酒店回复: Hi Gurinder,Thank you for the perfect 10/10 rating and your kind word!We are so happy to hear that you found our team to be friendly. Providing a welcoming experience is what we strive for, and we will be sure to share your comment with our staff.We appreciate you choosing to stay with us and hope to see you again soon.
3.0分
其他
原文
翻译提供方：Google
还不错
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酒店回复: Thank you for taking the time to share your feedback about your recent stay.We see from your rating that your experience was just okay, and we always strive to provide a much more memorable stay for our guests. We are sorry we didn't fully meet your expectations on this occasion.We hope you will give us another opportunity to welcome you back in the future and provide you with a better experience.
3.0分
家庭亲子
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1. Eung on the front desk was excellent: polite, efficient, accommodating.
2. The property itself needs work.
a) the bath/shower fixture was not attached to the wall and the handle did not adjust water temperature.
b) there was only ONE luggage cart - eep!
3. The tv only had a list of channels, not programs.
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酒店回复: Thank you for staying with us and for providing such detailed feedback regarding your experience, which you rated a 6/10. We take your comments seriously and are grateful you took the time to share them.First, we are thrilled to hear that Eunji at the front desk was excellent, polite, efficient, and accommodating! We will be sure to pass along your kind words to her, as she is a wonderful example of the service we aim to provide.Regarding the maintenance concerns, we sincerely apologize for the issues you encountered with the bath/shower fixture not being attached to the wall and the temperature handle not adjusting properly. This is certainly not up to our standards, and we are immediately notifying our maintenance team to inspect and repair that specific room right away.We also apologize for the inconvenience caused by having only one luggage cart available—we agree this is insufficient, and we are reviewing our inventory and procedures to ensure more are readily accessible. Lastly, we apologize for the TV system only showing a channel list, not the program guide. We are looking into this technical issue to improve the user experience.We are actively working on these improvements and would love the chance to provide you with a flawless experience on your next visit.
4.0分
其他
Its to bad the hot tub wasn't ready i hope on my next visit to be able to soak my aching bones.
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酒店回复: Thank you for choosing to stay with us and for taking the time to share your experience with an 8/10 rating.We are truly sorry that the hot tub was not available for you to use during your stay. We understand how disappointing this must have been, especially when looking forward to relaxing after a long day. We sincerely apologize for this inconvenience.Please know that we are diligently working to ensure all our amenities are fully operational. We sincerely hope that upon your next visit, you will have the chance to soak those aching bones and enjoy a perfect, relaxing experience!We look forward to welcoming you back soon.
4.0分
情侣出游
The hotel is centrally located with easy access to the highway. The room was clean. The hotel was quiet. The front desk staff were friendly & efficient.
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酒店回复: Thank you so much for taking the time to share your 8/10 review!We are delighted to hear that you found our hotel to be clean, quiet, and conveniently located with easy highway access. It's especially wonderful to know that our front desk team provided friendly and efficient service during your stay.We'll be sure to pass your kind comments along to our staff. We appreciate your feedback and hope to have the pleasure of welcoming you back to the Sandman Hotel Castlegar on your next visit!
3.0分
其他
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Staff was ok. However, checking in there was a damage deposit required of $100 not mentioned after purchasing my stay online. At time check in, my credit card did not tap. I told the clerk the card has no pin or tap featured. I said debit card but it was now $250 using debit. Offered $100 cash as deposit. I told her $100 on debit but she said policy is $250. Cash would not be accepted either. I said I would right down the credit card on the check in paperwork. She then got a manager. It was not until I mentioned to type the credit card number into the debit machine. Then it went through. This was annoying and disappointing the ability to pay but only their terms and values. An unexpected charge after the room was paid in full.
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酒店回复: Thank you for taking the time to provide such detailed feedback about your recent stay.We are very sorry to hear about the frustrating and confusing experience you had during check-in regarding our security deposit policy. We sincerely apologize that the deposit requirement was an unexpected surprise and for the lack of clarity around the different amounts for credit versus debit card transactions.Furthermore, we are truly sorry for the difficulty you encountered with payment processing. Your check-in should have been a smooth and welcoming process, and we regret that our staff was not able to handle the transaction efficiently without your suggestion. This is certainly not the standard of service we aim for.Please be assured that we will be using your feedback as a critical training tool for our front desk team to improve our communication of policies and our handling of various payment methods.We value your business and hope that you will consider giving us another opportunity to provide you with the seamless and pleasant stay you deserve.
3.0分
其他
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Carpets in hallways are showing their age…stained and worn. Things smelled a bit mildew-like in our room. Clean enough bathroom, no issues there. Just old hotel.
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酒店回复: Thank you for taking the time to share your feedback about your recent stay.We're pleased to hear that you found the bathroom clean and without issue. However, we sincerely apologize for your concerns regarding the condition of our hallway carpets and the mildew-like smell you noticed in your room. This is certainly not the standard of comfort and cleanliness we strive to provide our guests.Your comments are very important to us and have been shared with our housekeeping and maintenance teams to investigate and address these issues promptly. We are always working on improvements and your feedback is crucial in helping us prioritize them.We hope you will consider giving us another opportunity in the future to provide you with a much better experience.
5.0分
其他
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Pretty good , except for not environmentaly friendly in the breakfast area .
Everything went into garbage when most items should have gone into recycling bins
Also no one wiping down tables.
Also Air conditioning unit very loud!!
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酒店回复: Dear Doris,Thank you so much for the incredible 10/10 rating! We are thrilled that you had an excellent stay with us.We also genuinely appreciate you taking the time to share your valuable feedback. You've made an excellent point about our breakfast area, and we are immediately reviewing our waste management procedures to incorporate more environmentally friendly recycling options.Thank you again for both your high praise and your helpful suggestions. We look forward to welcoming you back soon!
4.0分
其他
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It was quiet and the room was ok. It's an older building that needs some updating but otherwise there's nothing wrong with it. Didn't try the pool although it looked good from my window. Having an inside window made the room I was in quite all the time.
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酒店回复: Hi Luke,Thank you for sharing your feedback and for the positive rating!We're so glad to hear you had a quiet stay with us and that your room was comfortable. Your comment about the inner window providing a peaceful environment is great to hear.We also appreciate your honest thoughts on our building. We are continuously looking for ways to refresh our property, and feedback like yours is essential in helping us prioritize future updates.We hope that on your next visit you'll have the chance to try out the pool! We look forward to welcoming you back.
房间干净 安静
弗莱德鲁
还不错
1. Eung on the front desk was excellent: polite, efficient, accommodating.
2. The property itself needs work.
a) the bath/shower fixture was not attached to the wall and the handle did not adjust water temperature.
b) there was only ONE luggage cart - eep!
3. The tv only had a list of channels, not programs.
Its to bad the hot tub wasn't ready i hope on my next visit to be able to soak my aching bones.
The hotel is centrally located with easy access to the highway. The room was clean. The hotel was quiet. The front desk staff were friendly & efficient.
Staff was ok. However, checking in there was a damage deposit required of $100 not mentioned after purchasing my stay online. At time check in, my credit card did not tap. I told the clerk the card has no pin or tap featured. I said debit card but it was now $250 using debit. Offered $100 cash as deposit. I told her $100 on debit but she said policy is $250. Cash would not be accepted either. I said I would right down the credit card on the check in paperwork. She then got a manager. It was not until I mentioned to type the credit card number into the debit machine. Then it went through. This was annoying and disappointing the ability to pay but only their terms and values. An unexpected charge after the room was paid in full.
Carpets in hallways are showing their age…stained and worn. Things smelled a bit mildew-like in our room. Clean enough bathroom, no issues there. Just old hotel.
Pretty good , except for not environmentaly friendly in the breakfast area .
Everything went into garbage when most items should have gone into recycling bins
Also no one wiping down tables.
Also Air conditioning unit very loud!!
It was quiet and the room was ok. It's an older building that needs some updating but otherwise there's nothing wrong with it. Didn't try the pool although it looked good from my window. Having an inside window made the room I was in quite all the time.