Shower had cracked grout, moldy sealant and the soap dispenser fell off the wall and on to my toe on night one. The fridge took 48hours to chill a single water bottle. Lobby felt cleans, but elevator corridor smelled like cigarettes. Staff gave me the wrong information about breakfast, causing me to miss the breakfast that I paid for. Currently fighting with the management team just to get the money back for the unused service. Good at the Waterline was good, bartender/ waiter was friendly. Night audit that checked me in acted like he’d rather be anywhere else. Some of the most lackluster hospitality service I’ve ever received. I checked out and left early.
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酒店回复: Hello, thank you for your review, I am sorry to hear that you had some issues with your stay. I have followed up with the GM to confirm that she has spoken with you about this and that it is taken care of. I hope you choose to stay with us again so we can show you that this was an exception from our normal guest experience.
我不得不提前一天退房回麦迪逊，因为我儿子出了事故。前台的那位先生说凯特琳（助理总经理）会在周日或周一给我打电话。但我什么消息都没收到。我付了两天的钱，却只住了一天。没有电话，也没有退款。完全没有任何沟通。
好评如潮，无须多言。
如果我能住进我预订的房间，住宿就没问题了。我预订了一间大床房，但在办理入住手续时却得到了一间大床房，而且没有房间可以换。我不知道为什么酒店认为可以从原始预订中更换房间类型是可以的。我是一名轮椅使用者，无法得到一间无障碍客房，因此大床房对我来说是第二好的选择，然后他们给我安排了双人大床房，但里面的活动空间较小。
我们在没有网络的情况下度过了两天！
由于服务员没有解决办法，他们只是给了我们一个电话号码，但没有用，卫生间的隔间没有关门！
入住很方便，房间漂亮，设施齐全。迷你冰箱很方便，可以让我们喝到冰水。没有自动售货机，但我们可以从前台区域买点水。冰场旁边的补水站也很不错。
一家漂亮而现代的酒店
由于是周末，价格大幅上涨。没有让我们知道我们住的是残疾人专用客房。
我们到达得很晚，退房也很早，在非工作时间都有人可以协助我们。
绝对积极的经历。
I’d think twice, and then again.
Shower had cracked grout, moldy sealant and the soap dispenser fell off the wall and on to my toe on night one. The fridge took 48hours to chill a single water bottle. Lobby felt cleans, but elevator corridor smelled like cigarettes. Staff gave me the wrong information about breakfast, causing me to miss the breakfast that I paid for. Currently fighting with the management team just to get the money back for the unused service. Good at the Waterline was good, bartender/ waiter was friendly. Night audit that checked me in acted like he’d rather be anywhere else. Some of the most lackluster hospitality service I’ve ever received. I checked out and left early.