酒店回复: Hello Jose, Thank you for your wonderful review. We look forward to having the opportunity of welcoming you back on your next visit to the Paw Paw area.
2.0分
情侣出游
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First impression when I walk in the room was that it smelled like smoke. We stayed at this hotel about 18 years ago and it felt like it had not been updated since. We heard people coming in at all hours of the night and they were so loud that it sounded like they were in our room talking right next to the bed.
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酒店回复: Thank you for taking the time to tell us about your experience at our Comfort Inn and Suites. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
5.0分
情侣出游
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We had a great 2 days. Room very clean. Had some issue with the key card not working but it was a minor inconvenience and they fixed it right up for us. Has a pool. Took good care of it.
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酒店回复: Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
3.0分
其他
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The room was spacious in the bed was comfortable. Having a mini-fridge, microwave, ironing board, and iron are always a plus.
The negative experience came from the check-in. The attendant who checked me in required a credit card for incidentals. I’ve worked in hospitality long enough to know that this is not required. It is up to the manager or the desk employee to request a credit card for incidentals. I’m used to this sort of profiling from a specific gender and race, but this is only time that a Choice Hotel has asked me for a credit card for incidentals. The attendant also made a big deal about the fact that I have two different addresses on my account. Questioning if I was giving her the right information at all. Again, I’m used to the profiling, but I didn’t expect it coming from another BIPOC. There’s a slight issue where I paid cash for a vending machine beverage and I did not receive the change. It’s not the end of the world for me, but someone who really needs that change may make a big deal of it.
This check-out employee was polite and asked all the right questions. Our exchange was brief.
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酒店回复: Thank you for taking the time to tell us about your experience at our Comfort Inn and Suites. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
5.0分
其他
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Overnight visit to attend a concert
Our stay was exactly as expected. Property was great and very close to Warner Vineyards where we were attending a concert. Paw Paw Brewing was very close by where we had a great dinner. The only complaint we had was the bed was a lil hard. Other than that, everything was great.
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酒店回复: Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
5.0分
朋友出游
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We were within walking distance to the wineries. The facility was very clean, comfy, and the breakfast was great! The staff were also extremely helpful and friendly!
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酒店回复: Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
4.0分
情侣出游
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This was a nice clean place and people were helpful. However, I felt like even though you could tell furniture and carpet was newer the smell of cigarettes was so strong I hated it. The first few rooms off the side door entrance smelled so bad from people smoking right outside the door. Which I was told is the smoking area. I would not stay here again.
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酒店回复: Thank you for taking the time to tell us about your experience at our Comfort Inn and Suites. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
4.0分
家庭亲子
The breakfast was great. Pool was clean and well maintained. Rooms were good, I would stay here again.
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酒店回复: We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!
一定要通过酒店官网预订，千万别用TRIP.COM！我们的人提前两天退房，结果被收了提前退房费，还被收了房间费！！
再也不会住这了，直接通过酒店预订！！！当时说经理会帮忙解决，结果根本找不到人。要是你住这儿预订有变动，祝你好运吧！
尽管工作人员不会说太多英语，但他们都非常友好和乐于助人。
如果有机会的话我还想再来。
一切都很好
First impression when I walk in the room was that it smelled like smoke. We stayed at this hotel about 18 years ago and it felt like it had not been updated since. We heard people coming in at all hours of the night and they were so loud that it sounded like they were in our room talking right next to the bed.
We had a great 2 days. Room very clean. Had some issue with the key card not working but it was a minor inconvenience and they fixed it right up for us. Has a pool. Took good care of it.
The room was spacious in the bed was comfortable. Having a mini-fridge, microwave, ironing board, and iron are always a plus.
The negative experience came from the check-in. The attendant who checked me in required a credit card for incidentals. I’ve worked in hospitality long enough to know that this is not required. It is up to the manager or the desk employee to request a credit card for incidentals. I’m used to this sort of profiling from a specific gender and race, but this is only time that a Choice Hotel has asked me for a credit card for incidentals. The attendant also made a big deal about the fact that I have two different addresses on my account. Questioning if I was giving her the right information at all. Again, I’m used to the profiling, but I didn’t expect it coming from another BIPOC. There’s a slight issue where I paid cash for a vending machine beverage and I did not receive the change. It’s not the end of the world for me, but someone who really needs that change may make a big deal of it.
This check-out employee was polite and asked all the right questions. Our exchange was brief.
Overnight visit to attend a concert
Our stay was exactly as expected. Property was great and very close to Warner Vineyards where we were attending a concert. Paw Paw Brewing was very close by where we had a great dinner. The only complaint we had was the bed was a lil hard. Other than that, everything was great.
We were within walking distance to the wineries. The facility was very clean, comfy, and the breakfast was great! The staff were also extremely helpful and friendly!
This was a nice clean place and people were helpful. However, I felt like even though you could tell furniture and carpet was newer the smell of cigarettes was so strong I hated it. The first few rooms off the side door entrance smelled so bad from people smoking right outside the door. Which I was told is the smoking area. I would not stay here again.
The breakfast was great. Pool was clean and well maintained. Rooms were good, I would stay here again.