Bathroom with food on walls. No hand towel, kleenex box with 5 kleenex left, and no extra toilet paper.
Pull out sofa bed too hard and old so had to put cushions on floor and sleep.
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酒店回复: Thank you for being our guest and for providing us with valuable feedback. We are so sorry for the issues you had during your time with us. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve.
4.0分
家庭亲子
Fine place and staff was friendly. Everything you basically need. Looked as though there were some room upgrades, but furniture was old and worn.
4.0分
家庭亲子
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Staff was wonderful. The room we reserved was two queens, one of the beds was a pull out couch. I’m sure it was mentioned and I missed the small print. The room layout was not very functional I had to use the table in the kitchenette for my suitcase. For my son and I it was fine. We enjoyed the putt putt and grill near the hotel.
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酒店回复: Dear Joseph, Thank you for sharing your experience at Extended Stay America. We are delighted to know our staff made such a positive impression and that you and your son enjoyed the nearby activities. We understand the room layout did not feel as functional as expected, and we appreciate your perspective as it helps us improve the guest experience. It’s great to hear the space still worked well for your stay, and we look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Management
1.0分
家庭亲子
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Front desk staff was nice. The room was supposed to be non-smoking, but wasn’t. Front desk clerk offered to refund, but we were already there and no other hotels were available in the immediate area. Smoke smell in room was horrible and stuck to everything. Windows don’t open. Used soap was in the shower. Furniture was old and needs upgrading. Hotel appears to be for homeless housing.
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酒店回复: Dear Aaron, Thank you for sharing your experience with us. While we are glad our front desk team treated you with kindness, we are truly sorry the condition of your room did not align with your expectations. Although we have designated our guest rooms as smoke-free, we understand that there may be instances where this rule is overlooked. We appreciate you bringing this to our attention so we can address it appropriately. Your comments about cleanliness and overall atmosphere are noted. Also, we assure you that we have security on our property around the clock for the safety of all of our guests. We hope you might consider giving us another opportunity in the future to provide a more comfortable and welcoming stay.Sincerely,Hotel Management
3.0分
其他
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The room was okay a bit outdated but the sofa bed was terrible. I had to go out and purchase an air mattress because the springs were going into our backs. Definitely needs all need beds
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酒店回复: Dear Jennifer, Thank you for sharing your thoughts with us. While we are glad the room met your basic needs, we are sorry the condition of the sofa bed caused such discomfort. We understand how important a restful night’s sleep is, and your comments about the bedding will be shared with our team for review. Your input is valuable to us, and we hope to have the opportunity to provide you with a much more comfortable experience in the future.Sincerely,Hotel Management
5.0分
其他
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Love this place, second time staying here.!
But, cleaning lady needs to clean the bathroom better, under sink are was dirty and trash can had rolled under with spoiled noodles in it.
Good thing I bring my own cleaning supplies with me!
Definitely will stay again!
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酒店回复: Thank you for your feedback. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.
1.0分
商务出差
I didn't like it at all, I wouldn't go back or recommend it. It didn't have good hygiene and it smelled bad. The only good thing was the staff
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酒店回复: Dear Ileana, We are disappointed to hear that the overall environment and upkeep of our accommodations did not meet expectations. We regret to learn how that affected your comfort during your visit. Feedback like yours is important, as it highlights where we need to focus our efforts to enhance our guest experience. We are grateful you acknowledged the efforts of our team members as well. Thank you for your patience. We will be using your comments to guide necessary improvements. Please do reconsider staying with us again so we can demonstrate our dedication to service excellence. Sincerely,Hotel Management
3.0分
其他
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Not a bad hotel but is definitely dated and can hear everything that goes on in the hall and next door. Room had mysterious brown stuff streaked down the walls and door frame. Breakfast is a grab and go, which is fine, but wasnt ready at 630 when stated that it would start at 6. For the money, it wasnt bad.
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酒店回复: Dear Stacie, Thank you for taking the time to share your experience. We’re glad you found value in your stay, though we regret that aspects of the room condition and noise impacted your comfort. We also apologize for the delay in our morning offerings and will address this with the team to ensure timeliness moving forward. We appreciate your feedback and hope to have another opportunity to provide you with a more seamless stay in the future.Sincerely,Hotel Management
工作人员非常热心，这点很好。唯一美中不足的是他们平时不提供早餐，只有周末才有。不过，我还是会选择再次入住。
优质的服务，优秀的员工，对我们的孩子非常耐心和理解。
Room had dust all over the walls.
Bathroom with food on walls. No hand towel, kleenex box with 5 kleenex left, and no extra toilet paper.
Pull out sofa bed too hard and old so had to put cushions on floor and sleep.
Fine place and staff was friendly. Everything you basically need. Looked as though there were some room upgrades, but furniture was old and worn.
Staff was wonderful. The room we reserved was two queens, one of the beds was a pull out couch. I’m sure it was mentioned and I missed the small print. The room layout was not very functional I had to use the table in the kitchenette for my suitcase. For my son and I it was fine. We enjoyed the putt putt and grill near the hotel.
Front desk staff was nice. The room was supposed to be non-smoking, but wasn’t. Front desk clerk offered to refund, but we were already there and no other hotels were available in the immediate area. Smoke smell in room was horrible and stuck to everything. Windows don’t open. Used soap was in the shower. Furniture was old and needs upgrading. Hotel appears to be for homeless housing.
The room was okay a bit outdated but the sofa bed was terrible. I had to go out and purchase an air mattress because the springs were going into our backs. Definitely needs all need beds
Love this place, second time staying here.!
But, cleaning lady needs to clean the bathroom better, under sink are was dirty and trash can had rolled under with spoiled noodles in it.
Good thing I bring my own cleaning supplies with me!
Definitely will stay again!
I didn't like it at all, I wouldn't go back or recommend it. It didn't have good hygiene and it smelled bad. The only good thing was the staff
Not a bad hotel but is definitely dated and can hear everything that goes on in the hall and next door. Room had mysterious brown stuff streaked down the walls and door frame. Breakfast is a grab and go, which is fine, but wasnt ready at 630 when stated that it would start at 6. For the money, it wasnt bad.