酒店回复: On behalf of our entire team at St. Eugene Resort, I'd like to thank you for taking a moment to share your experience. We really appreciate the recommendation for future guests, and are very glad to hear you love the resort and the wonderful things we are doing there!
5.0分
情侣出游
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We appreciate the work done to make the property a positive contribution to the community.
The restaurant food was great.
Time for some upgrades to colours and finishes.
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酒店回复: Dear Dale,Thank you for your perfect 10 out of 10 rating and thoughtful feedback. We’re delighted to hear you appreciated both the care we put into making St. Eugene a positive part of the community and the quality of our restaurant’s food. Your comments regarding upgrades to colours and finishes are greatly appreciated and will be shared with our team as we continue to enhance the guest experience with renovations. We look forward to welcoming you back for another enjoyable stay and to share more of the ongoing improvements at our historic resort.
2.0分
其他
Sauna and steam room were not operating. Other guests were very loud in hallway until 2 am on the one night.
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酒店回复: Dear Julie,Thank you for sharing your feedback. We’re truly sorry to hear that your stay did not meet expectations and for the inconvenience caused by the sauna and steam room being unavailable. We understand how these amenities can enhance a visit,We also regret the disruption you experienced due to noise in the hallway. Guest comfort is important to us, and we will review this to see how we can better manage such situations. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a more peaceful and enjoyable experience in the future.
5.0分
其他
We left a pair of ear buds in the bedding and contacted the Staff, no call was returned to us to see if they were found and could be returned.
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酒店回复: Dear Shayne,Thank you for your perfect 10 out of 10 rating and for sharing your feedback. We sincerely regret the inconvenience caused by the missed follow-up regarding your earbuds. This was an oversight on our part, and we truly appreciate you bringing it to our attention. We have since reached out to you directly to address this matter.We’re grateful for your understanding and are pleased you still enjoyed your stay at St. Eugene. We look forward to welcoming you back in the future for another memorable experience.
4.0分
其他
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Lovely room. ****** was a lot of fun. The landscaping is gorgeous! The complex is in a quiet valley not far off the highway. Golf course was very well maintained.
4.0分
其他
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It is a beautiful property, in an amazing location. What’s lacking is the small and intuitive amenities that excellent resorts have. They are small like lemon ice water in the lobby, washroom in or very close to the lobby and handicap automatic doors to access the room hallways.
Once again, these are very small things but are important to take a top-notch resort from great to excellent.
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酒店回复: Dear Gordon,Thank you for sharing your feedback along with your 8 out of 10 rating. We’re delighted to hear you enjoyed the beauty of our property and its unique location. At the same time, we truly appreciate your thoughtful comments about the smaller amenities that make a big difference in creating an excellent guest experience. Suggestions such as enhanced lobby refreshments, accessible washroom placement, and improved access with automatic doors are valuable to us, and we’ve shared them with our team for consideration as we continue to improve.Your perspective is greatly appreciated, and we’re grateful you took the time to highlight both what you enjoyed and where we can elevate our services. We hope to welcome you back in the future for an even better stay.
5.0分
其他
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Matched our hopes and exceeded expectations
Had been a little concerned about some less than great reviews about dining in the Nima …..well. We were more than happy. Excellently cooked(rare) steak and bison short ribs for us. The accompanying vegetables were so well cooked that this may have been the first time I had to leave ribeye because I needed room for the heritage carrots and garlic potatoes. No desserts for us but a great unknown to us Pinot noir from a crestón winery.
NOT inexpensive mains but great and well served in a wonderful window table. We’d come back on the next road trip. Room was ok too. Front grounds stunning.
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酒店回复: Dear Robert,Thank you for your glowing 10 out of 10 review and for sharing such thoughtful details about your experience. We’re delighted to hear that your stay not only matched your hopes but exceeded expectations. It’s wonderful to know that your dining experience at Numa impressed you, from the food to the Pinot noir!It’s equally rewarding to know you appreciated your room and the stunning grounds at the front of the resort. Your kind words mean a great deal to our team, and we’re thrilled to hear you would consider returning on a future road trip. We look forward to welcoming you back for another memorable stay.
1.0分
商务出差
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Checked in card to room did not work
Then got the card and someone was in the room still waiting for a new key card
Went to the bar got extremely slow service while everyone looked and kept on going
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酒店回复: Dear Brian,Thank you for sharing your experience with us. We are truly sorry to hear about the difficulties you encountered during your stay. From the inconvenience at check-in with the room key, to the mix-up with the room itself, and finally the delay in service at the bar. This is certainly not the level of service we aim to provide.Your feedback has been shared with our front desk and food & beverage teams so that we can address these issues directly and prevent similar experiences in the future. We recognize how frustrating this must have been and appreciate you taking the time to let us know.We hope you might consider giving us another opportunity to provide a much more seamless and enjoyable experience,
景色优美，建筑也很漂亮，两个热水浴缸非常棒！
酒店很棒，高尔夫球场也很漂亮。去了******，吃了一顿很棒的晚餐，还赢了一些钱 :) 以后还会再来的。
St.Eugene 的住宿感覺令我們很感動，這是一間有歷史文化的旅館，三天三夜的停留，我們一點一滴品味這間被環山圍繞的住宿環境。
我們喜歡她的優雅、自然景色，還有St Eugene mission 旅館呈現的歷史文化的內涵。
我們也打了一場高爾夫球，球場設計維護都令人回味無窮。
到Kootenay national park 旅遊，St Eugene 值得拜訪。
We appreciate the work done to make the property a positive contribution to the community.
The restaurant food was great.
Time for some upgrades to colours and finishes.
Sauna and steam room were not operating. Other guests were very loud in hallway until 2 am on the one night.
We left a pair of ear buds in the bedding and contacted the Staff, no call was returned to us to see if they were found and could be returned.
Lovely room. ****** was a lot of fun. The landscaping is gorgeous! The complex is in a quiet valley not far off the highway. Golf course was very well maintained.
It is a beautiful property, in an amazing location. What’s lacking is the small and intuitive amenities that excellent resorts have. They are small like lemon ice water in the lobby, washroom in or very close to the lobby and handicap automatic doors to access the room hallways.
Once again, these are very small things but are important to take a top-notch resort from great to excellent.
Matched our hopes and exceeded expectations
Had been a little concerned about some less than great reviews about dining in the Nima …..well. We were more than happy. Excellently cooked(rare) steak and bison short ribs for us. The accompanying vegetables were so well cooked that this may have been the first time I had to leave ribeye because I needed room for the heritage carrots and garlic potatoes. No desserts for us but a great unknown to us Pinot noir from a crestón winery.
NOT inexpensive mains but great and well served in a wonderful window table. We’d come back on the next road trip. Room was ok too. Front grounds stunning.
Checked in card to room did not work
Then got the card and someone was in the room still waiting for a new key card
Went to the bar got extremely slow service while everyone looked and kept on going