酒店回复: Dear Rebecca,Thank you for taking the time to share your experience with us. First and foremost, we sincerely apologize for the discomfort and concern you experienced during your stay. While we’re very happy to hear that you found our staff welcoming, the room clean, and breakfast enjoyable, we deeply regret that your visit was marred by the situation you described.Following your report, we immediately had the room inspected by a licensed pest control professional. After a thorough examination, no evidence of bed bugs or pest activity was found. That said, we absolutely take these concerns seriously and remain committed to the highest standards of cleanliness and guest comfort. If you have any questions please don't hesitate to reach our management team.Your feedback helps us ensure that every guest has the best possible experience, and we hope to have the chance to welcome you back under better circumstances.