酒店回复: Dear Evelin,Thank you for taking the time to share your experience at the Red Roof Inn Monteagle - I-24. I regret to hear about the issues you experienced with the room's odor, the condition of the towels, and the limited coffee options. We also understand that the lack of breakfast service was inconvenient. We appreciate your feedback as it helps us identify areas where we can improve.We always welcome guest feedback at Red Roof as we strive to continuously to offer quality service. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, MatthewRed Roof Management RediResponse Specialist
4.0分
其他
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Quiet area. Rm 207 upstairs non smoking. Nothing special or spectaular but also acceptable. A bit outdated however the room was clean and did not smell of smoke. Towels appeared to be clean but had some stains. Bed was comfy. Check in easy and the lady seemed nice. No coffee in lobby area but there was a small coffee maker and coffee packet in the room. I would stay here again.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Monteagle - I-24. We're glad you found the room acceptable and clean, and that the bed was comfortable. We acknowledge your comments regarding the decor and coffee in the lobby.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
2.0分
情侣出游
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Bathroom fan was broken/loud and dirty, the bathroom celing had mold. No hand soap. Stains on both beds. There was a bag over the smoke alarm. The key card wouldnt scan a couple of times. And it took the front desk clerc 15 mins (while they were loudly putting food in the microwave) to give back the card at the end of the week.
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酒店回复: Dear Valued Guest, Thank you for taking the time to write a review of your stay at the Red Roof Inn Monteagle - I-24. We are sorry to hear about the issues you experienced during your stay. The broken fan, mold, lack of soap, stained bedding, covered smoke alarm, and key card problems are all unacceptable. I will share this feedback with staff right away to have that looked into and addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
4.0分
其他
Floors needed cleaning. Linens needed bleach. Great price.staff very frendly. Good value.
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酒店回复: Dear Valued Guest,We appreciate you taking the time to share your feedback at the Red Roof Inn Monteagle - I-24. We regret to hear that the cleanliness of the floors and linens did not meet your expectations. Please accept our sincerest apologies for this lapse. We're glad to hear that you found our staff friendly and the price and overall value to your liking. We aim to deliver a positive experience for all our guests.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JonainaRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
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Staff was very friendly! Room was clean however well worn and uncomfortable. It was a cheap room for a road trip concert, just wish either the bed and/or the pillows would have provided more comfort.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Monteagle - I-24. We sincerely appreciate your comments and we're so glad to hear you found our staff friendly. We aim to provide a restful experience and regret that the bed and pillows did not meet your expectations. Your feedback is valuable to Red Roof as we continuously work to improve our accommodations. We hope you will consider staying with us again in the future, so we can show you the quality experience we strive to provide.Sincerely,ErikaRed Roof Management RediResponse Specialist
1.0分
其他
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Check•in man was very kind.
Bedspread and sheets covered in grease.
Towels covered in grease.
Floor had grease in spots.
Sink drained straight onto floor.
Toilet barely flushed.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Monteagle - I-24. I am so sorry to hear about the unacceptable condition of your room. I'm glad you found the check-in process pleasant, but the concerns you described with the bedspread, sheets, towels, floor, sink, and toilet are completely unacceptable.Red Roof is committed to earning your trust through our demonstrated capacity to mitigate comparable issues moving forward. Please be assured that your feedback will be communicated to our entire team. We would welcome the opportunity to demonstrate our commitment to enhanced service during your next visit to Red Roof.Very truly yours,JohnRed Roof Management RediResponse Specialist
3.0分
其他
Classic old roadside motel. Nothing fancy. Cheap. Took a quick sleep back on the road 7 hours later.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn Monteagle - I-24. We are glad our motel provided an affordable and convenient option for your brief rest during your travels. We understand our accommodations are simple, but we strive to offer a clean and budget-friendly stay for those on the road.Thank you for choosing Red Roof. We look forward to welcoming you back in the future.Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
情侣出游
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The room was quite literally NOTHING like the pictures provided. We purchased a king bed deluxe room (non smoking). The room was falling apart. The whole place smelled like cigarettes. There were cigarette burns on the sheets. Stains everywhere on the bed. Mold everywhere on the ceiling of the bathroom. The shower curtain bar was falling off the wall. The hanger for your clothes was falling out of the wall. This was a horrible room that I wouldn’t even give to a homeless person.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Monteagle - I-24. I am deeply sorry to hear about the condition of the room. Please accept my sincerest apologies for the sheets, the shower curtain bar and the hanger that you mentioned. We'll be sure to share your feedback with our team.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LeahRed Roof ManagementRediResponse Specialist
4.0分
其他
Okay
Room was clean, the bed in the handicapped room squeaked all night and was hard. But overall it was ok, shower was great?
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Monteagle - I-24. It's good to hear you liked the clean room and shower. I'm so sorry to hear about the condition of the bed in the accessible room.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
5.0分
其他
The room was dated. Bathtub needs regrouting. But there was coffee in the room and a comfy bed!
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Monteagle - I-24. We appreciate you noting the positive aspects of your stay, such as the coffee provided and the comfortable bed. While, we acknowledge your comments regarding the dated room and the need for bathtub regrouting.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
房间有股旧味,毛巾破旧,房间里只能煮不含咖啡因的咖啡,不提供早餐,大堂里只有空的咖啡保温瓶。
Quiet area. Rm 207 upstairs non smoking. Nothing special or spectaular but also acceptable. A bit outdated however the room was clean and did not smell of smoke. Towels appeared to be clean but had some stains. Bed was comfy. Check in easy and the lady seemed nice. No coffee in lobby area but there was a small coffee maker and coffee packet in the room. I would stay here again.
Bathroom fan was broken/loud and dirty, the bathroom celing had mold. No hand soap. Stains on both beds. There was a bag over the smoke alarm. The key card wouldnt scan a couple of times. And it took the front desk clerc 15 mins (while they were loudly putting food in the microwave) to give back the card at the end of the week.
Floors needed cleaning. Linens needed bleach. Great price.staff very frendly. Good value.
Staff was very friendly! Room was clean however well worn and uncomfortable. It was a cheap room for a road trip concert, just wish either the bed and/or the pillows would have provided more comfort.
Check•in man was very kind.
Bedspread and sheets covered in grease.
Towels covered in grease.
Floor had grease in spots.
Sink drained straight onto floor.
Toilet barely flushed.
Classic old roadside motel. Nothing fancy. Cheap. Took a quick sleep back on the road 7 hours later.
The room was quite literally NOTHING like the pictures provided. We purchased a king bed deluxe room (non smoking). The room was falling apart. The whole place smelled like cigarettes. There were cigarette burns on the sheets. Stains everywhere on the bed. Mold everywhere on the ceiling of the bathroom. The shower curtain bar was falling off the wall. The hanger for your clothes was falling out of the wall. This was a horrible room that I wouldn’t even give to a homeless person.
Okay
Room was clean, the bed in the handicapped room squeaked all night and was hard. But overall it was ok, shower was great?
The room was dated. Bathtub needs regrouting. But there was coffee in the room and a comfy bed!