Not happy with staff already said if they can extend stay upto 1 when discussed on desk lady said we cant do
Also no good room
No water in fridge
When asked room service for water said come downstairs with cup and take urself
0 start out of 100
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酒店回复: Dear Niral,Thank you for your feedback. We would like to clarify a few points regarding your stay.Our hotel does not offer room service. However, we do provide a complimentary water and coffee station for all guests on the main floor at any time of the day. We apologize if this was not clearly communicated.Regarding your request for a late checkout, late checkouts are always based on availability. On the day of your departure, we were fully booked, which limited our options. We were still able to offer a complimentary late checkout until 12:00 PM, which is the latest we could accommodate.We appreciate you sharing your concerns and will continue working with our team to ensure clear communication and a better guest experience.Regards,Front DeskDays Inn by Wyndham Grande Prairie
2.0分
商务出差
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Staff became sullen when we asked main doors wouldn't open automatically. We had to pull it apart by hand. Anyway we notified her and
told us it is because of the cold. It was +9 degrees. Then she became rude.
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酒店回复: Thank you for sharing your experience with us. We’re sorry to hear about the interaction you described and the inconvenience with the main doors during your visit. This is certainly not the level of service or courtesy we strive to provide to our guests.While colder temperatures can sometimes affect automatic doors, your concern should have been addressed in a courteous and respectful manner. We apologize if the response you received came across as dismissive or rude. Your feedback has been shared with management so this matter can be reviewed and addressed with our team.We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide you with a better experience in the future.
1.0分
商务出差
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Room was booked and paid for on ******* for one of our employees. Confirmed our On file Credit Card Authorization directly with the Hotel. When employee arrived to check in he was not allowed to check in as staff member could not find authorization. We will require a full refund on this room along with written confirmation this situation will not happen again. All required paperwork and submissions for Credit card authorization was completed on our end. The breakdown in process is with the Hotel.
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酒店回复: Dear Lyndon,Thank you for contacting us regarding the recent reservation and check-in experience.Upon the guest’s arrival, our staff requested a credit card for incidentals, which is standard hotel policy. Additionally, our front desk team requested the company name in order to verify and process the credit card authorization on file. Unfortunately, the guest was unable to provide this information, which prevented us from locating the authorization and completing the check-in process. During this interaction, the guest also became disrespectful toward our team member.While we understand that the room charges were prepaid, we must verify company details to correctly process any company card and to ensure the privacy and security of both the company and the hotel.Please note that, as this was a third-party reservation made through ******* and we were not informed of the company authorization in advance, we are unable to issue a refund. Third-party bookings must follow the policies and procedures set by the booking platform, and any changes or cancellations must be handled directly through them.We appreciate your understanding and kindly recommend that, for future stays, company authorization and guest details be communicated to the hotel in advance to help ensure a smooth check-in process.Kind regards,Front DeskDays Inn by Wyndham Grande Prairie
4.0分
其他
Great sleep, great breakfast but the hotel is more worker oriented than family oriented, which was visible with the room condition
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酒店回复: Dear Raymond,Thank you for sharing your feedback with us. We’re pleased to hear that you enjoyed a great night’s sleep and appreciated our breakfast. However, we’re sorry to learn that your experience with the room condition didn’t fully meet your expectations.Our property does welcome a variety of guests, including both business travelers and families, and we strive to ensure that everyone enjoys a comfortable and pleasant stay. Your comments have been shared with our team so we can look into the room condition and make improvements where needed.We truly appreciate your input and hope to have another opportunity to provide you with an even better experience in the future.Kind regards,Front Desk TeamDays Inn by Wyndham Grande Prairie
5.0分
商务出差
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I had a wonderful stay at this hotel. The room was clean, spacious, and very comfortable, with all the amenities I needed. The staff were exceptionally friendly and accommodating, always making sure guests feel welcome and well taken care of. The location was convenient, and the atmosphere throughout the hotel was calm and relaxing. I truly enjoyed my stay and would highly recommend this place to anyone looking for a pleasant and comfortable experience.
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酒店回复: Dear Aireen,Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you enjoyed your stay, found your room comfortable, and appreciated the hospitality of our staff. Creating a welcoming and relaxing environment for our guests is always our top priority, and it’s wonderful to know we met your expectations during your visit.We truly appreciate your recommendation and look forward to welcoming you back to Days Inn by Wyndham Grande Prairie in the near future.Warm regards,Front Desk TeamDays Inn by Wyndham Grande Prairie
5.0分
家庭亲子
Appreciate the cleanliness. Bed was very comfortable. Friendly receptionist who remembered us from before
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酒店回复: Dear Andrew/Kathleen,Thank you for taking the time to leave such a wonderful review! We're so glad you appreciated the cleanliness and found the bed comfortable. It's great to hear that our friendly receptionist remembered you — we love creating those personal connections! We look forward to welcoming you back again soon!Warm Regards,Front DeskDays Inn By Wyndham Grande Prairie.
4.0分
其他
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The hotel was fine. Good location and quiet. The breakfast had a good variety but the cleanliness of the eating area was disappointing. Maybe the guests were messy? The waffle maker was greasy and didn't work very well. It needs to be replaced. The coffee was good.
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酒店回复: Dear Daniel,Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our convenient location and quiet atmosphere, as well as the variety offered at breakfast and the quality of the coffee.We do apologize, however, for the cleanliness issues you encountered in the dining area. While we do our best to maintain a clean and welcoming space, we understand how this impacted your experience and will certainly review our procedures with the team. Your comments about the waffle maker have been noted, and we’ll look into replacing or repairing it promptly.We appreciate your honest input—it helps us improve. We hope to have the opportunity to welcome you again and provide an even better stay.Warm regards,Front Desk.
3.0分
家庭亲子
Staff was extremely helpful and friendly. Clean rooms not very many electrical outlets by the beds. Breakfast was mediocre. Parking lot was dirty.
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酒店回复: Dear Susan, Thank you for your recent stay with us and for sharing your feedback. We're delighted to hear that you found our staff to be helpful and friendly, and that you appreciated the cleanliness of your room — we’ll be sure to share your kind words with our team.We also appreciate your constructive comments regarding the electrical outlets, breakfast, and the condition of the parking lot. Please know that your concerns have been shared with the appropriate departments as we continuously strive to improve our guest experience.We hope to have the opportunity to welcome you back and provide you with an even more comfortable and enjoyable stay.Warm regards,Front DeskDays Inn by Wyndham Grande Prairie
我最近入住了大草原戴斯酒店，体验非常愉快。工作人员友善又乐于助人，让入住和退房手续办理得很顺利。房间干净舒适，我需要的东西一应俱全。早餐是个不错的额外惊喜，有很多不错的选择来开启新的一天。酒店位置便利，靠近餐馆和商店。总的来说，性价比很高，我下次还会选择入住。
很干净
Not happy with staff already said if they can extend stay upto 1 when discussed on desk lady said we cant do
Also no good room
No water in fridge
When asked room service for water said come downstairs with cup and take urself
0 start out of 100
Staff became sullen when we asked main doors wouldn't open automatically. We had to pull it apart by hand. Anyway we notified her and
told us it is because of the cold. It was +9 degrees. Then she became rude.
Room was booked and paid for on ******* for one of our employees. Confirmed our On file Credit Card Authorization directly with the Hotel. When employee arrived to check in he was not allowed to check in as staff member could not find authorization. We will require a full refund on this room along with written confirmation this situation will not happen again. All required paperwork and submissions for Credit card authorization was completed on our end. The breakdown in process is with the Hotel.
Great sleep, great breakfast but the hotel is more worker oriented than family oriented, which was visible with the room condition
I had a wonderful stay at this hotel. The room was clean, spacious, and very comfortable, with all the amenities I needed. The staff were exceptionally friendly and accommodating, always making sure guests feel welcome and well taken care of. The location was convenient, and the atmosphere throughout the hotel was calm and relaxing. I truly enjoyed my stay and would highly recommend this place to anyone looking for a pleasant and comfortable experience.
Appreciate the cleanliness. Bed was very comfortable. Friendly receptionist who remembered us from before
The hotel was fine. Good location and quiet. The breakfast had a good variety but the cleanliness of the eating area was disappointing. Maybe the guests were messy? The waffle maker was greasy and didn't work very well. It needs to be replaced. The coffee was good.
Staff was extremely helpful and friendly. Clean rooms not very many electrical outlets by the beds. Breakfast was mediocre. Parking lot was dirty.