0分
其他
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The breakfast was good... some of the entrance doors did not have locks or closed properly, people were up all hours of the night outside.. but I was just looking for a bed to sleep in after traveling all day... so all is good..
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Broken Arrow - Tulsa. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
3.0分
朋友出游
Location was great. Staff friendly
Did not like hole in the wall and miss wall tiles in the bathroom
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酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Brencie PittmonGeneral Manager
好酒店,员工非常友善。
房间没有有线电视,维修人员也没修好。而且周围环境很吵,区域也不太好。
粗鲁的
The room was fine, the bathroom was absolutely horrible the tub was filthy, the toilet looked nasty. So they have a bar on the 2nd floor and someone threw up on the floor it’s looked disgusting. I would not recommend staying here what’s so ever, even if you are trying to save, it’s not worth it, they also had roaches in the rooms.
Grossest Hotel Experience
Worst hotel I've ever stayed at. Check-in went fine but when we went to shower there was only 1 towel for the 2 of us. I got a new towel from the front desk and when I went back we found a bed bug in the shower. After complaining they sent us up 2 floors to a new room. We debated leaving but it was late and the odds of us finding a new room would be slim. The new room they sent us to was smaller and we had to downgrade from a king size bed to 2 twin beds. There were no towels in the second room either. We showered and the shower only had 2 temperatures: boiling and surface of the sun. It was one of the most uncomfortable showers I've ever taken. Then after the shower we found a cockroach. I told them I was leaving and got a refund, but with it being 11:30 at night I couldn't find another hotel in town and we ended up having to make a trek out of town in the middle of the night. The people working the counter were super nice and helpful the whole time going through it, but good customer service can only go so far.
I won’t stop here again.
The room I stayed in was not good at all. The toilet ran all night and the floor had not been cleaned. The headboard on the useable bed was loose and I felt like it was going to fall.
You will see in the pictures that I turned back to find a stained comforter with what looks to possibly be a blood stain.
The entire places felt dirty. I had checked in late and pre-paid. I slept about 5 hours and left asap.
I reported the condition of the room to the desk attendant on my way out.
Enter on Your Own!
Very Sketchy area room was not clean, roaches in room. Police where there multiple times in a night. A lot of people coming and going. Several rooms were tapped off
This is the worst hotel I have stayed in my whole life. The building is very old, the elevator stinks, the sink and the bath tub were clogged. The bath tub was dirty. I decided to take a shower wearing flip flops but the water was super hot and was impossible to regulate the temperature. I would have left but it was midnight and I had travel for many hours. ******* shouldn't list that hotel. Terrible!!
The breakfast was good... some of the entrance doors did not have locks or closed properly, people were up all hours of the night outside.. but I was just looking for a bed to sleep in after traveling all day... so all is good..
Location was great. Staff friendly
Did not like hole in the wall and miss wall tiles in the bathroom