酒店回复: Hi Luis, Thank you for your review. Your feedback is vital to keep our team motivated. Hope we will get a chance again to accommodate you on your next trip in Mexico area.
4.0分
其他
Rooms are clean, some of the staff did not understand English. Breakfast was gone before 8am. But considering options we would stay here again
4.0分
其他
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Needs updates in many areas. Safety bar broken off in the tub/shower. AC didn't work properly and wouldn't adjust. No one is ever at the desk. I rang the bell to get someone to check in. No elevator but the desk clerk was helpful and carried my suitcase to the top of the stairs for me.
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酒店回复: Dear Ms. Lohmann,Thank you for sharing your experience with us. We’re glad to hear our front desk associate was able to assist you with your luggage, but we sincerely apologize for the issues you encountered with the safety bar, air conditioning, and service at the front desk. Your feedback is very important, and we’ve shared these concerns with our maintenance and management teams to ensure they are addressed promptly.We appreciate your comments as they help us improve, and we hope to have the opportunity to provide you with a smoother and more comfortable stay in the future.Warm regards,
4.0分
商务出差
I checked in there for 2nd time, and theres no receptionist! we need to wait for a while before they can assist you! They need to hire more people.
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酒店回复: Dear Ms. Heady,Thank you for returning to stay with us and for sharing your feedback. We apologize for the wait at check-in and understand how frustrating that can be. Your comments about staffing are appreciated, and we are actively working on improving our service response times. We value your loyalty and look forward to welcoming you back with a smoother experience next time.Warm regards,
5.0分
商务出差
Very comfortable bed and clean room. Very nice when I asked for more coffee for my room.
5.0分
家庭亲子
Comfortable bed...
Didn't like stool loose on base.
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酒店回复: Dear Mr. Tunnell,Thank you for choosing Days Inn Mexico and for sharing your feedback. We’re delighted to hear that you found the bed comfortable and enjoyed your stay. We sincerely apologize for the issue with the stool and appreciate you bringing it to our attention — our maintenance team has been notified to correct it right away.We value your comments, as they help us improve, and we look forward to welcoming you back for an even better experience next time.Warm regards,
4.0分
家庭亲子
Michelle I’m housekeeping is a gem. So nice and helpful.
2.0分
其他
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I feel like they think I am lesser than them and I will never go here again I don't understand why by appearance of my daughters friends I was not only judged but asked to leave and told i would be refunded which hasn't happened yet and I don't eel like it's going to happen
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酒店回复: Dear Liela S, Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Mexico. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you felt not treated as per your expectation. We will evaluate this incident. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Your refund was processed on the day you checked out and take 5 to 7 business days to show up on your bank. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
3.0分
其他
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Not very nice
The place was not clean when entering the lobby. The door to our room was hard to close the hinges were all loose. Room needed to be cleaned better.
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酒店回复: Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Mexico. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear about lobby and door. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
早上8点，没有早餐。一切都结束了，它们不再有用了
出色的
Rooms are clean, some of the staff did not understand English. Breakfast was gone before 8am. But considering options we would stay here again
Needs updates in many areas. Safety bar broken off in the tub/shower. AC didn't work properly and wouldn't adjust. No one is ever at the desk. I rang the bell to get someone to check in. No elevator but the desk clerk was helpful and carried my suitcase to the top of the stairs for me.
I checked in there for 2nd time, and theres no receptionist! we need to wait for a while before they can assist you! They need to hire more people.
Very comfortable bed and clean room. Very nice when I asked for more coffee for my room.
Comfortable bed...
Didn't like stool loose on base.
Michelle I’m housekeeping is a gem. So nice and helpful.
I feel like they think I am lesser than them and I will never go here again I don't understand why by appearance of my daughters friends I was not only judged but asked to leave and told i would be refunded which hasn't happened yet and I don't eel like it's going to happen
Not very nice
The place was not clean when entering the lobby. The door to our room was hard to close the hinges were all loose. Room needed to be cleaned better.