This was a terrible stay experience, especially the front desk service, which was far too rigid. It’s hard to imagine that a hotel charging such a high price per night could have such inflexible front desk management. Every hotel I stayed at in Europe took good care of children under 12, but this one insisted on charging an extra person's accommodation fee. In the end, we had to forgo breakfast to offset the cost. When we wanted to store our luggage before leaving, we were told there was no space available—how could such a large hotel not have a luggage storage area? I hope the hotel will thoroughly improve its staff training and room/facility arrangements.
景色一绝，房间可以看到马特洪峰，记得一定要定景观房，另外酒店人员非常贴心会在入住时讲解徒步路线，游玩攻略，很有帮助。还有spa可以使用，早餐在瑞士算很丰富的。
我们一家人去采尔马特旅行，预订了一间马特宏峰景观房。很幸运房间得到了升级，加上天气晴朗，从房间看到的马特宏峰景色简直令人惊叹。星空璀璨夺目，朝霞也美不胜收，留下了最美好的回忆。
早餐非常棒，美味可口，这是一家我一定会再次入住的酒店。我也会推荐给家人和朋友。谢谢你们带来如此美好的回忆。
这是一次糟糕的入住体验，尤其是前台服务，过于死板了，很难想象一个一晚上这么贵的酒店前台管理竟会如此死板，在欧洲入住的每个酒店都会把12岁以下的儿童照顾好，只有这个酒店非要多收取一个人的入住费，最后我们用了不吃早餐来抵扣，离开时想寄存行李时，跟我们说没有地方存放了，这么大个酒店竟然不设置寄存的地方？希望好好整改一下人员规范还有房间设置。
This was a terrible stay experience, especially the front desk service, which was far too rigid. It’s hard to imagine that a hotel charging such a high price per night could have such inflexible front desk management. Every hotel I stayed at in Europe took good care of children under 12, but this one insisted on charging an extra person's accommodation fee. In the end, we had to forgo breakfast to offset the cost. When we wanted to store our luggage before leaving, we were told there was no space available—how could such a large hotel not have a luggage storage area? I hope the hotel will thoroughly improve its staff training and room/facility arrangements.
来采尔马特多次了，第一次住这家酒店，携带小朋友入住就算不用额外加床也需要付费，而且不低，主要是在来之前有打电话咨询过，当时工作人员给的答案是如果不加床就不收取费用，显然酒店内部没有统一，或者是见人下菜碟，另外火车站接送也是需要收费，这在采尔马特其它的酒店里是没有遇到过的
这家酒店位置很好，很方便，一定要订能从阳台看到马特洪峰的房间。
窗外风景很美
可以在阳台看到马特洪峰
酒店服务也很周到 可以车站往返接送 入住服务会有迎宾酒水 房间环境很好空间较大 很推荐在房间多住几天
四星酒店大堂和室外休闲区都挺温馨，送迎宾香槟，需要也可火车站接送。房间和卫生间都还干净舒适，服务也热情。
缺点啊:1, 酒店大门是正对河边一大片墓地，虽然瑞士墓地都有花有草，不惊悚，但介意的要注意房间朝向。
2, 12岁以上加床180瑞朗太贵了！都可旁边酒店订个单间了。慎！
景色很好，
这间阿尔卑斯山酒店，正如您所梦想：全木雕装饰，精美的黑白照片娓娓道来酒店的故事，更别提无可挑剔的床上用品、周到的服务，以及一个非常漂亮的康体区，让您在一天的山间奔波后，可以在这里恢复活力。强烈推荐这家美丽的传统房屋，它由当地家庭经营，瓦莱州的热情好客可不是空谈。
入住的第一印象就非常棒，主人的儿子热情地迎接我们，并带我们到阳台上享用迎宾饮品，行李也很快被送到房间。之后，他又回到阳台上，在我们欣赏美景时询问我们是否对入住有任何疑问。他拿来地图，并根据我们的问题热情地推荐了一些景点。房间布置精美，景色更是令人叹为观止！我们还有一个舒适的露台，可以欣赏到马特洪峰的壮丽景色。入住期间，所有人都非常友好热情，乐于助人。自助早餐丰盛美味！房间干净整洁，床也很舒服。地理位置更是绝佳！我们对这次住宿体验非常满意，无可挑剔。非常感谢！