Awful accommodations! Room was dirty, hair found in the bathroom upon arrival. Toilet and tub need to be replaced or repainted as paint was peeling making it feel even dirtier. Upon arrival we were told the King rooms we reserved were no longer available and were given double rooms. We didn’t pay for doubles we paid for king beds and were never refunded the difference. I understand it’s an economy hotel but it should still be clean and I should get what I pay for. Not good, do not recommend.
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酒店回复: Thank you for your feedback. We sincerely apologize that your stay did not meet expectations. Cleanliness and guest satisfaction are very important to us, and your concerns have been shared with our team for immediate attention. We regret the inconvenience regarding the room type and appreciate you bringing this to our notice.
5.0分
其他
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I’ve stayed at this hotel a dozen times and it’s always clean and comfortable. I also can’t say enough for the management team who’ve always gone out of there to accommodate me when I’m in the area. Will be back soon!
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酒店回复: Thank you so much for your continued loyalty and kind words! We’re thrilled to hear that you consistently find our hotel clean and comfortable, and we truly appreciate your recognition of our management team’s efforts. It’s always a pleasure to welcome you, and we look forward to seeing you again very soon!
4.0分
情侣出游
Room was clean, front desk clerk was friendly & helpful. Only complaint was breakfast was minimal & juice machine didn't work.
3.0分
家庭亲子
Arrived late. Limited parking in back, poorly lit and unkept area. One room ok but old tarnished fixtures and not coffee pot or ice bucket. Few towels.
5.0分
其他
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I went up without a reservation. The previous day, I had car trouble and was unable to keep my reservation. I could not get a refund. The staff here take great care of me and go out of their way to make my stay a good experience. I don’t need to book through Experia anymore.
4.0分
其他
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The hotel was comfortable. The room was limited in some amenities. No hand towels, no Kleenex. These are things that I found to be present in other super 8 motels
5.0分
家庭亲子
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Service was excellent, late arrival. Front desk was helpful and friendly. Room was clean , and well appointed for a budget option. Hot coffee in lobby, even at 11pm!
1.0分
家庭亲子
Smelled like animals and cigarettes when I walked in to check in. Left immediately but still got charged from *******
1.0分
其他
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Bad management. I have filed a complaint with the property since the management broke into our room at 1:30 am due to double booking our room to another customer. We felt unsafe and could not sleep for the rest of the night.
4.0分
朋友出游
The property was completely fine for a weekend stay. Easy access to interstate. Good location near Radford University.
Awful accommodations! Room was dirty, hair found in the bathroom upon arrival. Toilet and tub need to be replaced or repainted as paint was peeling making it feel even dirtier. Upon arrival we were told the King rooms we reserved were no longer available and were given double rooms. We didn’t pay for doubles we paid for king beds and were never refunded the difference. I understand it’s an economy hotel but it should still be clean and I should get what I pay for. Not good, do not recommend.
I’ve stayed at this hotel a dozen times and it’s always clean and comfortable. I also can’t say enough for the management team who’ve always gone out of there to accommodate me when I’m in the area. Will be back soon!
Room was clean, front desk clerk was friendly & helpful. Only complaint was breakfast was minimal & juice machine didn't work.
Arrived late. Limited parking in back, poorly lit and unkept area. One room ok but old tarnished fixtures and not coffee pot or ice bucket. Few towels.
I went up without a reservation. The previous day, I had car trouble and was unable to keep my reservation. I could not get a refund. The staff here take great care of me and go out of their way to make my stay a good experience. I don’t need to book through Experia anymore.
The hotel was comfortable. The room was limited in some amenities. No hand towels, no Kleenex. These are things that I found to be present in other super 8 motels
Service was excellent, late arrival. Front desk was helpful and friendly. Room was clean , and well appointed for a budget option. Hot coffee in lobby, even at 11pm!
Smelled like animals and cigarettes when I walked in to check in. Left immediately but still got charged from *******
Bad management. I have filed a complaint with the property since the management broke into our room at 1:30 am due to double booking our room to another customer. We felt unsafe and could not sleep for the rest of the night.
The property was completely fine for a weekend stay. Easy access to interstate. Good location near Radford University.