Desk in room needed repair, about to fall over. Exhaust fan in bathroom did not work. Long hairs in bathtub. I have short hair, husband is bald. No cups to make coffee in. Free breakfast was minimal. No juice, yogurt, fruit. Pancakes were good.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We regret to hear about the maintenance and housekeeping issues you encountered and will address them with our team. We are glad you enjoyed the pancakes and appreciate your input on breakfast variety as we work to make improvements for future guests.We hope to welcome you again soon.Sincerely, Hotel Manager
4.0分
其他
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Stayed here the night before my Hennepin 100-mile run. It was cozy enough that I received an excellent night of sleep and a decent breakfast before heading to the race's start line!
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酒店回复: Dear Guest,Thank you for your feedback. We are thrilled you had a restful night and enjoyed breakfast before your Hennepin 100-mile run. It is wonderful to know our cosy accommodations supported your race preparation. We look forward to welcoming you back for another comfortable and energising stay in the future. Sincerely, Hotel Manager
4.0分
家庭亲子
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The room was nice but we couldn't watch any TV we could only find 4 channels and the TV kept cutting out freezing then it would go black and say currently unavailable. Then in the bathroom I took a shower and got some water on the floor went to while up the floor with a towel and the amount of dirt I wiped up was bad. But the beds were really comfortable, we slept good.
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酒店回复: Dear Kaitlin,Thank you for sharing your detailed feedback. We are glad to hear you found the beds comfortable and slept well. We also understand the frustration with the television and bathroom cleanliness, and your comments will be reviewed with our team to ensure improvements are made for a better guest experience. We look forward to welcoming you back. Sincerely, Hotel Manager
2.0分
情侣出游
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The room was missing a smoke detector, the hall was missing a fire extinguisher, the towels and bedding were stained, plus the window was broken. The tv doesn’t not get many channels but the channels it does get, have no sound. The floor in the room was so dirty it turned our feet black. The “breakfast” is extremely below average. Staff was unfriendly and rude when we asked for clean towels. Also note: blood stains on the hallway carpet.
Won’t be staying here again.
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酒店回复: Dear Jocelyn,Thank you for taking the time to share your experience. We regret to hear about the concerns with safety equipment, cleanliness, amenities, and service during your stay. These issues will be reviewed with our team for immediate attention. Your feedback is important and will guide improvements for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
2.0分
其他
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The only thing I liked was that the staff was friendly, and helped when someone couldn't reach me, although the problem arose because my room phone was apparently malfunctioning. The place smelled funny, trash was piled up, didn't get room cleaning and linen service consistently. Carpets were stained but cleanliness in the room was okay. Shower didn't drain properly and flying insects came up through the drain. Fellow guests were drinking beer in common areas and parking lot after working field labor, I didn't feel exactly unsafe but I was wary. Under no circumstances would I stay here again. I would be leery of staying at another Days Inn, and in fact was left with a negative perception of Wyndam. I feel like I am being generous in giving a two star overall rating.
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酒店回复: Dear Dean,Thank you for sharing your detailed review. We appreciate you recognizing the friendliness of our staff, and we have carefully noted your concerns regarding maintenance, cleanliness, and the overall environment. Your comments are being reviewed with our team as we work toward improving comfort, service, and guest experience. We hope to welcome you again soon.Sincerely, Hotel Manager
4.0分
家庭亲子
Aside from being remodeled this was the nicest days Inn I've ever stayed at. The staff were very nice the breakfast was fantastic
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酒店回复: Dear Timothy,Thank you for your wonderful review! We are delighted to hear that you found this to be one of the nicest Days Inn locations you have stayed at. It is great to know the staff made a positive impression and that you enjoyed the fantastic breakfast. We look forward to welcoming you again.Sincerely, Hotel Manager
2.0分
其他
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Horrible
Was there on a yearly trip for family reunion. Walking in lobby looks nice. There is a bucket in middle of the walk way in lobby to catch water from some where. The lady that checked us in was confused on our reservation. I told her my name a details of our booking.
I optided to pay at the site. This was huge mistake. I was quoted online at 379. When I got there I was charged around 437 dollars.
The hallway to the rooms smell absolutely horrible. To the point we wanted to throw up. Room as ok as far as clean. Tv remote wouldn’t work. Was told they would fix it never did. Had 2 towels for 4 people and had to ask 3 times for more towels. Also paid extra for pool side room and pool was shut down. Constant hammering and other tools. Breakfast was a muffin that’s it. Was told a hot breakfast.
All an all it was a horrible stay. Only think nice was the new bathroom also no plugs in bathroom for hair tools. A the bed was comfortable. The mattress are very stained also.
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酒店回复: Dear Guest,Thank you for sharing your detailed experience. We sincerely apologise for the many issues you encountered, from the confusion at check-in and unexpected charges to maintenance disruptions and limited amenities. This is not the standard we strive for. Your concerns are being reviewed seriously so we can make the necessary improvements for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
3.0分
其他
Check in area was not the cleanest. Hallways were smelly and dirty. Room was ok. Nothing to get excited about. I have had nicer rooms for less money.
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酒店回复: Dear Kyle,Thank you for your feedback. We apologise for the cleanliness issues you encountered in the check-in area and hallways. Your comments are valuable, and we will address them to ensure a more pleasant experience for future guests. We hope to have the opportunity to provide a better stay next time.Sincerely, Hotel Manager
5.0分
其他
Very nice staff help me and my family and my animals would recommend this place to my family.
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酒店回复: Dear Karen,Thank you for your kind words. We are so glad our staff was able to help you, your family, and your animals feel welcome. It means a lot to know you would recommend us to your loved ones. We hope to welcome you back again for another comfortable stay.Sincerely, Hotel Manager
1.0分
家庭亲子
Its all around horrible i wouldn't recommend anyone to stay here
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酒店回复: Dear Jennifer,Thank you for your feedback. We are sorry to hear that your experience was not a positive one. Your comments will be reviewed with our team as we work to address areas needing improvement. We hope to welcome you again soon.Sincerely, Hotel Manager
Desk in room needed repair, about to fall over. Exhaust fan in bathroom did not work. Long hairs in bathtub. I have short hair, husband is bald. No cups to make coffee in. Free breakfast was minimal. No juice, yogurt, fruit. Pancakes were good.
Stayed here the night before my Hennepin 100-mile run. It was cozy enough that I received an excellent night of sleep and a decent breakfast before heading to the race's start line!
The room was nice but we couldn't watch any TV we could only find 4 channels and the TV kept cutting out freezing then it would go black and say currently unavailable. Then in the bathroom I took a shower and got some water on the floor went to while up the floor with a towel and the amount of dirt I wiped up was bad. But the beds were really comfortable, we slept good.
The room was missing a smoke detector, the hall was missing a fire extinguisher, the towels and bedding were stained, plus the window was broken. The tv doesn’t not get many channels but the channels it does get, have no sound. The floor in the room was so dirty it turned our feet black. The “breakfast” is extremely below average. Staff was unfriendly and rude when we asked for clean towels. Also note: blood stains on the hallway carpet.
Won’t be staying here again.
The only thing I liked was that the staff was friendly, and helped when someone couldn't reach me, although the problem arose because my room phone was apparently malfunctioning. The place smelled funny, trash was piled up, didn't get room cleaning and linen service consistently. Carpets were stained but cleanliness in the room was okay. Shower didn't drain properly and flying insects came up through the drain. Fellow guests were drinking beer in common areas and parking lot after working field labor, I didn't feel exactly unsafe but I was wary. Under no circumstances would I stay here again. I would be leery of staying at another Days Inn, and in fact was left with a negative perception of Wyndam. I feel like I am being generous in giving a two star overall rating.
Aside from being remodeled this was the nicest days Inn I've ever stayed at. The staff were very nice the breakfast was fantastic
Horrible
Was there on a yearly trip for family reunion. Walking in lobby looks nice. There is a bucket in middle of the walk way in lobby to catch water from some where. The lady that checked us in was confused on our reservation. I told her my name a details of our booking.
I optided to pay at the site. This was huge mistake. I was quoted online at 379. When I got there I was charged around 437 dollars.
The hallway to the rooms smell absolutely horrible. To the point we wanted to throw up. Room as ok as far as clean. Tv remote wouldn’t work. Was told they would fix it never did. Had 2 towels for 4 people and had to ask 3 times for more towels. Also paid extra for pool side room and pool was shut down. Constant hammering and other tools. Breakfast was a muffin that’s it. Was told a hot breakfast.
All an all it was a horrible stay. Only think nice was the new bathroom also no plugs in bathroom for hair tools. A the bed was comfortable. The mattress are very stained also.
Check in area was not the cleanest. Hallways were smelly and dirty. Room was ok. Nothing to get excited about. I have had nicer rooms for less money.
Very nice staff help me and my family and my animals would recommend this place to my family.
Its all around horrible i wouldn't recommend anyone to stay here