酒店回复: Thank you for staying with us and providing us with your feedback
3.0分
其他
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BARE minimums
I spent the last 3 weeks in hotels while doing a coast to coast to coast road trip. While checking in here, I felt like I was bothering them. I asked where they would recommend for a place to eat. She said, "Downtown." I asked "Do you have a name of a place?" She pointed out the window to what I later confirmed was the direction of... downtown.
Be that as it may. B'fast was a waffle maker, bread for toast, coffee, a microwave and cold cereal. Honestly, I can't remember if they even had fruit. Sorry if you're in this town looking for a place, because this is the ONLY hotel here, your stuck. Drive on.
1.0分
家庭亲子
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The property was clean but the staff was so unfriendly. Every single one of them seemed miserable. Unfortunately, It is the only hotel in this town which holds lots of baseball tournaments. Ours just happened to be state. Next time we will opt to drive back and forth rather than stay at this property.
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酒店回复: Thank you for sharing your feedback regarding your recent stay. I'm sorry to hear that your experience was so negative and that you felt our staff was rude. That is certainly not the impression we want to leave with our guests. There were several complaints received about your group's conduct during your stay. Our staff members were attempting to address these issues politely, quietly and quickly to ensure a comfortable and safe environment for all guests, and to maintain the property's standards. I regret that your overall experience was so unsatisfactory and that you would not recommend our hotel. We strive to provide a welcoming and hospitable environment, and it's clear we fell short in your case, which I sincerely apologize for.
1.0分
家庭亲子
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The staff was really rude to us and our other travel ball parents . One of our moms was told to get off the stairs .. the stairs is all we had to leave or come downstairs ! My husband was hollered at for using the bathroom by pool . He was told “ use the one in your room “ . Just so much ! Our whole experience was terrible.
Also if you’re expecting a breakfast with anything like eggs , bacon etc this place doesn’t have that . It’s waffle iron , cereal and yogurt .
Unfortunately, our group of parents after the two nights we stayed we wouldn’t recommend staying here . Just would have been nice to of had any hospitality. It was nothing but mean glares and being stared at when we came out of our rooms .
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酒店回复: Thank you for sharing your feedback regarding your recent stay. I'm sorry to hear that your experience was so negative and that you felt our staff was rude. That is certainly not the impression we want to leave with our guests.I'd like to address the issues you raised, as there were also several complaints received about your group's conduct during your stay:There were four specific complaints lodged against your party: * Running and blocking hallways: We received reports of guests running in the hallways and obstructing them, which can be disruptive and a safety concern for other guests. * Excessive water in common areas: There were complaints about water being everywhere, particularly concerning the pool area and surrounding common spaces. Maintaining a clean and dry environment is important for everyone's safety and comfort. * Loud noise until 1 AM: Other guests reported significant noise disturbances originating from your party, which is disruptive to those trying to rest. * Smoking by the door, propping doors open, and attempting to bribe staff: It was reported that individuals from your group were smoking by an entrance door, propping open a side door, and attempting to offer money to staff members to disregard these actions. Our hotel has strict policies against propping doors open for security reasons and smoking near entrances, and any attempt to bribe staff is taken very seriously.Our staff members were attempting to address these issues politely, quietly and quickly to ensure a comfortable and safe environment for all guests, and to maintain the property's standards.Breakfast OfferingsI understand your disappointment regarding the breakfast selection. Our complimentary breakfast typically includes items like a waffle iron, cereal, and yogurt. We aim to provide a convenient and simple breakfast option, and I apologize if this did not meet your expectations for a fuller hot breakfast.I regret that your overall experience was so unsatisfactory and that you would not recommend our hotel. We strive to provide a welcoming and hospitable environment, and it's clear we fell short in your case, which I sincerely apologize for.
3.0分
情侣出游
No place to sit outside. Friendly staff, clean and quiet.
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酒店回复: Thank you for sharing your feedback. We do have two sitting area at property.
3.0分
其他
Breakfast was terrible
Coffee was terrible
Old and ran down
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酒店回复: Thank you for staying with us and sharing your feedback. We serve Choice Hotels approved breakfast from their approved vendors. We will share the feedback with Choice Hotels and vendors representative.
1.0分
商务出差
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Nothing. Staff at desk was extremely rude. Requested a refund and denied me a refund. Called ti get refund gentleman was so rude and hung up on me.i want a full refund.
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酒店回复: Dear guest,You made a reservation, arrived, checked in, threw the keys at FDR shortly after and then left. Your card was refunded after the cancellation fee according to your reservation policy. You did not call the FD at any time to speak with anyone of our staff members.
4.0分
其他
Nice place breakfast could have been better
5.0分
其他
Given that there are few if any other hotels in North Vernon, the Quality Inn in fine.
酒店回复: Thank you
4.0分
家庭亲子
Customer service was not great but the room was clean if not the parking lot.
酒店回复: Thank you for staying with us and sharing your feedback.
没有电梯
BARE minimums
I spent the last 3 weeks in hotels while doing a coast to coast to coast road trip. While checking in here, I felt like I was bothering them. I asked where they would recommend for a place to eat. She said, "Downtown." I asked "Do you have a name of a place?" She pointed out the window to what I later confirmed was the direction of... downtown.
Be that as it may. B'fast was a waffle maker, bread for toast, coffee, a microwave and cold cereal. Honestly, I can't remember if they even had fruit. Sorry if you're in this town looking for a place, because this is the ONLY hotel here, your stuck. Drive on.
The property was clean but the staff was so unfriendly. Every single one of them seemed miserable. Unfortunately, It is the only hotel in this town which holds lots of baseball tournaments. Ours just happened to be state. Next time we will opt to drive back and forth rather than stay at this property.
The staff was really rude to us and our other travel ball parents . One of our moms was told to get off the stairs .. the stairs is all we had to leave or come downstairs ! My husband was hollered at for using the bathroom by pool . He was told “ use the one in your room “ . Just so much ! Our whole experience was terrible.
Also if you’re expecting a breakfast with anything like eggs , bacon etc this place doesn’t have that . It’s waffle iron , cereal and yogurt .
Unfortunately, our group of parents after the two nights we stayed we wouldn’t recommend staying here . Just would have been nice to of had any hospitality. It was nothing but mean glares and being stared at when we came out of our rooms .
No place to sit outside. Friendly staff, clean and quiet.
Breakfast was terrible
Coffee was terrible
Old and ran down
Nothing. Staff at desk was extremely rude. Requested a refund and denied me a refund. Called ti get refund gentleman was so rude and hung up on me.i want a full refund.
Nice place breakfast could have been better
Given that there are few if any other hotels in North Vernon, the Quality Inn in fine.
Customer service was not great but the room was clean if not the parking lot.