酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us as a valued guest.
酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us as a valued guest.
1.0分
其他
原文
翻译提供方：Google
我通过电子邮件向支持人员询问退款事宜，因为我从未登录过，而且发送给支持人员的电子邮件信息无效
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酒店回复: We are not able to cancel or refund any reservations day of or after day of arrival, especially third parties
酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your issues regarding the hotel. Your satisfaction is important to us as a valued Choice guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your issues regarding the hotel. Your satisfaction is important to us as a valued Choice guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
酒店回复: As discussed over the phone after checkout, you were not charged any further. 250 refund was posted for the damage fees after discussing with manager, as the folio that was emailed over reflects, which we also confirmed with you. As for your experience with us, we apologize that it did not go as expected.Take care!
1.0分
朋友出游
原文
翻译提供方：Google
床单不干净，淋浴也很脏。唯一的优点是工作人员很友好，也很尊重客人。
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the issues. Your satisfaction is important to us as a valued Choice guest.
5.0分
其他
原文
翻译提供方：Google
非常好，奥兰多前台的服务是100分满分
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酒店回复: We would like to thank you for taking the time to complete our online survey about our hotel, and for your wonderful review! Feedback from our Choice guests is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future!! =)
房间不错，卫生状况很好。周围有另外一家汽车旅馆。出门左拐不远处有一个肯德基。周围没有太多消费场所。跟着导航很好找，就在路边。
不推荐，房间很小，洗手间也很小，早餐一般。
再也不住这里了
凌晨三点，被停车场里的人吵醒，他们吵闹着，汽车引擎轰鸣，还有震耳欲聋的音乐，真是糟透了。停车场根本没人管，晚上谁会聚集在那里。
前台竟然让DoorDash司机上到订餐人的房间，这也太吓人了。我亲眼在大堂看到过。
就噪音而言，这是我这辈子住过的最糟糕的酒店。而且，电梯上二楼的时候摇晃得吓人。
而且，酒店需要更多人手。
我再也不住这里了
第一个房间的门框被某种类似撬棍的东西撬坏了。门卡可以侧插进去把门推开。门锁被硬纸板卡住了。这还不够，窗户关不上。他们当然换了房间，但那时候我根本睡不着。我换了酒店。而且没有任何退款。
我通过电子邮件向支持人员询问退款事宜，因为我从未登录过，而且发送给支持人员的电子邮件信息无效
工作人员很粗鲁，我向他们反映情况时，他们也毫不在意。他们完全没有考虑到客人正在睡觉，还在门上贴了标签，警告客人不要打扰。他们威胁我，不让我接受预订，尽管我已经全额付款了。房间里的空调噪音很大，就像飞机降落在你的房间里一样。
总的来说，这家酒店糟透了。大堂干净整洁，热情好客，但房间里好几件东西都坏了，其他客人也非常粗鲁。楼上的客人到处跺脚，隔壁的客人大声放音乐，房间里的空调也坏了。
我的经历
退房后，他们在未经授权的情况下从信用卡中多扣了$。另一方面，房间的地毯很臭，而且他们没有打扫，电梯和走廊里经常有**（**）的味道，前台工作人员很粗鲁，尤其是经理。
床单不干净，淋浴也很脏。唯一的优点是工作人员很友好，也很尊重客人。
非常好，奥兰多前台的服务是100分满分