酒店回复: Dear Evelin,Thank you for taking the time to share your experience at the Red Roof Inn Monteagle - I-24. I regret to hear about the issues you experienced with the room's odor, the condition of the towels, and the limited coffee options. We also understand that the lack of breakfast service was inconvenient. We appreciate your feedback as it helps us identify areas where we can improve.We always welcome guest feedback at Red Roof as we strive to continuously to offer quality service. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, MatthewRed Roof Management RediResponse Specialist
4.0分
其他
Okay
Room was clean, the bed in the handicapped room squeaked all night and was hard. But overall it was ok, shower was great?
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Monteagle - I-24. It's good to hear you liked the clean room and shower. I'm so sorry to hear about the condition of the bed in the accessible room.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
5.0分
其他
The room was dated. Bathtub needs regrouting. But there was coffee in the room and a comfy bed!
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Monteagle - I-24. We appreciate you noting the positive aspects of your stay, such as the coffee provided and the comfortable bed. While, we acknowledge your comments regarding the dated room and the need for bathtub regrouting.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
1.0分
商务出差
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Room not clean. Stains on the comforter which we immediately threw to corner of room. Towels smelled clean but looked like someone had changed their oil with them. Bathroom was not clean. Paint was flaking off walls. Tv was hanging crooked. If it wasn’t so late when we arrived and only staying one night, we would have left to find another place.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Monteagle - I-24. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the room and the condition of the television. I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,IshiRed Roof Management RediResponse Specialist
4.0分
其他
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Clean room, comfortable beds, good location. It will be great place to stay with some renovations to the rooms and bathrooms. Otherwise good place and value for the money
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Monteagle - I-24. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We are glad you found the room clean, beds comfortable, and location convenient. We hope to continue to provide great experiences for you here at Red Roof. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,IshiRed Roof Management RediResponse Specialist
2.0分
商务出差
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This property is in desperate need of refurbishment. I can’t even describe how uncomfortable the beds were and just basic upkeep around the property as lacking.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Monteagle - I-24. I am truly sorry to hear about the disappointing condition of our property and the discomfort you experienced with our beds. Your feedback regarding the need for refurbishment and improved upkeep is concerning.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
1.0分
其他
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Very run down! Dried toothpaste on our sink. Beds very uncomfortable. Fortunately this was just a stop to get a few hours sleep. Sheets were clean, otherwise we probably wouldn't have stayed. Mold/mildew in bathroom. Didnt use shower . This place needs complete renovation. Not sure how they are passing their inspections.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Monteagle - I-24. We regret to hear that the state of the property and the possible mold you mentioned may have fallen short of your expectations. We apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
5.0分
其他
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Great stay at a great price
Zero complaints, nice clean rooms, good water pressure, very friendly and helpful front desk staff, comfortable bed with various pillow firmnesses.
Has a fridge, microwave, desk and plenty of extra seating and space. Exactly 10 miles from The Caverns concert venue with optional outside company shuttle services.
Well lit parking lot with truck parking, Pilot truck stop 1/4 away with a 24 hour Wendy's inside. Hotel itself offers vending and snacks/drinks in the lobby for sale.
Similar quality to the local competition at half the price, I've stayed at 4 hotels in this town and this one is among the best.
Well worth the price for the 2 days I have stayed. Will 100% return here. Very happy with my stay.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Monteagle - I-24. We're thrilled the cleanliness of the rooms, water pressure, and friendly service met your expectations. We're glad you found our value superior and look forward to welcoming you back.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, AnnRed Roof Management RediResponse Specialist
5.0分
其他
Sleep
Outside from hearing a happy drunk person, still great.
It's not fancy but served as a good night sleep.
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酒店回复: Hi Laquetta! Thank you for sharing your experience. We’re glad you enjoyed a restful night and appreciated the overall comfort. Even with a little outside noise, it’s great to know your stay was still a positive one.
4.0分
其他
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The greeter, Archie, was fantastic!!! The owners were friendly and accomodating. The rooms were clean but the accomodations are somwhat older and could use some upgrades, but for the price I got exactly what I was expecting. Would stay again.
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酒店回复: Hi Christian! Thank you for the great rating! We’re happy to hear Archie and the owners made you feel welcome and that you found the rooms clean and as expected for the price. We appreciate your note about the older accommodations and will keep upgrades in mind. Glad to know you’d stay with us again!
房间有股旧味，毛巾破旧，房间里只能煮不含咖啡因的咖啡，不提供早餐，大堂里只有空的咖啡保温瓶。
Okay
Room was clean, the bed in the handicapped room squeaked all night and was hard. But overall it was ok, shower was great?
The room was dated. Bathtub needs regrouting. But there was coffee in the room and a comfy bed!
Room not clean. Stains on the comforter which we immediately threw to corner of room. Towels smelled clean but looked like someone had changed their oil with them. Bathroom was not clean. Paint was flaking off walls. Tv was hanging crooked. If it wasn’t so late when we arrived and only staying one night, we would have left to find another place.
Clean room, comfortable beds, good location. It will be great place to stay with some renovations to the rooms and bathrooms. Otherwise good place and value for the money
This property is in desperate need of refurbishment. I can’t even describe how uncomfortable the beds were and just basic upkeep around the property as lacking.
Very run down! Dried toothpaste on our sink. Beds very uncomfortable. Fortunately this was just a stop to get a few hours sleep. Sheets were clean, otherwise we probably wouldn't have stayed. Mold/mildew in bathroom. Didnt use shower . This place needs complete renovation. Not sure how they are passing their inspections.
Great stay at a great price
Zero complaints, nice clean rooms, good water pressure, very friendly and helpful front desk staff, comfortable bed with various pillow firmnesses.
Has a fridge, microwave, desk and plenty of extra seating and space. Exactly 10 miles from The Caverns concert venue with optional outside company shuttle services.
Well lit parking lot with truck parking, Pilot truck stop 1/4 away with a 24 hour Wendy's inside. Hotel itself offers vending and snacks/drinks in the lobby for sale.
Similar quality to the local competition at half the price, I've stayed at 4 hotels in this town and this one is among the best.
Well worth the price for the 2 days I have stayed. Will 100% return here. Very happy with my stay.
Sleep
Outside from hearing a happy drunk person, still great.
It's not fancy but served as a good night sleep.
The greeter, Archie, was fantastic!!! The owners were friendly and accomodating. The rooms were clean but the accomodations are somwhat older and could use some upgrades, but for the price I got exactly what I was expecting. Would stay again.