酒店回复: Hi Gurinder,Thank you for the perfect 10/10 rating and your kind word!We are so happy to hear that you found our team to be friendly. Providing a welcoming experience is what we strive for, and we will be sure to share your comment with our staff.We appreciate you choosing to stay with us and hope to see you again soon.
3.0分
其他
原文
翻译提供方：Google
还不错
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酒店回复: Thank you for taking the time to share your feedback about your recent stay.We see from your rating that your experience was just okay, and we always strive to provide a much more memorable stay for our guests. We are sorry we didn't fully meet your expectations on this occasion.We hope you will give us another opportunity to welcome you back in the future and provide you with a better experience.
4.0分
情侣出游
The hotel is centrally located with easy access to the highway. The room was clean. The hotel was quiet. The front desk staff were friendly & efficient.
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酒店回复: Thank you so much for taking the time to share your 8/10 review!We are delighted to hear that you found our hotel to be clean, quiet, and conveniently located with easy highway access. It's especially wonderful to know that our front desk team provided friendly and efficient service during your stay.We'll be sure to pass your kind comments along to our staff. We appreciate your feedback and hope to have the pleasure of welcoming you back to the Sandman Hotel Castlegar on your next visit!
3.0分
其他
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Staff was ok. However, checking in there was a damage deposit required of $100 not mentioned after purchasing my stay online. At time check in, my credit card did not tap. I told the clerk the card has no pin or tap featured. I said debit card but it was now $250 using debit. Offered $100 cash as deposit. I told her $100 on debit but she said policy is $250. Cash would not be accepted either. I said I would right down the credit card on the check in paperwork. She then got a manager. It was not until I mentioned to type the credit card number into the debit machine. Then it went through. This was annoying and disappointing the ability to pay but only their terms and values. An unexpected charge after the room was paid in full.
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酒店回复: Thank you for taking the time to provide such detailed feedback about your recent stay.We are very sorry to hear about the frustrating and confusing experience you had during check-in regarding our security deposit policy. We sincerely apologize that the deposit requirement was an unexpected surprise and for the lack of clarity around the different amounts for credit versus debit card transactions.Furthermore, we are truly sorry for the difficulty you encountered with payment processing. Your check-in should have been a smooth and welcoming process, and we regret that our staff was not able to handle the transaction efficiently without your suggestion. This is certainly not the standard of service we aim for.Please be assured that we will be using your feedback as a critical training tool for our front desk team to improve our communication of policies and our handling of various payment methods.We value your business and hope that you will consider giving us another opportunity to provide you with the seamless and pleasant stay you deserve.
3.0分
其他
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Carpets in hallways are showing their age…stained and worn. Things smelled a bit mildew-like in our room. Clean enough bathroom, no issues there. Just old hotel.
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酒店回复: Thank you for taking the time to share your feedback about your recent stay.We're pleased to hear that you found the bathroom clean and without issue. However, we sincerely apologize for your concerns regarding the condition of our hallway carpets and the mildew-like smell you noticed in your room. This is certainly not the standard of comfort and cleanliness we strive to provide our guests.Your comments are very important to us and have been shared with our housekeeping and maintenance teams to investigate and address these issues promptly. We are always working on improvements and your feedback is crucial in helping us prioritize them.We hope you will consider giving us another opportunity in the future to provide you with a much better experience.
5.0分
其他
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Pretty good , except for not environmentaly friendly in the breakfast area .
Everything went into garbage when most items should have gone into recycling bins
Also no one wiping down tables.
Also Air conditioning unit very loud!!
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酒店回复: Dear Doris,Thank you so much for the incredible 10/10 rating! We are thrilled that you had an excellent stay with us.We also genuinely appreciate you taking the time to share your valuable feedback. You've made an excellent point about our breakfast area, and we are immediately reviewing our waste management procedures to incorporate more environmentally friendly recycling options.Thank you again for both your high praise and your helpful suggestions. We look forward to welcoming you back soon!
4.0分
其他
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It was quiet and the room was ok. It's an older building that needs some updating but otherwise there's nothing wrong with it. Didn't try the pool although it looked good from my window. Having an inside window made the room I was in quite all the time.
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酒店回复: Hi Luke,Thank you for sharing your feedback and for the positive rating!We're so glad to hear you had a quiet stay with us and that your room was comfortable. Your comment about the inner window providing a peaceful environment is great to hear.We also appreciate your honest thoughts on our building. We are continuously looking for ways to refresh our property, and feedback like yours is essential in helping us prioritize future updates.We hope that on your next visit you'll have the chance to try out the pool! We look forward to welcoming you back.
1.0分
家庭亲子
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The hotel unfortunately did not meet our expectations in terms of cleanliness. Garbage bags filled the hallways at check in time. Poor timing. We found stinkbugs crawling around our room, which is totally unacceptable. The staff was very friendly at the reception, but could not help in this situation and we left to stay at the Super 8 across the street. Bug free!
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酒店回复: Dear Andrea,Thank you for taking the time to share your experience. Please accept our most sincere apologies for the unacceptable situation you encountered during your intended stay with us.We are dismayed to read your comments about the cleanliness of our hallways and, especially, the presence of bugs in your room. What you described is far below our standards, and we are taking immediate action with our team.Regarding the bugs, while finding one in your room is completely unacceptable and we apologize for it, we want to clarify that this is not an issue of cleanliness. What you saw was a stink bug, which is very typical of the rural area where we live. We are currently in peak season for them, so they are everywhere in the region. Although we try diligently to keep them out, they sometimes find a way into the building. Nevertheless, your experience compels us to reinforce our control measures.We deeply regret that this situation forced you to find accommodation elsewhere. It is clear we failed you in fundamental areas, despite the kindness of our front desk staff.We understand we have lost your trust, but we assure you we are taking your comments very seriously to implement immediate and lasting improvements.
3.0分
其他
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This is an older property but a nice hotel. I was surprised that they only had one luggage cart. Also there were no chairs in the room but the one at the desk. With all the technology we use today, there were very few plug-ins in the room except behind the tv stand & night stand. The bed was very comfortable & we had a good rest.
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酒店回复: Dear Richard,Thank you for taking the time to share such a detailed review of your stay. We're very happy to hear that you found the bed comfortable and were able to have a good rest with us.We also sincerely appreciate your constructive feedback. We apologize for the inconvenience you experienced with the availability of our luggage carts and the limited seating and accessible plug-ins in the room. Your comments are incredibly helpful as they highlight specific areas for improvement. We will be reviewing our inventory of luggage carts and looking into how we can enhance our rooms to better accommodate our guests' needs for seating and charging devices.We value your insights as we continue to update our property, and we hope to have the opportunity to welcome you back for an even better experience in the future.
房间干净 安静
弗莱德鲁
还不错
The hotel is centrally located with easy access to the highway. The room was clean. The hotel was quiet. The front desk staff were friendly & efficient.
Staff was ok. However, checking in there was a damage deposit required of $100 not mentioned after purchasing my stay online. At time check in, my credit card did not tap. I told the clerk the card has no pin or tap featured. I said debit card but it was now $250 using debit. Offered $100 cash as deposit. I told her $100 on debit but she said policy is $250. Cash would not be accepted either. I said I would right down the credit card on the check in paperwork. She then got a manager. It was not until I mentioned to type the credit card number into the debit machine. Then it went through. This was annoying and disappointing the ability to pay but only their terms and values. An unexpected charge after the room was paid in full.
Carpets in hallways are showing their age…stained and worn. Things smelled a bit mildew-like in our room. Clean enough bathroom, no issues there. Just old hotel.
Pretty good , except for not environmentaly friendly in the breakfast area .
Everything went into garbage when most items should have gone into recycling bins
Also no one wiping down tables.
Also Air conditioning unit very loud!!
It was quiet and the room was ok. It's an older building that needs some updating but otherwise there's nothing wrong with it. Didn't try the pool although it looked good from my window. Having an inside window made the room I was in quite all the time.
The hotel unfortunately did not meet our expectations in terms of cleanliness. Garbage bags filled the hallways at check in time. Poor timing. We found stinkbugs crawling around our room, which is totally unacceptable. The staff was very friendly at the reception, but could not help in this situation and we left to stay at the Super 8 across the street. Bug free!
This is an older property but a nice hotel. I was surprised that they only had one luggage cart. Also there were no chairs in the room but the one at the desk. With all the technology we use today, there were very few plug-ins in the room except behind the tv stand & night stand. The bed was very comfortable & we had a good rest.