There was a youth volleyball team staying the Friday night we were there. Was concerned about the noise as our room was right across from the elevator. My mom used to work reservations for The Sheraton and they were very cognizant of where they put families when sports teams were staying there and right across from the elevator was NOT a good spot for people/families not apart of the sports team. Lots of traffic, listening to groups of kids being loud and running down hallways til close to 11:30. Also, it seemed no housekeeping came into our room. I get not changing bed sheets to help save on water etc but house keeping can still make beds so the room is welcoming when coming back from a long day. We had asked for extra towels and pillows when we left for the day before noon. Was told you have no extra pillows and we did not have extra towels when we came back to our room later in the evening. We went to to the pool because the last time we stayed the hot tub felt like a Luke warm bath.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay.We do our best to accommodate all guests and typically try to keep sports teams together on the second floor to minimize noise for other visitors. However, when bookings are made through third-party sites, we’re sometimes unaware that they’re part of a group, which can make room placement more challenging.Regarding housekeeping, our team does not change bed linens daily unless requested, but they should have refreshed towels and removed garbage. We’re sorry that this was missed and will follow up with our housekeeping team to ensure it doesn’t happen again.As for extra pillows and towels, our inventory can be limited when we are at full occupancy, but we’ll review our processes to better manage guest requests in the future. The hot tub temperature is maintained within required safety codes, though we understand preferences vary and appreciate your feedback.Thank you again for your comments — they help us improve. We hope you’ll consider staying with us again so we can provide a better experience.
5.0分
商务出差
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This hotel stay was excellent. The staff was extremely friendly and helpful. The halls were quiet once quiet time began, and the breakfast was really good. Overall, very happy with our experience!
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酒店回复: Thank you for sharing your experience! We’re thrilled to hear you enjoyed your stay, from our friendly staff to the breakfast and peaceful atmosphere. Your kind words mean a lot, and we look forward to welcoming you back soon!
5.0分
商务出差
Top notch stop, staff was great, food was great, bbq joint in the parking lot has awesome food and specials
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酒店回复: Thank you for your fantastic review! We’re thrilled to hear you enjoyed your stay, our team, and the food. We’re glad you got to try the BBQ joint next door — their specials are definitely a treat!We can’t wait to welcome you back on your next visit.
5.0分
其他
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Staff was very accommodating with changing our room when the elevator was not available. We have heart issues and could not manage stairs. Also they were happy to exchange the cables on the tv as previous patrons had changed the hdmi cables for the gaming system. Overall it was a great experience and will be back.
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酒店回复: Thank you for your kind words! We’re glad we could accommodate your needs and make your stay comfortable. It’s great to hear that everything, from the room change to the TV setup, worked out smoothly.We’re thrilled you had a great experience and look forward to welcoming you back soon!
5.0分
其他
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Thoroughly enjoyed my stay at this location. The staff was friendly and always busy ensuring that the hotel was well maintained and the guests were taken care of
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酒店回复: Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed your stay and appreciated our team’s efforts to keep the hotel well maintained and our guests taken care of. We look forward to welcoming you back soon!
4.0分
情侣出游
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Everything went well and the breakfast in the AM was good. I would like to mention that the pool has a vent of some kind at the bottom of the pool not flat and when you come off the slide your toes can get caught.... I may have a broken or just very bruised toes as this happened to me.... so be careful. Also do not leave your kids 3 to 11 years unattended in a pool people... I do not know why I need to say that but wow...(parents sitting outside building)
5.0分
其他
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My Father just passed away so many of my family stayed here. Some for a while. We all enjoyed our stay. The amazing restaurant Chuck’s right beside was our go to. Thanks!!
5.0分
其他
Great hotel, modern and clean, beautiful and functional furnishings, great pool with lots of fun water slide and hot tub. Worth to drive the little ti Winnipeg.
4.0分
家庭亲子
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Everything was very good. 2 things that were
Reason for 4 stars instead of 5. Included breakfast was not up to par. Soggy eggs, too salty and no flavour.
Second is parking and exit to street.
Parking spaces are limited in evening
Exit property you can only turn right to go left you have to go do a u turn at first set of lights.
非常好的酒店
There was a youth volleyball team staying the Friday night we were there. Was concerned about the noise as our room was right across from the elevator. My mom used to work reservations for The Sheraton and they were very cognizant of where they put families when sports teams were staying there and right across from the elevator was NOT a good spot for people/families not apart of the sports team. Lots of traffic, listening to groups of kids being loud and running down hallways til close to 11:30. Also, it seemed no housekeeping came into our room. I get not changing bed sheets to help save on water etc but house keeping can still make beds so the room is welcoming when coming back from a long day. We had asked for extra towels and pillows when we left for the day before noon. Was told you have no extra pillows and we did not have extra towels when we came back to our room later in the evening. We went to to the pool because the last time we stayed the hot tub felt like a Luke warm bath.
This hotel stay was excellent. The staff was extremely friendly and helpful. The halls were quiet once quiet time began, and the breakfast was really good. Overall, very happy with our experience!
Top notch stop, staff was great, food was great, bbq joint in the parking lot has awesome food and specials
Staff was very accommodating with changing our room when the elevator was not available. We have heart issues and could not manage stairs. Also they were happy to exchange the cables on the tv as previous patrons had changed the hdmi cables for the gaming system. Overall it was a great experience and will be back.
Thoroughly enjoyed my stay at this location. The staff was friendly and always busy ensuring that the hotel was well maintained and the guests were taken care of
Everything went well and the breakfast in the AM was good. I would like to mention that the pool has a vent of some kind at the bottom of the pool not flat and when you come off the slide your toes can get caught.... I may have a broken or just very bruised toes as this happened to me.... so be careful. Also do not leave your kids 3 to 11 years unattended in a pool people... I do not know why I need to say that but wow...(parents sitting outside building)
My Father just passed away so many of my family stayed here. Some for a while. We all enjoyed our stay. The amazing restaurant Chuck’s right beside was our go to. Thanks!!
Great hotel, modern and clean, beautiful and functional furnishings, great pool with lots of fun water slide and hot tub. Worth to drive the little ti Winnipeg.
Everything was very good. 2 things that were
Reason for 4 stars instead of 5. Included breakfast was not up to par. Soggy eggs, too salty and no flavour.
Second is parking and exit to street.
Parking spaces are limited in evening
Exit property you can only turn right to go left you have to go do a u turn at first set of lights.